The new home for the IMVU Community is help.imvu.com. For more information, check out this article.

Introducing completely redesigned IMVU Help Center
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Machine 18+ Age Verified

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PostPosted: Thu Nov 28, 2013 1:51 am    Post subject: Reply with quote

I like how IMVU has set it up though, but I will miss the old ways lol
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Chen 18+ Age Verified

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PostPosted: Thu Nov 28, 2013 2:46 am    Post subject: Reply with quote

the new look and design to it is nice, tho now tickets takes much longer to reply, i still wait from begining of november the 4th or something like that to respond in there and its now the 28th of november... so as much as u try improve things, what matter most is not the way it look but the actual help. before i used to get far more fast responds
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PostPosted: Sat Nov 30, 2013 1:57 pm    Post subject: Re: Introducing completely redesigned IMVU Help Center Reply with quote

Varsha wrote:
We are excited to announce a major update to our Help Center. The redesigned page will be made available to all IMVU customers starting this evening (Tuesday, October 22nd). Everyone will see it by tomorrow.


Here is how we have improved the way you can get help when you need it:

Improved look and feel - The Help Center page now has a completely new look with icons to identify important sections.



Better organization of help articles - We have organized our Knowledge Base articles into separate categories so you can find what you are looking for easily. Categories such as Creator, Frequently Asked Questions, Getting Started, etc are now available.

Our own IMVU Customer Support “Green” bar - Check this space for important announcements or notifications of any ongoing issues that we are aware of and are working on.

New Highest Rated and Featured Articles sections on the front page - These will let you access the articles that our users find most useful.

New and Improved search - We have made significant improvements to the way searching works in the Knowledge Base so that you can find the most relevant article matching the word/phrase you enter.

Request Support is now Get Support - We are especially excited about the changes we have made in this area. Now, when you start entering a few words into the Subject field of your help ticket, we will automatically suggest some Knowledge Base articles that might answer your question right there and then. If that is not what you are looking for then proceed to submit a help ticket.



Remember, you can always reach the Help Center by clicking Help at the top of the website or our 3D Chat client. You can also get to the Help Center directly by going to http://www.imvu.com/help.

We hope you find the new Help Center useful. We look forward to hearing from you!
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VendiciouS 18+ Age Verified

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PostPosted: Sat Nov 30, 2013 11:30 pm    Post subject: Reply with quote

the look is nice. i wish it meant the help was better
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Cherubwings 18+ Age Verified
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PostPosted: Sun Dec 01, 2013 10:14 pm    Post subject: Reply with quote

I think it looks great and much easier Smile
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