The new home for the IMVU Community is help.imvu.com. For more information, check out this article.

Transferring Name Change Tokens
Goto page 1, 2, 3, 4, 5, 6, 7, 8, 9  Next
 
Post new topic   This topic is locked: you cannot edit posts or make replies.    IMVU Forum Index -> Older IMVU News, Announcements and Release Notes
View previous topic :: View next topic  
Author Message
Varsha 18+ Age Verified

Varsha <a href='/age_verify/index/'><img src='/common/img/icons/age_verified_35x18.gif' width='35' height='18' alt='18+ Age Verified'/></a> 's page


Joined: 01 Feb 2010
Posts: 11465
Location: USA

PostPosted: Tue Jul 05, 2016 5:56 pm    Post subject: Transferring Name Change Tokens Reply with quote

Update: This change is now in effect


IMVU customers use Name Change Tokens (or NCTs as they are often abbreviated to) to change their avatar name on IMVU. These can be purchased or gifted to another use in our Store for a list price of $12.99.

Additionally, members of our VIP club get a NCT after their first three months of continuous membership to the club. Two NCTs are also included in our Marriage Package. The Premium Name feature automatically includes a NCT as well.

Name Change Tokens are meant to be used by our customers to change their own account names via this option in Account Settings. They were never meant to be transferred within accounts. This is true for many other account add-ons on IMVU like music tracks, inventory items, promotional Credits, Access Pass, VIP, Chat Room Slots etc. Over the past few years, we started lettings users transfer NCTs between their alternate accounts as a courtesy and they did so via help tickets. Though many such transfers are legitimate and indeed between accounts controlled by the same user, many more are not and we have seen users selling NCTs for Credits against our policies. Simple gifting of a NCT to a friend is also not okay - just like we do not allow gifting of music, shop items, and account upgrades that you already have.

As such, effective September 1, 2016, we will no longer allow any transfer of Name Change Tokens between any accounts. Users will not be able to file help tickets to request such transfers. Of course, you may gift a NCT via our Store at any time to another IMVU user. If you have a genuine need to transfer a NCT you own to an alternate account of yours, please file a help ticket prior to August 31st.

Thank you


Last edited by Varsha 18+ Age Verified on Tue Jul 05, 2016 5:59 pm; edited 1 time in total
Back to top
View user's profile Send private message  
Varsha 18+ Age Verified

Varsha <a href='/age_verify/index/'><img src='/common/img/icons/age_verified_35x18.gif' width='35' height='18' alt='18+ Age Verified'/></a> 's page


Joined: 01 Feb 2010
Posts: 11465
Location: USA

PostPosted: Tue Jul 05, 2016 5:57 pm    Post subject: Reply with quote

Reserved for FAQs and updates
Back to top
View user's profile Send private message  
Antithesis 18+ Age Verified

Antithesis <a href='/age_verify/index/'><img src='/common/img/icons/age_verified_35x18.gif' width='35' height='18' alt='18+ Age Verified'/></a> 's page


Joined: 15 Dec 2007
Posts: 9425
Location: Seychelles

PostPosted: Tue Jul 05, 2016 6:03 pm    Post subject: Reply with quote

If it was only allowed between alternate accounts, then why was customer service transferring name change tokens to friends (with the user mentioning it was for a friend)?

If customer service was unable to understand/follow the current rules in place, how can we expect them to follow these new rules after September 1st?
_________________
Pardon Edward Snowden and Julian Assange!
Back to top
View user's profile Send private message  
AlexisTaz VIP Club Member

AlexisTaz <a href='/vip_club/'><img src='/catalog/web_images/vip_35x18.gif' width='35' height='18' alt='VIP Club Member' /></a><!-- VIP Club Member Icon -->'s page


Joined: 09 Jul 2011
Posts: 1978
Location: New Zealand

PostPosted: Tue Jul 05, 2016 6:28 pm    Post subject: Reply with quote

i didn't know you could transfer them .. not that i would do it as the price is a reasonable cost
_________________
Back to top
View user's profile Send private message  
Varsha 18+ Age Verified

Varsha <a href='/age_verify/index/'><img src='/common/img/icons/age_verified_35x18.gif' width='35' height='18' alt='18+ Age Verified'/></a> 's page


Joined: 01 Feb 2010
Posts: 11465
Location: USA

PostPosted: Tue Jul 05, 2016 7:24 pm    Post subject: Reply with quote

Felly wrote:
If it was only allowed between alternate accounts, then why was customer service transferring name change tokens to friends (with the user mentioning it was for a friend)?

If customer service was unable to understand/follow the current rules in place, how can we expect them to follow these new rules after September 1st?


The new rule is simple: No transfer of NCTs without having to go through extensive investigation to figure out who is and who is not an alt account. Users did not mention it was for a friend but we suspect it was used that way in some caess.

