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Apologies for the increased messages
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ShannonMac VIP Club Member
IMVU Staff
IMVU Staff
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PostPosted: Wed Jan 25, 2017 12:10 am    Post subject: Apologies for the increased messages Reply with quote

Hello everyone:

We wanted to apologize for an unusual amount of messages you recently received from IMVU.

There was an error. We have since resolved it. We will continue to monitor it.

We get this has been an inconvenience and appreciate your continuing patience and understanding.

If you have any questions feel free to post them here or send me an email.

Thank you.
_________________
Shannon Mac

IMVU Senior Community Manager of Customer Care & Education


Last edited by ShannonMac VIP Club Member on Tue Feb 28, 2017 2:15 pm; edited 1 time in total
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PostPosted: Wed Jan 25, 2017 2:03 am    Post subject: Reply with quote

Thanks for the heads up Shannon, I thought that it was odd to get 4 messages back to back yesterday.
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PostPosted: Wed Jan 25, 2017 2:05 am    Post subject: Reply with quote

Everything was normal on my End.
1-2 Messages a Day just as always.
Seems like this didnt affect all Accounts.
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PostPosted: Wed Jan 25, 2017 2:08 am    Post subject: Apologies for the increased messages Reply with quote

Thank you Shannon for the heads up about the messages. So glad to hear imvu is fixing the problem Smile
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PostPosted: Wed Jan 25, 2017 2:08 am    Post subject: got a question Reply with quote

i had 2 times same mails like you sad but i saw also if i maked a trigger song that i get 2 mail and 4 times credits go off from mine credits on one trigger song i payed to times credits is that normale to pay 2 times credits for one trigger song if i get 2 mails i payed 4 times from mine credits?
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PostPosted: Wed Jan 25, 2017 2:09 am    Post subject: Hi, Good Morning, Shanoon Reply with quote

thank for information me about that. No problems.. I still patience . I will understand about it. Smile
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PostPosted: Wed Jan 25, 2017 2:09 am    Post subject: Reply with quote

haha,yeah, I've never received so many messages from imvu before, in all my years here.

glad to see it will be reduced
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PostPosted: Wed Jan 25, 2017 2:10 am    Post subject: Reply with quote

It was weird yes but its back normal again. Wink [/i]
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PostPosted: Wed Jan 25, 2017 2:13 am    Post subject: Reply with quote

Thank you to notify us and apologize and get this out of the question when the hard and continuous work to be for some mistakes
Best Regards
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PostPosted: Wed Jan 25, 2017 2:13 am    Post subject: Re: Apologies for the increased messages Reply with quote

ShannonMac wrote:
Hello everyone:

We wanted to apologize for an unusual amount of messages you recently received from IMVU.

There was an error. We have since resolved it. We will continue to monitor it.

We get this has been an inconvenience and appreciate your continuing patience and understanding.

If you have any questions feel free to post them here or send me an email.

Thank you.


Really appreciate the professionalism in this message from the IMVU staff. Top stuff guys!
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PostPosted: Wed Jan 25, 2017 2:21 am    Post subject: Reply with quote

I understood why this message came to me. ?
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PostPosted: Wed Jan 25, 2017 2:22 am    Post subject: Re: Apologies for the increased messages Reply with quote

It was fine on my end I hardly ever get an IMVU message, but thank you for the information on the and glad the error got fixed.
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PostPosted: Wed Jan 25, 2017 2:24 am    Post subject: Reply with quote

Thank you as well Shannon, lovely connection with the community and well said, Smile
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PostPosted: Wed Jan 25, 2017 2:28 am    Post subject: Reply with quote

I understand,had no affect on me have a blessed one, Very Happy
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PostPosted: Wed Jan 25, 2017 2:32 am    Post subject: Reply with quote

its np at all . send as many msgs as you like .Unlike the majority of ppl out here, im not bothered by things of such nature. tnks for the appology anyway
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