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Discussion # 8: Creators earning money directly from IMVU
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PostPosted: Mon Apr 13, 2015 3:42 pm    Post subject: Discussion # 8: Creators earning money directly from IMVU Reply with quote

Original thread posted by Varsha

Thread 2

Thread 3

Thread 4

Thread 5

Thread 6

Thread 7

IMVU's announcement regarding how Creators can now earn money for their product sales directly from IMVU.

The original announcement will stay locked so everyone has an easy way to access and consume that information.

IMVU staff will be actively monitoring the discussion here, however, may not respond to each and every post. We will however update the FAQs as and when needed based on this discussion.

Reminders: Please keep your posts on topic. As per our forum rules, baiting, attacking each other, etc is not okay.

Thank you.

Other Staff Responses in this Discussion:

Link - Page 2 - Clarification on Creator notifications, profit rate, and credit purchase rates
Link - Page 3 - Creators won't have to worry about when credits can be purchased under the new structure
Link - Page 3 - Clarification on decisionmaking process, and involvement with resellers during the transition period.
Link - Page 8 - Clarification on taxing for international creators
Link - Page 9 - Multiple clarifications including Announcements, Credits and Money, International Creators and All Creators
Link - Page 10 - For now you will have to verify each creator account individually, but IMVU is working on linking accounts together.
Link - Page 20 - You can earn money or credits, or both as a creator.
Link - Page 21 - IMVU has never been hacked, but has been subject to a DDOS attack that reduced service to customers, but that was external to IMVU.
Link - Page 35 - International creators only pay the 30% tax if they do not supply IMVU with their tax information. Although the creator agreement mentions a transaction fee for multiple payouts, IMVU has no plans to invoke it at this time.
Link - Page 35 - Creators have until April 14th to sell their credits to a reseller
Link - Page 35 - Reasoning behind selecting Paypal as payment processor.
Link - Page 35 - Creators will earn credits by default unless they select to earn money
Link - Page 39 - Reiteration about taxing and creator payout fees.
Link - Page 40 - Explaining why the source of credits is important to IMVU purchasing them, notification to all IMVU users going out thursday, and credits will still be used for submissions

Link - Thread 2, Page 2 - Where to find information about Jon Watte.
Link - Thread 2, Page 3 - More clarification about the signup process
Link - Thread 2, Page 4 - More clarification about taxing
Link - Thread 2, Page 4 - Credit gifting does not change, and transfer limits are still in place.
Link - Thread 2, Page 5 - Signatures are required on forms submitted to IMVU, but they may be electronic signatures.
Link - Thread 2, Page 6 - Anyone selling credits in an unauthorized manner is still subject to actions against their account, including disabling
Link - Thread 2 - Page 9 - More clarifications on taxing
Link - Thread 2 - Page 86 - Updates and clarifications
Link - Thread 2 - Page 86 - Clarifications on Earning Credits versus money, Orders placed with IMVU, Credits earned from other than sales, Every creator can earn money
Link - Thread 2 - Page 88 - Explaining we are on an accelerated pend schedule
Link - Thread 2 - Page 89 - How pended credits and income events are now displayed

Thread 3 - Page 11 - Reminders
Thread 3 - Page 20 - Derivation costs explained
Thread 3 - Page 29 - Updates/Clarifications
Thread 3 - Page 36 - Cash vs. Cash earnings in pend, How long is Verification taking?
Thread 3 - Page 38 - Option for part credits and part cash?, The switch between the two options is secure, Once you select cash, you must get payment in cash
Thread 3 - Page 43 - Database issue was not a hack against IMVU
Thread 3 - Page 48 - No truth to the rumor that people are being disabled over protests
Thread 3 - Page 48 - Yes you can send documents via snail mail
Therad 3 Page 73 - Link to post by Brett IMVU's CEO

Therad 4 Page 77 - Clarifications on derive fee being paid in credits
Thread 4 - Page 79 - Clarification on how IMVU will work with creators who fail verification
Thread 4 - Page 80 - Address for sending documents to IMVU via Snail mail
Thread 4 - Page 82 - Clarification on Account Verification and Filing tax forms for those outside of the US