CS will not do any NCT transfers after August 31st.
Back to top
View user's profile Send private message  
Seriously 18+ Age Verified

Seriously <a href='/age_verify/index/'><img src='/common/img/icons/age_verified_35x18.gif' width='35' height='18' alt='18+ Age Verified'/></a> 's page


Joined: 10 May 2009
Posts: 2296
Location: France, Metropolitan

PostPosted: Wed Jul 06, 2016 10:17 am    Post subject: Reply with quote

I'm neutral to this change in general, but I suspect the majority who complain about this will be the ones who abused the system.

I used to warn users that selling them was against the rules, and I'd report any messages/pulses that were advertising the selling of a nct, but I guess that wasn't enough to get people to stop?

It's sad to see yet another thing be taken away from us due to abuse by only a few, but at the end of the day, there's nothing really we can do about it.

Oh well.
_________________
Spamming the forums with edited posts since 2006

My Giveaway Thread | My Catalog
Back to top
View user's profile Send private message  
Dive VIP Club Member 18+ Age Verified

Dive <a href='/vip_club/'><img src='/catalog/web_images/vip_35x18.gif' width='35' height='18' alt='VIP Club Member' /></a><!-- VIP Club Member Icon --> <a href='/age_verify/index/'><img src='/common/img/icons/age_verified_35x18.gif' width='35' height='18' alt='18+ Age Verified'/></a> 's page


Joined: 04 Aug 2009
Posts: 2050
Location: USA - CA

PostPosted: Wed Jul 06, 2016 12:48 pm    Post subject: Reply with quote

All because IMVU wants to make more money..
I thought it was pretty easy changing my ALTs username when I changed it last month with this accounts name change token
They didn't even ask for any information lol they just changed it.


Last edited by Dive VIP Club Member 18+ Age Verified on Wed Jul 06, 2016 1:45 pm; edited 1 time in total
Back to top
View user's profile Send private message  
Keodi

Keodi's page


Joined: 26 Jun 2011
Posts: 11319
Location: Spain

PostPosted: Wed Jul 06, 2016 1:37 pm    Post subject: Reply with quote

It kind of sucks for people who have accumulated a number of NCTs and have no use for them but on the bright side, at least IMVU are giving us almost 2 months prior notice of the rule change, for that I think we should be thankful.
_________________
http://www.pixelpusher.info/index.php Wink

Back to top
View user's profile Send private message  
Extinction 18+ Age Verified

Extinction <a href='/age_verify/index/'><img src='/common/img/icons/age_verified_35x18.gif' width='35' height='18' alt='18+ Age Verified'/></a> 's page


Joined: 30 Jun 2007
Posts: 4084
Location: USA

PostPosted: Wed Jul 06, 2016 2:54 pm    Post subject: Reply with quote

I really would like for IMVU to make make an exchange for left over NCTs as well as maybe an opt-out option to receive them if you get VIP/Marriage package.

Personally for me, I usually just gave away my NCT to others since I doubt I'd ever change my name (the only name I'd change this name from is taken anyways so it doesn't even matter. :P).
But I don't really want to have 3294702 NCT on my account.... that are literally going to just sit there...

_________________

Product Requests: OPEN
I have problems with communicating my ideas and thoughts properly.
Back to top
View user's profile Send private message Send e-mail  
DarlinLila 18+ Age Verified

DarlinLila <a href='/age_verify/index/'><img src='/common/img/icons/age_verified_35x18.gif' width='35' height='18' alt='18+ Age Verified'/></a> 's page


Joined: 29 Mar 2007
Posts: 8732
Location: USA - MI

PostPosted: Wed Jul 06, 2016 3:29 pm    Post subject: Reply with quote

I'm surprised to see that CS was even allowing NCT transfers because I had asked about sending one to someone and they told me it wasn't possible, even though I made it clear there was no monetary/credit transaction involved. I just wished to give them to people who needed/wanted them. I believe this was just over a year ago. And even after CS told me it wasn't possible due to people abusing it, they were still transferring them?

I could've gotten rid of those damn tokens before? Great. Still stuck with tokens I wanted to give away for free while people were lying to CS and getting away with it.

Rolling Eyes

Can't we please trade them in for something? Please? It's like being stuck with the damn predits we were forced to receive when doing PR. Allow us to decline or get another option, please?

I just wish I would've thought to pull one over on CS and given those tokens to people who wanted them, and not get punished for it, to boot!
Back to top
View user's profile Send private message  
BabyAwesome 18+ Age Verified

BabyAwesome <a href='/age_verify/index/'><img src='/common/img/icons/age_verified_35x18.gif' width='35' height='18' alt='18+ Age Verified'/></a> 's page


Joined: 13 May 2007
Posts: 3223
Location: Vatican City State (Holy See)

PostPosted: Wed Jul 06, 2016 4:06 pm    Post subject: Reply with quote

ZaraKaine wrote:
on the bright side, at least IMVU are giving us almost 2 months prior notice of the rule change, for that I think we should be thankful.


this Smile I was thinking the same thing.

while i don't have any NCT's and have changed an acct name only once, Its good that folks can have time to think of their names and still get it done.

