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Testing product recommendation feature in 3D client Shop
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Varsha 18+ Age Verified

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PostPosted: Fri Jun 12, 2015 9:01 am    Post subject: Testing product recommendation feature in 3D client Shop Reply with quote

With pre-release 520.4 and up, we are launching a test where shoppers in the client Shop will be shown recommendations of related products when they try on a product.

The recommendations are based on "customers who bought this item also bought these items" logic - a common feature found on many eCommerce sites.

We are monitoring data with this test which will directly influence our recommendation engine to provide even more relevant results as time goes on.

Again, this is a test and randomly chosen community members will be shown this experience as they try on clothing and room products in the client shop. All products do NOT have recommendations shown - again something that will improve over time. Also, the web shop is not included in this test, so if you try on a product from the web shop, you will not see this feature.

We welcome your feedback about this feature that will hopefully make the shopping experience better for our customers - especially those new to IMVU.


Last edited by Varsha 18+ Age Verified on Mon Aug 17, 2015 10:21 pm; edited 1 time in total
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Varsha 18+ Age Verified

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PostPosted: Fri Jun 12, 2015 9:07 am    Post subject: Reply with quote

Reserved for updates and FAQs

What is and is not included in the recommendations?

--Purchases that are gifts are NOT included
--Purchases that are made with promotional Credits are NOT included
--Only recent purchases ARE included i.e. if a customer bought the product that you are trying on recently but bought another product months ago, that second product will not be included)
--Purchases made in the same shopping session as well as separate shopping sessions are included i.e. recommendations are not limited to products purchased together in the same shopping session.


What are the recommendations based on?

Based on recent purchases of products made by customer and what products they purchased if they also purchased the product you are trying on.

Is this based on saved outfits?

No.

If I try on a product from the web shop, do I get recommendations?

Not at this time.

Why do some products not have any recommendations?

We are building up the data as this is based on recent purchases. We expect to have more robust recommendations as time goes on.


Last edited by Varsha 18+ Age Verified on Sat Jun 13, 2015 10:43 am; edited 2 times in total
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PostPosted: Fri Jun 12, 2015 9:55 am    Post subject: Reply with quote

Great to have this back!
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Antithesis 18+ Age Verified

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PostPosted: Fri Jun 12, 2015 10:00 am    Post subject: Reply with quote

I hope I am included in this test!

Edit- Yes! I am included in this test, also I love this feature.
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Celyng 18+ Age Verified

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PostPosted: Fri Jun 12, 2015 10:45 am    Post subject: Reply with quote

I would like to see this on both the web and in the client.

I feel the inconsistencies of the shopping experience between those two limits both while they could benefit from having a seamless transition. (Utilize the better categorization and filtering of the web, allow mini product page cards - code stripped versions of web, use the cleaner and updated look of the client shop, use recommendations, derive from and derivation trees).

Admittedly the website brings more to the table but it needs to become a little more hip and stop being such a fuddy duddy and the client shop needs to grow up and learn from its elder.
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Antithesis 18+ Age Verified

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PostPosted: Fri Jun 12, 2015 10:58 am    Post subject: Reply with quote

Celyng wrote:
I would like to see this on both the web and in the client.

I feel the inconsistencies of the shopping experience between those two limits both while they could benefit from having a seamless transition. (Utilize the better categorization and filtering of the web, allow mini product page cards - code stripped versions of web, use the cleaner and updated look of the client shop, use recommendations, derive from and derivation trees).

Admittedly the website brings more to the table but it needs to become a little more hip and stop being such a fuddy duddy and the client shop needs to grow up and learn from its elder.


I mostly use the client shop, because there are search functions about the web shop that I dislike.

I.E I type "Avatar" in search to search for products based off James Camerons movie "Avatar", but am instead re-directed to the section of the web shop with Avatars.

Similar things happen when you search the term 'room' as well.
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Celyng 18+ Age Verified

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PostPosted: Fri Jun 12, 2015 11:17 am    Post subject: Reply with quote

FatalPoison wrote:
Celyng wrote:
I would like to see this on both the web and in the client.

