The new home for the IMVU Community is For more information, check out this article.

How To Report Issues and Bugs

Post new topic   This topic is locked: you cannot edit posts or make replies.    IMVU Forum Index -> Issues and Bug Reporting
View previous topic :: View next topic  
Author Message
LestatDeLioncourt VIP Club Member 18+ Age Verified

LestatDeLioncourt <a href='/vip_club/'><img src='/catalog/web_images/vip_35x18.gif' width='35' height='18' alt='VIP Club Member' /></a><!-- VIP Club Member Icon --> <a href='/age_verify/index/'><img src='/common/img/icons/age_verified_35x18.gif' width='35' height='18' alt='18+ Age Verified'/></a> 's page

Joined: 15 Oct 2009
Posts: 11206
Location: USA - LA

PostPosted: Fri Aug 14, 2015 6:43 am    Post subject: How To Report Issues and Bugs Reply with quote

Although you may get a quick answer from another user here in the Public User Forums, you may need to ask for help from IMVU Staff directly in a Help Ticket. This ensures you are getting information directly from the source. If you feel you need to start a Help Ticket, click on "Help" anyplace you see it and then click on "Get Support".

IMVU Staff may or may not, see your post in the open public user forums.
Help Tickets are the only way to ensure IMVU Staff will see your inquiry.

What is needed for the best forum help is the following:

1 - What Operating System are you using?:
2 - What IMVU Chat Client version is being used?:
3 - How much Ram Memory is on your Computer?:
4 - CPU Processor and Graphics information: (Search or Run "DxDiag" to get info.)
5 - The exact error message you are receiving (if any):
6 - What Firewall / Antivirus and Parental Controls are being used?:
7 - What have you tried, to fix the issue, give details of what you have tried.
8 - If a Web Page Issue, please give the Browser used. (FireFox, Chrome, Etc.)
9 - Have you tried updating the IMVU Chat Client from Here:?
10-What type of Internet Connection do you have? Satellite, Cable, DSL, etc.

Give the exact steps of what is done when the issue happens. Give enough information so others may try to reproduce the issue. In some cases, a screen shot may help show what is going on. If you know how, provide the screen shot (less than 500x500px) of the error message and/or issue.

If the issue is a reoccurring error like crashing constantly or seeing things obscured, etc. Always, restart the IMVU Chat client and give the IMVU Engineers the "IMVU Log Files".

These log files contain information on what happened and the Engineers can use them to help troubleshoot for future fixes in the IMVU Chat Client. To do this, open the IMVU Chat Client, click on "Settings" then click "Advanced" now click "Send Log Files".
Planning new things for the Child Scaled Avatars?
Now is the time to see<Click Here> (New Derivables)

Back to top
View user's profile Send private message  
Display posts from previous:   
Don't want to see these ads? Join the VIP Program!

Hide ads? Get VIP!
Post new topic   This topic is locked: you cannot edit posts or make replies.    IMVU Forum Index -> Issues and Bug Reporting All times are GMT - 8 Hours
Page 1 of 1

Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

 FAQFAQ   UsergroupsUsergroups   RegisterRegister  ProfileProfile   Log in for private messagesLog in for private messages 

Search the forums:

Powered by phpBB