The announcement is very clear and concise. Judging from just the few anecdotes above, there is a fair amount of internal confusion about how/if they are to be "handled". This announcement certainly clears all that up.
_________________
Behold The Splendor-Click to Buy

Back to top
View user's profile Send private message  
Varsha 18+ Age Verified

Varsha <a href='/age_verify/index/'><img src='/common/img/icons/age_verified_35x18.gif' width='35' height='18' alt='18+ Age Verified'/></a> 's page


Joined: 01 Feb 2010
Posts: 11465
Location: USA

PostPosted: Wed Jul 06, 2016 4:26 pm    Post subject: Reply with quote

Extinction wrote:
I really would like for IMVU to make make an exchange for left over NCTs as well as maybe an opt-out option to receive them if you get VIP/Marriage package.

Personally for me, I usually just gave away my NCT to others since I doubt I'd ever change my name (the only name I'd change this name from is taken anyways so it doesn't even matter. Razz).
But I don't really want to have 3294702 NCT on my account.... that are literally going to just sit there...


NCTs are only given out after the first three months of continued VIP membership and come with the marriage package. No one should have accumulated a significant number.

We will not be offering any sort of exchange for unused NCTs. As mentioned above they are yours to use to change the name of your own account if you choose to do so - now or in the future..
Back to top
View user's profile Send private message  
Polystyrene VIP Club Member

Polystyrene <a href='/vip_club/'><img src='/catalog/web_images/vip_35x18.gif' width='35' height='18' alt='VIP Club Member' /></a><!-- VIP Club Member Icon -->'s page


Joined: 07 Jun 2006
Posts: 24952
Location: Australia

PostPosted: Wed Jul 06, 2016 5:20 pm    Post subject: Reply with quote

If you are against a trade in, perhaps in the future people purchasing VIP or Marriage Package could have the option of getting an NCT or something else (say a badge tile).
_________________
Back to top
View user's profile Send private message  
JulietCapulet VIP Club Member 18+ Age Verified

JulietCapulet <a href='/vip_club/'><img src='/catalog/web_images/vip_35x18.gif' width='35' height='18' alt='VIP Club Member' /></a><!-- VIP Club Member Icon --> <a href='/age_verify/index/'><img src='/common/img/icons/age_verified_35x18.gif' width='35' height='18' alt='18+ Age Verified'/></a> 's page


Joined: 15 Mar 2012
Posts: 210
Location: USA

PostPosted: Wed Jul 06, 2016 5:21 pm    Post subject: Reply with quote

There are legitimate reasons for someone who can't buy an NCT through the shop to need a name change. If your marriage went south you wouldn't necessarily want to be stuck with your ex's matching name for the rest of your IMVU life, would you? If we can't trade credits for NCTs with other users, how about exchanging credits for NCTs with IMVU? This way people who don't have debit/credit cards or have some other reason for not using the credit shop can earn enough credits or buy a prepaid card and still be able to change their name. It's totally unfair that something like an NCT should be completely inaccessible to some users just because they can't use IMVU's method of buying upgrades.
_________________
I don't sugarcoat anything. If you want the cold, hard truth, I'm your girl.
Back to top
View user's profile Send private message  
MorriWolfe VIP Club Member

MorriWolfe <a href='/vip_club/'><img src='/catalog/web_images/vip_35x18.gif' width='35' height='18' alt='VIP Club Member' /></a><!-- VIP Club Member Icon -->'s page


Joined: 27 Apr 2011
Posts: 69
Location: USA

PostPosted: Wed Jul 06, 2016 6:25 pm    Post subject: Reply with quote

Varsha wrote:
Extinction wrote:
I really would like for IMVU to make make an exchange for left over NCTs as well as maybe an opt-out option to receive them if you get VIP/Marriage package.

Personally for me, I usually just gave away my NCT to others since I doubt I'd ever change my name (the only name I'd change this name from is taken anyways so it doesn't even matter. Razz).
But I don't really want to have 3294702 NCT on my account.... that are literally going to just sit there...


NCTs are only given out after the first three months of continued VIP membership and come with the marriage package. No one should have accumulated a significant number.

We will not be offering any sort of exchange for unused NCTs. As mentioned above they are yours to use to change the name of your own account if you choose to do so - now or in the future..


Sorry Varsha, but the whole "No one should have accumulated a significant number."
Totally disagreeing that that statement. Years ago, when I was buying Prepaid cards, name change tokens came with the cards and I did in fact accumulate about twenty of them on an old account.
Not disagreeing with any of the change with this, but it IS possible that people racked up quite a few of them.
Back to top
View user's profile Send private message  
Display posts from previous:   
Don't want to see these ads? Join the VIP Program!

Don't want to see these ads? Join the VIP Program!

Hide ads? Get VIP!
Post new topic   This topic is locked: you cannot edit posts or make replies.    IMVU Forum Index -> Older IMVU News, Announcements and Release Notes All times are GMT - 8 Hours
Goto page 1, 2, 3, 4, 5, 6, 7, 8, 9  Next
Page 1 of 9

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


 FAQFAQ   UsergroupsUsergroups   RegisterRegister  ProfileProfile   Log in for private messagesLog in for private messages 

Search the forums:


Powered by phpBB