Thread 5 - Page 15 - Creator account verification is down for maintenance
Thread 5 - Page 19 - While account verification is down, tickets will be invisible - But IMVU is still processing them.
Thread 5 - Page 31 - From the day you decide to earn money, you have 90 days to complete verification
Thread 5 - Page 33 - Changes in possible fee when withdrawing money more than once a month
Thread 5 - Page 45 - Clarification on the amount earned with small profit margins
Thread 5 - Page 52 - Reiteration of dates for selling and buying from resellers
Thread 5 - Page 53 - FAQ updated to explain how profits when earned in cash work

Thread 6 - Page 88 - Assorted updates

Thread 7 - Page 57 - Customer service and security answers
Thread 7 - Page 73 - Updated account verification process
Thread 7 - Page 73 - Assorted answers to questions
Thread 7 - Page 76 - If you snail-mail your documents, they will replace anything submitted online
Thread 7 - Page 79 - What the verification message looks like, and a link to how to see if you are verified
Thread 7 - Page 80 - You can use one paypal account for all your alts, but each alt must be verified separately
Thread 7 - Page 80 - Yes, the new verification system meets IMVU's highest standards, and staff members are using it
Thread 8 - Page 17 - All OLD system verifications have been processed one way or another, users will be notified when they submit to NEW system specifics as to why they might have been failed

Thread 8 - Page 9 - Official staff post on clarifications to the verification process
Thread 8 - Page 11 - Clarification on paypal, and that what paypal requires is between you and paypal
Thread 8 - Page 15 - Update on verification tickets removed from the system
Thread 8 - Page 17 - VIPs not prioritized when it comes to verification; verifications being handled in batches by staff, but still in order they were received;
Thread 8 - Page 18 - Setting cash or credit per item is planned in phase 2, but no timeline yet
Thread 8 - Page 37 - All tickets are in their system, there was a glitch not showing some, but that is being resolved. There is no time limit for verifying your account
Thread 8 - Page 39 - Only way to earn money is through the shop; Verification is a manual process handled with staff in corporate office; Invisible tickets issue is resolved;
Thread 8 - Page 44 - If you still do not see your verification status page, ensure that your interests do not contain special characters like hearts, etc.
Thread 8 - Page 44 - IMVU is having issues sending email to gmail and hotmail addresses, however this is on their end, not IMVU's.
Thread 8 - Page 47 - Updates on Verification process, expecting processing to take about a week
Thread 8 - Page 48 - Clarifications on time limits for cashing out, etc
Thread 8 - Page 49 - If international users submit the W8BEN form and are verified, IMVU does not withhold 30% taxes
Thread 8 - Page 49 - International requests are not handled by any special team, it is the same team for all verifications
Thread 8 - Page 52 - The limit to how many times you may cash out per month is per individual IMVU account
Thread 8 - Page 53 - Clarifications on Tier Calculation and future plans
Thread 8 - Page 54 - Taxation clarifications
Thread 8 - Page 56 - Clarifications on DMCA Violations and Monies withheld from US creators
Thread 8 - Page 64 - Derive fees moving forward will be paid in cash
Thread 8 - Page 72 - IMVU expects payouts to take 2-3 days or sooner
Thread 8 - Page 73 - Updates and Clarifications, Verifications are taking up to a week to process currently
Thread 8 - Page 74 - Payout requests will only be delayed if information is wrong, i.e. Different paypal ID, or amounts requested that are less than you have available
Thread 8 - Page 78 - IMVU is getting information regarding tax withholding notifications
Thread 8 - Page 78 - IMVU will be filing an appropriate form with the IRS as well as sending it to users on an annual basis what amounts were earned and withheld
Thread 8 - Page 79 - Varsha is not a ROBOT
Thread 8 - Page 82 - General Updates
Thread 8 - staff reply about ZCDs
Thread 8 - Page 92 - How to update your information, and when creators were notified
Thread 8 - Page 92 - Earliest you can cash out is April 22nd
Thread 8 - Page 94 - Updates to Verification timing
Thread 8 - Page 94 - How to check your verification status
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PostPosted: Tue Apr 14, 2015 5:28 am    Post subject: Reply with quote

*mod hat off*

My foray in to the Customer Service VIP help chat:

Well, just went to check the status of my creator verification. The chat staff could not tell me when my verification request, filed the first day, would be completed, because 'selected staff' are handling that.

They could also not tell me why some users that have used the new system have already been verified, while mine is still waiting.

