The new home for the IMVU Community is help.imvu.com. For more information, check out this article.

Official "Help, I've been hacked/Lost my account"
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Viselc

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Joined: 28 Apr 2010
Posts: 3406
Location: Philippines

PostPosted: Sun Jan 19, 2014 7:17 am    Post subject: Official "Help, I've been hacked/Lost my account" Reply with quote

Post here if you have questions about your lost account or if you think you have been hacked.

REMINDERS!!!!

*** Before anything else please read: TOS (Terms Of Services): http://www.imvu.com/catalog/web_info.php?section=Info&topic=terms_of_service

*** Also please read this as well: Web Content Policy: http://www.imvu.com/catalog/web_info.php?section=Info&topic=mature_content_policy

They are quite vital so please make sure to understand them by heart and abide them.

Also,

General Reminder:

Take note, your posts have to be something that adds to the discussion or related to the topic and not redundant. Each posts looks better if its unique.

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Last edited by Viselc on Sun Jan 19, 2014 7:26 am; edited 1 time in total
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Viselc

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Joined: 28 Apr 2010
Posts: 3406
Location: Philippines

PostPosted: Sun Jan 19, 2014 7:23 am    Post subject: Reply with quote

If you feel like you have been hacked, please read this easy to use guide on how to get it back

Link to What can I do when my account is hacked/scammed?

Want to know how to file a help ticket? Please read this easy to use guide on how to create one

Link to GUIDE: The Help Center and the ticket filing system.
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iiMrsBambii_111228490_ret

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Joined: 07 Mar 2013
Posts: 10
Location: Barbados

PostPosted: Thu Jan 23, 2014 3:24 am    Post subject: Reply with quote

this so sad to me Sad nd the days are raising up not going down

Last edited by iiMrsBambii_111228490_ret on Thu Jan 23, 2014 3:25 am; edited 1 time in total
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iiMrsBambii_111228490_ret

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Joined: 07 Mar 2013
Posts: 10
Location: Barbados

PostPosted: Thu Jan 23, 2014 3:24 am    Post subject: Reply with quote

Hey every body my name is diamond my imvu account (Emilyypopgirl) was disabled for 163 more days i haven't had no problems or nothing ... well i didn't receive a message to my email about disabled or nothing this shocked me after i got my name change i was going to get guest removal and this came my way .... i wanted to ask if when disabled and a few numbers are behind your avatar name and you r disabled for a long time would you get your account back because im so scared of my account being held away from i miss going on it can yall help me out please ?
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Viselc

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Joined: 28 Apr 2010
Posts: 3406
Location: Philippines

PostPosted: Thu Jan 23, 2014 9:50 am    Post subject: Reply with quote

Please read theTo get your account back, you need to file a help ticket and then prove to IMVU that you owned the account and defend your case.

http://www.imvu.com/catalog/modules.php?op=modload&name=phpbb2&file=viewtopic.php&t=456850
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iiMrsBambii_111228490_ret

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Joined: 07 Mar 2013
Posts: 10
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PostPosted: Thu Jan 23, 2014 4:11 pm    Post subject: Reply with quote

WOULD I BE OFFERED BACK MY ACCOUNT
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Viselc

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Location: Philippines

PostPosted: Thu Jan 23, 2014 4:13 pm    Post subject: Reply with quote

that would be up to CS. you have to talk with them
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iiMrsBambii_111228490_ret

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Joined: 07 Mar 2013
Posts: 10
Location: Barbados

PostPosted: Thu Jan 23, 2014 4:15 pm    Post subject: Reply with quote

OK I NEED HELP WITH THE LINKS BECAUSE THIS THE 1ST TIME THIS IS HAPPENING TO ME ND IDK WAT TO DO
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Viselc

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PostPosted: Thu Jan 23, 2014 4:16 pm    Post subject: Reply with quote

Please click the link I posted earlier. It shows how to file a ticket
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iiMrsBambii_111228490_ret

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PostPosted: Thu Jan 23, 2014 4:16 pm    Post subject: Reply with quote

TY SIR
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Azula

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Joined: 23 Jan 2009
Posts: 1107
Location: USA

PostPosted: Tue Jan 28, 2014 4:23 pm    Post subject: Reply with quote

So I made an account some years before the creation of this one.
And that was a very long time ago.

When I try to get my account back from help ticket, they give me 5 questions

1. Your real name you signed up with
2. Account email address
3. City and state during account creation
4. date of birth
5. credit card stuff

I only got 1 or 2 things correct
everything else I answered didn't match records

-

I'm curious to know how a city and state could possibly be wrong?
Being from years ago, surely there must be a database error. Otherwise, how does it work?

I got the date of birth right at least, (lucky for me, some other accounts I don't even know the birth date anymore), but unfortunately that isn't enough

Those questions are too specific; I can't remember ANYTHING EXACT D: . Is there another way?
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KillerKapricia_retired_12

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Joined: 29 Jan 2014
Posts: 2
Location: USA - MI

PostPosted: Wed Jan 29, 2014 5:09 pm    Post subject: Reply with quote

Hello I hadn't accessed my main account in a long time and just found out it got hacked and disabled.
I already sent a ticket but haven't received a reply yet.

I was wondering since my main account was a creator account if all the items I had made would be permanently gone or will they return if I get my account back?
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AlbaX VIP Club Member 18+ Age Verified

AlbaX <a href='/vip_club/'><img src='/catalog/web_images/vip_35x18.gif' width='35' height='18' alt='VIP Club Member' /></a><!-- VIP Club Member Icon --> <a href='/age_verify/index/'><img src='/common/img/icons/age_verified_35x18.gif' width='35' height='18' alt='18+ Age Verified'/></a> 's page


Joined: 28 Feb 2012
Posts: 10746
Location: Netherlands Antilles

PostPosted: Wed Jan 29, 2014 5:53 pm    Post subject: Reply with quote

Guest_KillerKapricia wrote:
Hello I hadn't accessed my main account in a long time and just found out it got hacked and disabled.
I already sent a ticket but haven't received a reply yet.

I was wondering since my main account was a creator account if all the items I had made would be permanently gone or will they return if I get my account back?


They'll be back on your catalog after your account has been enabled, although they might appear slowly, not all items at one time.
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Farewell forums

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KillerKapricia_retired_12

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Joined: 29 Jan 2014
Posts: 2
Location: USA - MI

PostPosted: Wed Jan 29, 2014 6:07 pm    Post subject: Reply with quote

AlbaX wrote:

They'll be back on your catalog after your account has been enabled, although they might appear slowly, not all items at one time.


Thanks for the fast reply.

I really hope I can get my account back.
I wanted to start creating stuff again.
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Lum

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Joined: 18 Nov 2005
Posts: 66
Location: USA - MI

PostPosted: Sat Feb 01, 2014 7:18 pm    Post subject: Reply with quote

Hey its me (KillerKapricia) I got my account back. Very Happy
I think I found out who my hacker was and reported that too.
Now I can get back to making stuff again.
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