vip_banner_img vip_banner_img vip_banner_img vip_banner_img vip_banner_img vip_banner_img vip_banner_img vip_banner_img vip_banner_img vip_banner_img vip_banner_img
Your status brings you lots of great perks. Let's start with a quick tour.
Select
a plan
$9.99/month Select plan
5,000 Credits/monthly
$25/3 months Select plan
Total: 15,600 Credits
(A 17% saving)
$75/year Select plan
Total: 73,200 Credits
(A 37% saving)
Best
deal!
Available payment options:
Credits, Discounts and More:
  • Get 5,000 Credits per month
  • Enjoy 5% savings off everything in the catalog
  • Take 10% off of badges
  • Get more (free) Credits each month you remain a VIP as a loyalty reward
  • Shop together with friends
  • Enjoy enhanced dress-up and closet controls
Exclusive Status:
  • Remove "Guest_" from your name for as long as you are a VIP
  • Get an exclusive VIP badge
  • Block unwanted avatar actions
  • Unlock VIP only avatar actions
  • Enjoy IMVU without third-party ads
  • Get a Name Change token after 3 months of continuous membership
Special Privileges:
  • Earn Credits by creating and selling your own items
  • Whisper privately in your chats
  • Organize your closet with enhanced controls
  • Create up to 10 chat rooms ($300 value!)
  • Create up to 10 groups
  • Enjoy prioritized Customer Support
General Questions
General Questions
Troubleshooting
Troubleshooting
My name still has the "Guest_" in front of it! How do I get rid of that?

Simply sign out and then back in. The Guest_ tag should go away. Sometimes it can take an hour or two, but if it's been longer than a day, you might want to file a Help Ticket (Help > Request Support > VIP Club).

I thought VIP meant no ads? I still see ads!

VIP Club members don't see ads from other companies. You'll still see banner ads and blue bar announcements from IMVU to help you make the most of your membership.

Where are my Credits?

You will receive your 5,000 Credits each month on your monthly anniversary as long as your VIP Club membership is active.

For example, if you bought your VIP Club membership on 4/17, you should receive your Credits on the 17th of each month as long as your VIP membership is active. If you have not received your Credits within 24 hours of your monthly anniversary date, please file a Help Ticket (Help > Request Support > VIP Club > I did not receive my Credits).

I thought I got a Name Change Token with my VIP Club membership?

You will receive a Name Change Token (NCT) after 3 continuous months of VIP Club membership. The token will arrive on your anniversary date (ie., if you signed up on 4/17, you should receive the token on 7/17). To check, go to your Account Settings page and click on Change Avatar Name (located on the right side of the page under Account Tools). That page will tell you how many Name Change Tokens you own.

If it has been more than 24 hours after your anniversary date, and you have still not received your NCT, please file a Help Ticket (Help > Request Support > VIP Club).

So I get a Name Change Token every 3 months as long as I'm a VIP?

No. You get one Name Change Token with your VIP Club membership. You will receive that token after you have been a VIP for 3 consecutive months.

What if I cancel my VIP Club membership and then start it up again later? Will I get another Name Change token after 3 months of my new membership?

No — if you received your NCT during your previous VIP Club membership, you don't get another one with a new membership.

What if I don't want everyone to know that I'm a VIP Club member?

Simply go here on your Account Settings page and uncheck the option to display your VIP Club logo.

What are my subscription options?
  • Using your Credit card or PayPal, you can subscribe monthly, quarterly, or yearly:
    • Month-to-Month Membership: $9.99 per month
    • Quarterly Membership: $25.00 every 3 months
      (Save 17% over the Monthly membership)
    • Yearly Membership: $75.00 a year
      (Save 37% over the Monthly membership)
  • You can also pay for your VIP Club membership using Prepaid Cards if you live in the US, UK, Canada, Mexico, Australia, or New Zealand.
  • NEW: Pay for your VIP subscription via SMS if you are from one of the following countries: Austria, Canada, Denmark, Finland, Germany, Italy, Norway, Spain, Sweden, Turkey, United Kingdom, United States.
How do I pay for VIP Club membership using a Prepaid Card? I don't want to accidentally end up with just the Credits.
  • Go here and enter in the 10 or 15 digit number on the back of the card. Then click on "Redeem Now!!"
  • You will see a pop up offering you the VIP membership, with an option to decline the VIP and redeem the card for Credits only.
  • Accept the VIP offer, and you're done!
How do I renew my VIP Club membership?

If you subscribed using your Credit card or PayPal account, you don't have to do anything. The VIP Club membership automatically renews each billing cycle (monthly, quarterly or yearly). The membership fee will be billed to your Credit card or PayPal account.

If you used a Prepaid Card, simply buy and redeem another card.

How do I change from one payment plan to another?
  • To change from one subscription payment plan to another (such as from monthly to yearly), you first need to cancel your VIP Club membership and then repurchase it with the desired subscription payment plan.
  • To change from a subscription payment plan to a Prepaid Card plan, you need to cancel your current VIP Club membership and then redeem a Prepaid Card for a new VIP Club membership.
  • To change from a Prepaid Card membership to a subscription plan, simply allow your current VIP Club membership to lapse and then sign up again to one of the subscription plans using your Credit card or PayPal account.
How do I cancel my VIP Club membership?
  • If you signed up for a subscription with your Credit card, please follow the steps below to cancel your subscription:

    1. Go to your account settings page by clicking on the "settings" link in the upper right of your homepage.
    2. On the next page, in your "account tools" panel, you'll see the "subscriptions" link. Click this link and you'll see the edit panel with an option to cancel your subscription.
  • If you signed up using PayPal:

    1. Log in to your account at https://www.paypal.com
    2. Click on "Profile"
    3. Go to "My Money"
    4. Choose "Pre-Approved Payments"
    5. Select IMVU
    6. Click on "Cancel"

    Please note: You may need to cancel a scheduled payment at least one day prior to the scheduled date of the next payment. Canceling a Subscription or Recurring Payment on the day of a scheduled payment will not guarantee that the payment will not be sent.

  • If you signed up for VIP Club membership with a Prepaid Card: Do nothing. The membership will expire at the end of the allotted time.
If I take advantage of the VIP Club promo to register my name and then cancel my VIP Club membership, will I become a Guest_User again?

As of May 1, 2011, purchasing the VIP Club membership to register your name will only remove the Guest_ prefix from your name while your VIP Club membership is active. If you cancel it, you will go back to being a Guest_User.

Please note: Accounts that purchased the VIP Club membership to register their names prior to May 1, 2011, will NOT revert to Guest_User status should their VIP membership lapse.

Help! My VIP discount is not being applied when I click "Buy Now" from a page full of icons (such as the Search Results page) in the IMVU Catalog.

The price shown on those pages is the discounted VIP price. If you open the product page for the desired item, you will see the full price.

Why am I seeing two different prices in the IMVU Catalog?

The price shown on the catalog (icon) page is the discounted VIP Club price. The price shown on the product page is the full (non-discounted) price.

I have enough Credits to pay the VIP price, but every time I try to check out, I get an error message saying I don't have enough Credits. What's up?

The VIP Club discount acts more like an instant rebate than a true discount. In order to complete the purchase, you need to have enough Credits to pay the full price — at which point the VIP discount will be removed.

Why can't my friends hug me?

One of the perks of your VIP Club membership is animation blocks. By default they are set to block all animations. To change this, you will need to go here on your Account Settings page to change the access of each animation. Simply uncheck any animations that you do not wish to block. You will need to set the blocks on each animation for buddies and for non-buddies individually.