(my catty isn't all that large, under 50 items, so that part shouldn't be holding things up).

I was told they received many requests, they are doing their best, and just to wait for an email that I have been verified - but no indication of when that might be.
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PostPosted: Tue Apr 14, 2015 5:30 am    Post subject: Reply with quote

*mod hat off*

From the last thread....

TinaGemini wrote:
I continually hear "they are listening" I've not seen one response from anyone in staff state they are even considering any of the compromises posted before. We heard one thing many threads ago stating they are working on something for the artists but its more like a kiss from a fart to me at this point, a whole lot a wind with a giant stink around it. JMO though.


Maybe they are, maybe they aren't. I suspect, from all I've read about the reasons for this change - that having resellers in any form or fashion is a non-starter. IMVU cannot have control over credits, if they have external parties managing them. Just one example of something they wouldn't comment on, because, to them - they have done so already.
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PostPosted: Tue Apr 14, 2015 5:31 am    Post subject: Reply with quote

Look people. Imvu IS listening...In one ear and out the other. Just waiting on everyone to "drop it". Laughing
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PostPosted: Tue Apr 14, 2015 5:32 am    Post subject: Reply with quote

badboy wrote:
*mod hat off*

From the last thread....

TinaGemini wrote:
I continually hear "they are listening" I've not seen one response from anyone in staff state they are even considering any of the compromises posted before. We heard one thing many threads ago stating they are working on something for the artists but its more like a kiss from a fart to me at this point, a whole lot a wind with a giant stink around it. JMO though.


Maybe they are, maybe they aren't. I suspect, from all I've read about the reasons for this change - that having resellers in any form or fashion is a non-starter. IMVU cannot have control over credits, if they have external parties managing them. Just one example of something they wouldn't comment on, because, to them - they have done so already.


This was proven to be false Yesterday, mid way of Thread 7, though the links and screens shots were removed. It is very much possible for them to work along side Resellers and still have control.
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PostPosted: Tue Apr 14, 2015 5:36 am    Post subject: Reply with quote

*mod hat off*

Keldrayk wrote:

This was proven to be false Yesterday, mid way of Thread 7, though the links and screens shots were removed. It is very much possible for them to work along side Resellers and still have control.


In my opinion, no suggestion has been forwarded that would allow for resellers and keep control of credits. Once you put any credit amount outside of IMVU's complete dominion - you lose control. You cannot verify the source. it's just that simple.

If there was a way, like with real money, to serialize each credit (much like each bill has a specific number on it), then you might be able to - but that would take a lot more effort than it would be worth.
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PostPosted: Tue Apr 14, 2015 5:37 am    Post subject: Reply with quote

badboy wrote:
*mod hat off*

From the last thread....

TinaGemini wrote:
I continually hear "they are listening" I've not seen one response from anyone in staff state they are even considering any of the compromises posted before. We heard one thing many threads ago stating they are working on something for the artists but its more like a kiss from a fart to me at this point, a whole lot a wind with a giant stink around it. JMO though.


Maybe they are, maybe they aren't. I suspect, from all I've read about the reasons for this change - that having resellers in any form or fashion is a non-starter. IMVU cannot have control over credits, if they have external parties managing them. Just one example of something they wouldn't comment on, because, to them - they have done so already.


Badboy I understand that (in other news why do I feel like I have to scold you each time just by your sn), the problem is other compromises had been posted not only concerning resellers, questions also concerning security have been posted, compromises concerning lowering credits for the main reason many went to resellers was the normal discount 50% off, with those being poised as well as the security questions and as well as the artists insterest as well as those whom are in countries that do not allow paypal but had other means of cashing out for payments (just because paypal was majorly used doesn't mean it was the only viable solution that was used for payment. Simple put I would rather hear "I have no idea if they will use these suggestions or not or how they will work them in but I'll pass them along." Instead of having questions poised skipped over, compromises ignored entirely.

The simple question is why should I or anyone else trust IMVU with sensitive information or even our cash if we can't even get a simple answer, thats all I'm saying. I find that utterly disrespectful. Again though JMO.
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PostPosted: Tue Apr 14, 2015 5:39 am    Post subject: Reply with quote

Question?

One account gets verified right away with the information provided, the other account comes back saying the information is incomplete. Do we just keep trying again? I can see the right information just sitting there.
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PostPosted: Tue Apr 14, 2015 5:40 am    Post subject: Reply with quote

TommyD wrote:
Question?

