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CEO Post: Why is IMVU Changing Creator Payouts?

 
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PostPosted: Thu Apr 09, 2015 2:44 pm    Post subject: CEO Post: Why is IMVU Changing Creator Payouts? Reply with quote

I’ve been reading the community feedback regarding the changes we had to make to the Reseller program. I want to address the biggest question now and we will follow-up with additional details in a future post.

Why is IMVU changing Creator payouts when Creators didn’t ask for that?

The Reseller program worked for Resellers, Creators and IMVU. In the ideal world, we would not have needed to change anything. However, there are additional entities that can place requirements on how the company handles aspects of its business and economy, and changes were required. Given the compliance constraints of these entities and the direction things appear to be heading, we worked to find a solution that would keep allowing Creators to receive cash for their creativity. We were unable to find a solution that allowed us to continue to have third parties handle these exchanges. Our Resellers have played an important part of the community. I understand how difficult the change is for them.

We are listening to your feedback and responding as appropriate, and will improve aspects of the program where we don’t have constraints. Immediately we can address concerns around the minimum payment balance, frequency of payments and report formatting. We’re also working on solutions for custom sales, challenges with pre-paid / pended cards and helping facilitate remaining transfers between Creators and Resellers. We will have more details in upcoming forum posts.

I understand changes feel unpleasant, and we’re not enjoying making the changes. We’re trying to focus on making the best outcome possible given our constraints, and its important to us that Creators continue to have the opportunity to be rewarded for their hard work.

Brett G. Durrett
CEO
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