The new home for the IMVU Community is help.imvu.com. For more information, check out this article.

Introducing: New and Improved Messages!
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Varsha 18+ Age Verified

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PostPosted: Thu Sep 19, 2013 8:30 am    Post subject: Introducing: New and Improved Messages! Reply with quote

09/23/2013: UPDATE FROM BRETT, IMVU's CEO

09/24/2013: Delete function added to new Messages system.

09/25/2013: Toggle function added so that you can switch between new and old messages experience.

10/2/2013: Deleting an entire conversation now available.

12/9/2013: The new Messages experience is available to 100% of our customers.


We are excited to announce the new and improved messaging system for you to connect with each other on IMVU. You can find the changed feature on the website here.

Our community has been asking for changes to the way messaging works - you wanted to see what you have sent, you wanted to easily see which messages were new, and you wanted to be able to send a message to multiple people simultaneously.

We listened and have incorporated these and many other cool features into the improved experience. The Messages option has now been added under the Community menu in the website navigation bar.

The new feature is being rolled out slowly to all our customers over the next few days so if you are not seeing it yet, don't worry. You will soon. Also if you access IMVU using IE8 as your browser then you will not see the new feature quite yet. We are working to make the feature compatible with IE8 soon!

Important: The new Messages are only available for your Inbox on the website while your Inbox remains unchanged in our 3D Chat client. We will be changing that experience at a later date.

Also the improved experience as detailed below applies to messages sent or received after the feature launch. Older messages will continue to be available in your client Inbox - if you have not deleted them. Messages that you have received in the previous week or so will also be in your new Inbox- but not those that you have sent


The Messages tab has a brand new look and feel - a preview panel on the left and a detailed view panel on the right. You can click on the "New Message" link on the right side to initiate a message. You can click on a message seen in the preview panel to read it in its entirety in the detailed view panel and respond.

Of course, you can simply archive a message that you no longer want in your Inbox. It is not deleted but archived and you can move it back to the inbox if you choose to do so. No more accidental deletion of messages.

Some highlights of the new Messages:

1) See what you sent!

Going forward, you will keep the entire back-and-forth conversation with the person you are messaging in the same thread. Yes, you can now see what you have sent and know what a person is responding to.

2) Send a message to up to 20 people

Going forward, you can include up to 20 people as recipients of a message. This will help you to reach out to many friends in one message. All responses within such a group message will be seen by everyone in that recipient list. If you archive such a conversation then you will not see any messages or responses in that thread back in your Inbox.

Please note that email notifications will not be sent for messages sent in a group message. Also you will not see these yet in the client Inbox. You will only access group messages in the new inbox on the website.

3) See what is new

Any new message that you have not yet read can now be easily spotted with the orange arrow displayed in the preview panel next to that message. Never miss a dear friend's message as you will easily know which message is new and needs your attention.

Things to note

1) Gifting:

You can include a gift from you own Gift List or the recipient's Wishlist as before when sending a message to a single individual or responding to their message. Gift wrap option is not yet available in the new system. Also the actual gift with any additional text you add to in the gifting dialog box will be sent separately from the message you are responding to or sending.

If you are sending a gift to all recipients in a group message then you will not be able to access each recipient's wishlist. You will need to have that product previously added to your own Gift List.

2) Safety:

You can flag a individual message or block the user who has sent you a message from the detailed view panel.

IMVUInc and any other staff messages will continue to have the official watermark.

You will be able to click on the thumbnail image for a user from a received message and view their profile card.

We hope you enjoy this feature as much as we do! It has been under development for the last few weeks and has been tested it with a small group of customers so that we could gather early feedback and incorporate some of the suggestions into the project. Our entire team has been proudly using it internally as well.


Last edited by Varsha 18+ Age Verified on Tue Dec 17, 2013 5:33 am; edited 10 times in total
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Varsha 18+ Age Verified

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PostPosted: Thu Sep 19, 2013 12:29 pm    Post subject: Reply with quote

FAQs: UPDATED AS OF 10/03/2013

I will adding questions and their answers here as they come up.

1) Where do I find the improved Messages feature?

New Messages feature is here.

You can access it from a newly added Messages menu option under Community in the navigation menu as well.



2) Why am I not seeing the new Messages feature?

We are rolling the changed experience out to customers slowly over the period of next few days. So if you are not seeing it yet, there is no need to worry. You will get it soon.

UPDATE: About 10% of our customers do not yet have the new Messages experience as the testing continues on all changes we are making to the feature.

3) Why is my client Inbox looking the same?

There are no changes made to the client Inbox at this time. The new Messages feature is only available on your account pages here.

4) How do I know what is a newly received message?

A new message will have a orange triangle next to it in the Preview panel.



5) Where are the safety features?