One account gets verified right away with the information provided, the other account comes back saying the information is incomplete. Do we just keep trying again? I can see the right information just sitting there.


It's a "glitch".
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PostPosted: Tue Apr 14, 2015 5:41 am    Post subject: Reply with quote

Tina: "(in other news why do I feel like I have to scold you each time just by your sn)"


I am so glad to see I was not the only one. LOL Razz Twisted Evil
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PostPosted: Tue Apr 14, 2015 5:42 am    Post subject: Reply with quote

TommyD wrote:
Question?

One account gets verified right away with the information provided, the other account comes back saying the information is incomplete. Do we just keep trying again? I can see the right information just sitting there.



Do they tell you what is missing? (From my past experiences with IMVU, I'm guessing they don't).
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PostPosted: Tue Apr 14, 2015 5:43 am    Post subject: Reply with quote

No, they do not say lol
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PostPosted: Tue Apr 14, 2015 5:44 am    Post subject: Reply with quote

*mod hat off*

TinaGemini wrote:


Badboy I understand that (in other news why do I feel like I have to scold you each time just by your sn), the problem is other compromises had been posted not only concerning resellers, questions also concerning security have been posted, compromises concerning lowering credits for the main reason many went to resellers was the normal discount 50% off, with those being poised as well as the security questions and as well as the artists insterest as well as those whom are in countries that do not allow paypal but had other means of cashing out for payments (just because paypal was majorly used doesn't mean it was the only viable solution that was used for payment. Simple put I would rather hear "I have no idea if they will use these suggestions or not or how they will work them in but I'll pass them along." Instead of having questions poised skipped over, compromises ignored entirely.

The simple question is why should I or anyone else trust IMVU with sensitive information or even our cash if we can't even get a simple answer, thats all I'm saying. I find that utterly disrespectful. Again though JMO.


Wanting to scold me is common, but I am, as well a Geminii, and you know how we are. Laughing

I think you're not being told about 'passing things along' simply because you don't understand that Varsha reads every last bit of every one of these threads. So, nothing needs to be 'passed along' because she is aware of everything (and the mods ensure that she's aware of anything she might have missed).

I know that IMVU staff is meeting together, sharing information, multiple times a day on this. I realize that most users don't have the access to staff that the moderators do, so they don't see what I do, and that is that Staff is very engaged, and is aware of everything in these (and other) forum threads.
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PostPosted: Tue Apr 14, 2015 5:46 am    Post subject: Reply with quote

badboy wrote:
*mod hat off*

TinaGemini wrote:


Badboy I understand that (in other news why do I feel like I have to scold you each time just by your sn), the problem is other compromises had been posted not only concerning resellers, questions also concerning security have been posted, compromises concerning lowering credits for the main reason many went to resellers was the normal discount 50% off, with those being poised as well as the security questions and as well as the artists insterest as well as those whom are in countries that do not allow paypal but had other means of cashing out for payments (just because paypal was majorly used doesn't mean it was the only viable solution that was used for payment. Simple put I would rather hear "I have no idea if they will use these suggestions or not or how they will work them in but I'll pass them along." Instead of having questions poised skipped over, compromises ignored entirely.

The simple question is why should I or anyone else trust IMVU with sensitive information or even our cash if we can't even get a simple answer, thats all I'm saying. I find that utterly disrespectful. Again though JMO.


Wanting to scold me is common, but I am, as well a Geminii, and you know how we are. Laughing

I think you're not being told about 'passing things along' simply because you don't understand that Varsha reads every last bit of every one of these threads. So, nothing needs to be 'passed along' because she is aware of everything (and the mods ensure that she's aware of anything she might have missed).

I know that IMVU staff is meeting together, sharing information, multiple times a day on this. I realize that most users don't have the access to staff that the moderators do, so they don't see what I do, and that is that Staff is very engaged, and is aware of everything in these (and other) forum threads.


IMVU staff is meeting together, sharing information on where to take their next all expense paid vacations?
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PostPosted: Tue Apr 14, 2015 5:47 am    Post subject: Reply with quote

TommyD wrote:
No, they do not say lol


I'd verify what was submitted, and submit it again, I guess. I know that CS won't be able to help you.
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