I feel the inconsistencies of the shopping experience between those two limits both while they could benefit from having a seamless transition. (Utilize the better categorization and filtering of the web, allow mini product page cards - code stripped versions of web, use the cleaner and updated look of the client shop, use recommendations, derive from and derivation trees).

Admittedly the website brings more to the table but it needs to become a little more hip and stop being such a fuddy duddy and the client shop needs to grow up and learn from its elder.


I mostly use the client shop, because there are search functions about the web shop that I dislike.

I.E I type "Avatar" in search to search for products based off James Camerons movie "Avatar", but am instead re-directed to the section of the web shop with Avatars.

Similar things happen when you search the term 'room' as well.


Yeah.. That is annoying. It wasn't always like that and they could get rid of that no problem (it was a 'fix' they put in).
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PostPosted: Fri Jun 12, 2015 11:49 am    Post subject: Reply with quote

I think this will be a great idea and hope that they get it rolled out to everyone. Years ago they did something similar with the web shop and I know that I frequently purchased other items that were shown beneath the item I was purchasing as it was a huge help in finding all the matching pieces to a room set or outfit.
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PostPosted: Fri Jun 12, 2015 11:51 am    Post subject: Reply with quote

Glad to see this feature is back. I used it a lot when I first joined.

I agree, though, that it would be great to see this back in the web catalogue as well.
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PostPosted: Fri Jun 12, 2015 11:52 am    Post subject: Reply with quote

I like the idea.....will check later to see if I am in the selected clients.

sidebar:
no matter how many times I start on the client, I always end up shopping on the website.....client does not show full selection from what I can determine. Also, there is often a better view of the item as well as other info at the website.
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PostPosted: Fri Jun 12, 2015 11:53 am    Post subject: Reply with quote

BabyAwesome wrote:
I like the idea.....will check later to see if I am in the selected clients.

sidebar:
no matter how many times I start on the client, I always end up shopping on the website.....client does not show full selection from what I can determine. Also, there is often a better view of the item as well as other info at the website.


I agree, I always shop via the website and use the client to try things on once I narrow down what I like. I prefer to see the product page ect so I can easily access the persons entire catalog if I really like what I am seeing.
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PostPosted: Fri Jun 12, 2015 11:54 am    Post subject: Reply with quote

I would like to see it in the web shop too, I do not shop in the client.
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PostPosted: Fri Jun 12, 2015 1:43 pm    Post subject: Reply with quote

BabyAwesome wrote:
I like the idea.....will check later to see if I am in the selected clients.

sidebar:
no matter how many times I start on the client, I always end up shopping on the website.....client does not show full selection from what I can determine. Also, there is often a better view of the item as well as other info at the website.


The best view of the item is to simply click the 'try on' button, and see how it looks on your avatar.

I only shopped on the website when you also tried on items in the web. I miss the red dressing room.
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PostPosted: Fri Jun 12, 2015 2:43 pm    Post subject: Reply with quote

FatalPoison wrote:
I miss the red dressing room.


I do, too. I always had a chair in there to see how an outfit worked while sitting and that thing that checked to see if your hair or half your outfit disappeared through windows.

As for the recommended items, I'm not a big fan. I never use them 'cause I prefer not to buy what everyone else is buying. I try not to follow the herd if I can avoid it Wink
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PostPosted: Fri Jun 12, 2015 3:23 pm    Post subject: Reply with quote

FatalPoison wrote:
BabyAwesome wrote:
I like the idea.....will check later to see if I am in the selected clients.

sidebar:
no matter how many times I start on the client, I always end up shopping on the website.....client does not show full selection from what I can determine. Also, there is often a better view of the item as well as other info at the website.


The best view of the item is to simply click the 'try on' button, and see how it looks on your avatar.

I only shopped on the website when you also tried on items in the web. I miss the red dressing room.


That option is still there it just loads up the shop. I also find the client shop Iimiting and prefer the web as well. Only thing the client shop is better with is the wishlist.

I do hope they roll this feature out to the web once they are done testing.
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