Joined: 07 Jun 2006 Posts: 24952 Location: Australia
Posted: Wed Feb 22, 2017 9:45 pm Post subject:
I am -EDITING MY RANT- to include key points only. The reason I've posted in the first place is because I still have yet to receive my payout since 2/9/2017 even though I received a "congrats" payout msg on 2/13/2017...it is now 2/19/2017 and still nothing.
What needs to be done:
1. Contact creators at the first sign of any discretion - ie: the same day. Don't wait a week or 2 for creators to wonder and go ballistic over what appears to be incompetence on your behalf.
2. Don't send out false payout notices. This is a big one you really need to work on. I've already received 2 of these. Promising payouts to receive nothing for weeks with absolutely no explanation.
3. A clear and concise instruction guide needs to be added at the top of the payout request screen notifying creators of their options/responsibilities when changing their email address, along with appropriate links and instructions when doing so, that way you don't have other creators pulling out their hair, like myself.
**Specifically EMAIL CHANGES. with all the hassle I am having to go thru just because I changed my email address... I am honestly surprised you have not asked for a drop of blood....
That's a bit worrying. I've always got the money in my PayPal within 24 hours of "Congratulations and thank you" (I hate that line so, so much).
I really do not like the lack of communication in the payout system. It makes me feel uncomfortable. These are significant amounts of money we are dealing with and seemingly little accountability. _________________
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum