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Discussion # 3: Creators earning money directly from IMVU
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DarlinLila 18+ Age Verified

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PostPosted: Thu Apr 09, 2015 5:10 pm    Post subject: Reply with quote

KimDeLaFere wrote:
DarlinLila wrote:
I'm sorry, I don't find Brett's explanation and 'sad' response very convincing. He basically said the same thing that was already stated, no further explanation.

But the thing that gets me with his post is that the deeply sorry 'feeling' comes off as just good word choices because the actions spoke much more loudly.

They gave very little notice to the resellers before pulling the rug out from under them and laughing. They gave us very little notice that they had done this and were giving us little time to sell any credits we wished to unload. Look at the panic at the reseller doors.

Sure, NOW they're discussing amongst themselves what to do with all the legitimate questions and situations we have presented to them, because it seems they either never think of it themselves, or they think we're really stupid that we won't think of it.

No . . . I think it's more safe words and bullshit.

This should have been handles so much better, and much more professional, which is something said way too often to imvu for their unbelievably poor methods of making and implementing changes.

And I know I'm not the only sick of seeing them say, "You asked for it, and we listened...".


It's another example of them doing something without thinking everything through. And if they did think it through, they didn't expect this kind of backlash.


Kim, you would have thought they would have learned by now. But it's consistent in their records that 'dropping the bomb out of nowhere' is their method of changes.
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PostPosted: Thu Apr 09, 2015 5:10 pm    Post subject: Reply with quote

DarlinLila wrote:
Perhaps we need to ask for better service from imvu's help department with all this crap thrown at us. Compensate us that, please?!

Give us a help desk that actually listens, knows the ToS, will follow the ToS, and stop giving canned answers that have nothing to do with what the help ticket is about. Give us a fully functional CS that can actually work properly.

Do this . . . and you'll some happier customers.


The vip chat is pretty decent....I've only had trouble with 1 guy being a sharp jerk-off. Rolling Eyes
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PostPosted: Thu Apr 09, 2015 5:11 pm    Post subject: Reply with quote

Brett's Statement

It's also linked from the first post on this and all subsequent discussion threads.
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PostPosted: Thu Apr 09, 2015 5:11 pm    Post subject: Reply with quote

EmeraldLagoon wrote:
YMCMB wrote:
EmeraldLagoon wrote:
Okay SL seems worse off that IMVU at this point, according to some of my feedback.
Maybe I just get over my IMVU addiction?

Also, they could not take a 30% tax hold for people in the US. Because some states have different laws about taxes, some have state taxes and some do not.
And IMVU is doing this also because they don't have to pay their portions of the FICA. For taxes if you make so much, you will have to pay basically double the FICA. Why screw people over IMVU? People you will make the money just to turn around and pay it back.


That 30% is for non-us persons who don't provide any information.

~YMCMB


I get that, but I was just saying, they wouldn't be able to do it here in the US anyways. They shouldn't do it for non us citizens either. If we are to be considered self employed, we are responsible to pay our own taxes, and not having the company take them out for us.

I have been filing taxes/working since I was 15. I have also taken an accounting class that helped me open my eyes about taxes. One thing is, if you are self employed, you have to pay your taxes after you file, unless you have enough deductions. So why is IMVU claiming to take a 30% hold on non-us citizens for so called taxes?(That's my take on it.)


That is only for non-us persons who don't claim taxs etc in their own country. So that 30% is a security for IMVU.

~YMCMB
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PostPosted: Thu Apr 09, 2015 5:11 pm    Post subject: Reply with quote

[quote=Brett]Why is IMVU changing Creator payouts when Creators didn’t ask for that?
[/quote]

I thought 500 creators DID suggest this. Which is it, huh?
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PostPosted: Thu Apr 09, 2015 5:11 pm    Post subject: Reply with quote

LOL almost ready for Thread number 4.

I get this sneaking suspicion people aren't happy... I'm not sure where I get that idea from.
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PostPosted: Thu Apr 09, 2015 5:12 pm    Post subject: Reply with quote

Quote-kk4you: Everyone . . . no matter how much you moan and groan, it is what it is. IMVU is not going to change their decision on this matter, just as they did not back down or change their stance when they decided to implement pending of our credits. IMVU is a BUSINESS, and they are doing what is in the best interest of their company. Stay or go, complain, complain, complain . . . it is not going to change what has been initiated. This is not a democratic society and we have no say in how IMVU will be run.

Totally agree with you. And maybe, we should be looking outside the box at what is potentially coming down the road as IMVU stabilizes its currency. Could there be bigger and better avenues where income can be made on the horizon? Is IMVU moving into another realm, the gamer world, i.e. Xbox, Play Station, Wii? Change is always difficult, but change usually brings growth.
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PostPosted: Thu Apr 09, 2015 5:12 pm    Post subject: Reply with quote

Whip wrote:
Also, I don't think the current customer service help program is sufficient for people who are participating in this program. You have the live chat, but that's only for VIPs. Lots of creators are grandfathered into this program, and I think a live customer service via phone would be the best.

People are giving you secure information and if any issues arise, then they are going to want immediate assistance specifically for the problem they are having.





well even though it's for VIP's it still doesn't make any sense using it because the Customer service is extremely poor


Tried to get assistance there and the Rep lacked knowledge as to any of the procedures and basically just threw up snippets of Varsha's posts here in the forum.

She even replied to one of my questions as and I quote "You mean the Tax thingy?"


It was just no help at all.

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PostPosted: Thu Apr 09, 2015 5:12 pm    Post subject: Reply with quote

Hey guys, I know a multi million dollar corporation sounds like a lot, but in retrospect, it's actually not that big. IMVU is a some-what small, private company. They want to grow, and it's fair. That is the point of a corporation. But if they don't make some serious changes to this program their implementing, it's not going to help them at all.

P.S. I still want a share in the company, Brett.
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PostPosted: Thu Apr 09, 2015 5:12 pm    Post subject: Reply with quote

DarlinLila wrote:
Perhaps we need to ask for better service from imvu's help department with all this crap thrown at us. Compensate us that, please?!

Give us a help desk that actually listens, knows the ToS, will follow the ToS, and stop giving canned answers that have nothing to do with what the help ticket is about. Give us a fully functional CS that can actually work properly.

Do this . . . and you'll some happier customers.



No no no, we need to say we DON'T want a help desk that listens, that we DON'T want good customer service!

I think I'm getting it now. IMVU doesn't give us what we want, but loves giving us what we don't want.... Omg I've figured it!!!!!
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PostPosted: Thu Apr 09, 2015 5:12 pm    Post subject: Reply with quote

Cassi wrote:
LOL almost ready for Thread number 4.

I get this sneaking suspicion people aren't happy... I'm not sure where I get that idea from.


Yes indeed wonder where. Laughing Laughing Laughing Laughing
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PostPosted: Thu Apr 09, 2015 5:13 pm    Post subject: Reply with quote

Whip wrote:
Also, I don't think the current customer service help program is sufficient for people who are participating in this program. You have the live chat, but that's only for VIPs. Lots of creators are grandfathered into this program, and I think a live customer service via phone would be the best.

People are giving you secure information and if any issues arise, then they are going to want immediate assistance specifically for the problem they are having.



Plus, after the release of Live Chat the wait time for tickets is now 10 days, not 7. even though somehow in this chaos they found my name change request in 4 days (thanks btw).... but still. And even if you have the staff is everyone trained enough to handle this? Or do the staff just look at something, go "Ok" and then hit a button. Like what is happening to my information once I give it to you?
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PostPosted: Thu Apr 09, 2015 5:13 pm    Post subject: Reply with quote

Myrlena wrote:
DarlinLila wrote:
Perhaps we need to ask for better service from imvu's help department with all this crap thrown at us. Compensate us that, please?!

Give us a help desk that actually listens, knows the ToS, will follow the ToS, and stop giving canned answers that have nothing to do with what the help ticket is about. Give us a fully functional CS that can actually work properly.

Do this . . . and you'll some happier customers.



No no no, we need to say we DON'T want a help desk that listens, that we DON'T want good customer service!

I think I'm getting it now. IMVU doesn't give us what we want, but loves giving us what we don't want.... Omg I've figured it!!!!!


OMG YOU FIGURED IT OUT!! Ok I want this change! Laughing Laughing Rolling Eyes Rolling Eyes
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PostPosted: Thu Apr 09, 2015 5:13 pm    Post subject: Reply with quote

Myrlena wrote:
DarlinLila wrote:
Perhaps we need to ask for better service from imvu's help department with all this crap thrown at us. Compensate us that, please?!

Give us a help desk that actually listens, knows the ToS, will follow the ToS, and stop giving canned answers that have nothing to do with what the help ticket is about. Give us a fully functional CS that can actually work properly.

Do this . . . and you'll some happier customers.



No no no, we need to say we DON'T want a help desk that listens, that we DON'T want good customer service!

I think I'm getting it now. IMVU doesn't give us what we want, but loves giving us what we don't want.... Omg I've figured it!!!!!


So true.
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PostPosted: Thu Apr 09, 2015 5:13 pm    Post subject: Reply with quote

DarlinLila wrote:
KimDeLaFere wrote:
DarlinLila wrote:
I'm sorry, I don't find Brett's explanation and 'sad' response very convincing. He basically said the same thing that was already stated, no further explanation.

But the thing that gets me with his post is that the deeply sorry 'feeling' comes off as just good word choices because the actions spoke much more loudly.

They gave very little notice to the resellers before pulling the rug out from under them and laughing. They gave us very little notice that they had done this and were giving us little time to sell any credits we wished to unload. Look at the panic at the reseller doors.

Sure, NOW they're discussing amongst themselves what to do with all the legitimate questions and situations we have presented to them, because it seems they either never think of it themselves, or they think we're really stupid that we won't think of it.

No . . . I think it's more safe words and bullshit.

This should have been handles so much better, and much more professional, which is something said way too often to imvu for their unbelievably poor methods of making and implementing changes.

And I know I'm not the only sick of seeing them say, "You asked for it, and we listened...".


It's another example of them doing something without thinking everything through. And if they did think it through, they didn't expect this kind of backlash.


Kim, you would have thought they would have learned by now. But it's consistent in their records that 'dropping the bomb out of nowhere' is their method of changes.


Absolutely...and when they get backlash like this it scares the heck out of them but it doesn't change things usually. In this case, they're playing the "tax card".
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