The new home for the IMVU Community is help.imvu.com. For more information, check out this article.

JustJ · Last edited by JustJ on Wed Sep 14, 2016 6:39 pm; edited 3 times in total

Updated Creator Payout System is now LIVE for all creators

Effective today, ALL creators will notice minor changes to the account verification and payout request pages that you see. The system and process for earning sales for your products have NOT changed. What has changed is our internal ticketing and payout processing system to make it more efficient for our team. These changes were made as a result of our learnings over the past one year since the Earn Money program was launched for our content Creators. The minor changes will only affect some creators as we conduct a controlled roll out. The controlled roll out will continue until it goes 100% live to all creators.

Please file all your questions and concerns about the new minor changes here.

You will continue to request payouts and account verification
here. The only difference is the way some of the dialogues are shown to you.

Please view the screen shots below for further detail about the minor changes

1. Verification request:

1a. - If you would like to join the Earn Money program or update any information regarding your account with the Earn Money program, please click on the “submit request” link found in the Creator Information section to start the verification process or to update your information.

1b. - If you have been previously verified for the Earn Money program, you do not need to submit a new Verification request. However, if you would like to update any of your personal information, please submit a new Verification request.

1c. - Required fields are in bold.

1d. - By clicking the “Submit Request” link after you have completed your Account Verification form, you will be able to manage your last submitted Verification request, add notes, add requested documents, and check the status of your request.

1e. - Please Note: After your verification has been completed or request to update your information has been processed, you will need to click on the “Acknowledge” button to complete the process.

*If you do not complete this final action, you will not be able to request a payout.

2. Payout request:

2a. - Once your balance has reached the minimum payout amount of $50, please click on the “payout request page” link found in the Payout Request section to fill out a payout request.

2b. - By clicking the “payout request page” link after you have completed your Request Payout form, you will be able to manage your last submitted Payout request, add notes and/or add requested documents.

3. Looking up your payout history:

3a. - If you would like to view your new payout history, please click on the “here” link found in the Payout Request section to view all your past payout request within the new Earn Money system.

3b. - If you would like to review your message history between yourself and the IMVU agent who handled your payout request within the new system, simply click on a desired ticket ID and a new window will appear with the full message history.

4. How to file a question:

4a. - For general question’s or if you would like more information about your recent payout ticket, please click on the “here” link found in the Creator Information section. Please include a payout ID number if you have an inquiry about a current payout or past payout.

4b. *Please note: You can still access your historical payout request history prior to the new changes. Please click on the “Go Back” button to access your historical payout history prior to the new changes.

Again, we do not expect our Creators to experience any major changes as a result of these internal processing system improvements.

gaf210 · Posted: Fri Sep 02, 2016 10:44 am Post subject:

Nice changes on the interface ^^ It looks more streamlined with the rest of the site.
Just a small question, the field "Company" on the Account Verification form is optional?
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Notorious · Joined: 02 Jan 2006 Posts: 19996 Location: USA

Thank you for making a new post.
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TheBratGirl · Joined: 22 May 2010 Posts: 2558 Location: USA

As Notorious said, thank you for making this a separate post (so that it does not get lost in the masses...i.e., the earn money discussion thread).
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FabyStyles · Joined: 30 Jun 2011 Posts: 637 Location: USA

Quick question. My payout history will only be available when I have reached my minimum balance?
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Polystyrene · Joined: 07 Jun 2006 Posts: 24952 Location: Australia

How are people going with this? I saw in the main payout thread the page was blank for a couple.

I put in a request yesterday but was still on the old page.
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stymesh · Joined: 11 Mar 2010 Posts: 187 Location: Philippines

I put in a request today and this new form is a shocker but nicer, the phone number that we used to fill up everytime is gone though, and it would be better once we click submit there would be a confirmation instead of just looking out on the list if its there.

@poly my alts are still in the old payout system as well, i guess we are the testers lol

BabyAwesome · Posted: Fri Sep 02, 2016 4:51 pm Post subject:

Nice Concise explantation, thank you!
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gowns · Joined: 20 Sep 2005 Posts: 36 Location: Australia

I put in a payout less than 24 hr ago with money already in my Paypal waking up this morning Shocked

I think I like this change except it doesn't have link to a separate page with all my past payouts.

stymesh · Joined: 11 Mar 2010 Posts: 187 Location: Philippines

InDulGia · Joined: 20 Jan 2008 Posts: 1062 Location: USA - TX

Thanks for the clarification in regards to the interface changes ~
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Polystyrene · Joined: 07 Jun 2006 Posts: 24952 Location: Australia

wiing · Joined: 06 Sep 2005 Posts: 6213 Location: Australia

Polystyrene · Joined: 07 Jun 2006 Posts: 24952 Location: Australia

wiing · Joined: 06 Sep 2005 Posts: 6213 Location: Australia