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Age Verfication Process not completing.

 
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Guest_AlexanderAussie 18+ Age Verified

Guest_AlexanderAussie <a href='/age_verify/index/'><img src='/common/img/icons/age_verified_35x18.gif' width='35' height='18' alt='18+ Age Verified'/></a> 's page


Joined: 09 Dec 2016
Posts: 2
Location: USA - MI

PostPosted: Sat Dec 17, 2016 12:41 pm    Post subject: Age Verfication Process not completing. Reply with quote

Exactly what the title says. I type in my proper information, all of that fun, take a picture of my Drivers Liscense, and then click "Submit." At first it said "Problem on IMVU's end, try again later."(not exact words.) So I did, I waited an hour or so and this time it is just telling me the Verification failed and to try again.
NOTE: I did block out my face in my Drivers Liscense, would that effect the process? Or is there a manual way to verify, like speaking with a Mod or Admin?
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Abram VIP Club Member 18+ Age Verified
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Abram <a href='/vip_club/'><img src='/catalog/web_images/vip_35x18.gif' width='35' height='18' alt='VIP Club Member' /></a><!-- VIP Club Member Icon --> <a href='/age_verify/index/'><img src='/common/img/icons/age_verified_35x18.gif' width='35' height='18' alt='18+ Age Verified'/></a> 's page


Joined: 06 Jul 2009
Posts: 8716
Location: Netherlands

PostPosted: Sat Dec 17, 2016 12:46 pm    Post subject: Reply with quote

Hi!

No, you are allowed to block your photo from your ID.

My advice is to try out filling the age verification form again. If that doesn't work you can contact IMVU's customer service (Help->Get Support->Submit a Case). Make sure to add your ID to your case so that they can manually verify your age.
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Guest_AlexanderAussie 18+ Age Verified

Guest_AlexanderAussie <a href='/age_verify/index/'><img src='/common/img/icons/age_verified_35x18.gif' width='35' height='18' alt='18+ Age Verified'/></a> 's page


Joined: 09 Dec 2016
Posts: 2
Location: USA - MI

PostPosted: Sat Dec 17, 2016 12:49 pm    Post subject: Re: Reply with quote

Alright. I'll try once more.
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Eweth VIP Club Member

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Joined: 08 Dec 2010
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Location: Italy

PostPosted: Sun Jan 15, 2017 2:23 pm    Post subject: hmm Reply with quote

foro en español?
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Abram VIP Club Member 18+ Age Verified
Moderator
Abram <a href='/vip_club/'><img src='/catalog/web_images/vip_35x18.gif' width='35' height='18' alt='VIP Club Member' /></a><!-- VIP Club Member Icon --> <a href='/age_verify/index/'><img src='/common/img/icons/age_verified_35x18.gif' width='35' height='18' alt='18+ Age Verified'/></a> 's page


Joined: 06 Jul 2009
Posts: 8716
Location: Netherlands

PostPosted: Sun Jan 15, 2017 2:41 pm    Post subject: Re: hmm Reply with quote

Eweth wrote:
foro en español?
Hi, you can find the Spanish language forum here. Smile
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