You can block the sender of a message or flag a message in the detailed view panel by clicking the options on the "gear" icon:



6) How do I delete a message?

You can archive any message you have received by clicking on the "x" in the preview panel.



Or by using the archive menu option in the detailed view panel.



You can delete any message by opening up the message in the detailed view panel and deleting it individually. You can do this from your Inbox or the Archived Messages.



7) Can a group owner now send a message to all the group members simultaneously?

No. This feature is not connected to IMVU's Groups. The new Messages feature simply allows for a user-to-user message to include up to 20 recipients.

8 ) What about my old messages?

Content of messages sent prior to today is not available in your new website inbox. Seeing what you have sent only applies to messages sent going forward.

Any previously received messages that you have kept in your Inbox will still be there in your Client Inbox. Only last 1-2 weeks worth of received messages will be available in your new Messages feature on the website. These will include messages that you may have deleted.

The old saved messages will always stay available to you in the future as well as this project gets worked on.

9) Can I opt out of the Messages feature?

Yes. A new "toggle" button has been added to the New Messages feature.
Clicking on "Return to classic inbox" will allow you to use the old Messaging system


10) How do I delete an entire conversation?

You can delete an entire conversation by opening it in the detailed view panel on the right and choosing the "Delete Conversation" option from the upper right corner settings (gear) button.

11) How do I leave a group conversation?

Simply go to delete that conversation and then choose the option of "not receiving any future messages from any of the users in that group message".


Last edited by Varsha 18+ Age Verified on Thu Oct 03, 2013 2:26 pm; edited 15 times in total
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PostPosted: Thu Sep 19, 2013 12:33 pm    Post subject: Reply with quote

YAY!!!!!!!! Very Happy

Thank you so much!
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PostPosted: Thu Sep 19, 2013 12:33 pm    Post subject: Reply with quote

Fancy idea, finally!
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LadyKatherineBurton

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PostPosted: Thu Sep 19, 2013 12:33 pm    Post subject: Reply with quote

Varsha wrote:
FAQs:

I will adding questions and their answers here as they come up.


This has to be one of the best feature on messages to come out yet, I am so impressed.

I have really noticed in the past 12 months that IMVU is really listen to the users.

Thank you so very much.
Lady Kate
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CelticFairy 18+ Age Verified

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PostPosted: Thu Sep 19, 2013 12:36 pm    Post subject: Reply with quote

really couldn't care less about these so called improvements. WHEN are they going to fix the problems currently with 493.0???? And please don't tell me I need to post in that thread because I have - SEVERAL TIMES and gotten ZERO RESPONSE!
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PostPosted: Thu Sep 19, 2013 12:36 pm    Post subject: Reply with quote

*excitedly jumps around*

Is there an ETA on when this will be incorporated into the Inbox in the client, or if there are any plans to do so?

Either way, I love it (even though I can't see it yet lol, but when I can, I'm sure I'll love it))!
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PostPosted: Thu Sep 19, 2013 12:38 pm    Post subject: Reply with quote

Will there be a way to opt out of this it's really useless to me on many different levels, especially the message up to 20 people as since all these changes keep happening out of the 70 people i still have left on my friends list it's a lucky night if there's 12 on much less less 20.

I never use the message feature except to send the occasional gift now and then.

So i would really like a way to be able to opt out.
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Lushy 18+ Age Verified

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PostPosted: Thu Sep 19, 2013 12:38 pm    Post subject: Reply with quote

Yess finally! so excited!
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PostPosted: Thu Sep 19, 2013 12:44 pm    Post subject: Reply with quote

Beautiful...but uhmmm doesn't appear to be available in Google Chrome Shocked
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Varsha 18+ Age Verified

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PostPosted: Thu Sep 19, 2013 12:47 pm    Post subject: Reply with quote

MrsAceUnoDpd wrote:
Beautiful...but uhmmm doesn't appear to be available in Google Chrome Shocked


Please note that this is being rolled out slowly and everyone does not have it yet. You will soon.
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PostPosted: Thu Sep 19, 2013 12:50 pm    Post subject: Reply with quote

Now all we need is for the "buddies only" setting to vanish from messages. This "feature" really is a detriment to people here who are trying to conduct business and you wouldn't see this on any other merchant site. Please please please remove this crap!
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PostPosted: Thu Sep 19, 2013 12:52 pm    Post subject: Reply with quote

Ohhhh lovely change. ;o

I like the idea can't wait to have it. <:
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PostPosted: Thu Sep 19, 2013 12:53 pm    Post subject: Re: Introducing: New and Improved Messages! Reply with quote

Yay! me parece excelente
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PostPosted: Thu Sep 19, 2013 12:54 pm    Post subject: Reply with quote

Thank you so much!
Laughing
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