The new home for the IMVU Community is help.imvu.com. For more information, check out this article.

New Process for Access Pass Purchase
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CurlyHornedFello 18+ Age Verified

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Joined: 12 Dec 2008
Posts: 1
Location: USA - IL

PostPosted: Sat Apr 13, 2013 7:22 pm    Post subject: Re: New Process for Access Pass Purchase Reply with quote

So I got access pass but totally screwed up putting information and now its just sais access pass not verified and a huge x and sais customer service. But when I go to customer service It doesn't help
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Apherblue 18+ Age Verified

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Joined: 16 Nov 2010
Posts: 303
Location: Thailand

PostPosted: Sun Apr 14, 2013 2:26 am    Post subject: Reply with quote

Guest_Leila0422 wrote:
what to do when he writes? "Sorry, your age could not be verified with the information provided."



go help center , scan and send your id-card and data about you (name / age / birth date) , and wait , good luck Wink
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OlgaRegent 18+ Age Verified

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Joined: 22 Mar 2013
Posts: 237
Location: USA - IL

PostPosted: Sun Apr 14, 2013 5:55 pm    Post subject: Reply with quote

I understand the change of being age verified to get AP if under age minor want to get AP they have a lot harder process to go through in order to get it and that is the important thing, but what I dont understand is why you can only get AP once you verify your age by 20,000 credits? Why not have various ways or the option to pay for AP with credit card or 20,000 credits I dont understand what that have to do with security of minors or getting age verified. Would be nice to get clarity on this.
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FULIHU_112716672_retired_

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Joined: 03 Apr 2013
Posts: 8
Location: Indonesia

PostPosted: Sun Apr 14, 2013 9:07 pm    Post subject: Reply with quote

OlgaRegent wrote:
I understand the change of being age verified to get AP if under age minor want to get AP they have a lot harder process to go through in order to get it and that is the important thing, but what I dont understand is why you can only get AP once you verify your age by 20,000 credits? Why not have various ways or the option to pay for AP with credit card or 20,000 credits I dont understand what that have to do with security of minors or getting age verified. Would be nice to get clarity on this.

IMHO.. coz the only payment processor accept adult stuff only CC..
u cant buy adult stuff using paypal.. sms .. etc.
so imvu has no choice..
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OlgaRegent 18+ Age Verified

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Joined: 22 Mar 2013
Posts: 237
Location: USA - IL

PostPosted: Sun Apr 14, 2013 9:44 pm    Post subject: Reply with quote

Guest_FULIHU wrote:
OlgaRegent wrote:
I understand the change of being age verified to get AP if under age minor want to get AP they have a lot harder process to go through in order to get it and that is the important thing, but what I dont understand is why you can only get AP once you verify your age by 20,000 credits? Why not have various ways or the option to pay for AP with credit card or 20,000 credits I dont understand what that have to do with security of minors or getting age verified. Would be nice to get clarity on this.

IMHO.. coz the only payment processor accept adult stuff only CC..
u cant buy adult stuff using paypal.. sms .. etc.
so imvu has no choice..



Believe you miss my question, a person was able to buy AP using credit card, since the age verification became in effect now a person can only buy AP with 20,000 credits, although I agree with the age verification token before a person buy an AP, I dont understand why is it that a person can only buy an AP with 20,000 credits and not with 20dollars ..the age verification is the most important part to me..and not how you purchase the AP. How does one affect the other?
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FULIHU_112716672_retired_

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Joined: 03 Apr 2013
Posts: 8
Location: Indonesia

PostPosted: Sun Apr 14, 2013 9:58 pm    Post subject: Reply with quote

OlgaRegent wrote:
Guest_FULIHU wrote:
OlgaRegent wrote:
I understand the change of being age verified to get AP if under age minor want to get AP they have a lot harder process to go through in order to get it and that is the important thing, but what I dont understand is why you can only get AP once you verify your age by 20,000 credits? Why not have various ways or the option to pay for AP with credit card or 20,000 credits I dont understand what that have to do with security of minors or getting age verified. Would be nice to get clarity on this.

IMHO.. coz the only payment processor accept adult stuff only CC..
u cant buy adult stuff using paypal.. sms .. etc.
so imvu has no choice..



Believe you miss my question, a person was able to buy AP using credit card, since the age verification became in effect now a person can only buy AP with 20,000 credits, although I agree with the age verification token before a person buy an AP, I dont understand why is it that a person can only buy an AP with 20,000 credits and not with 20dollars ..the age verification is the most important part to me..and not how you purchase the AP. How does one affect the other?

well maybe the point is.. why should ppl can buy only using CC?...
not any adult have a CC.. so imvu now make it easier .. u can buy using credits where cr it self u can buy using various payment... so i dont see any urgency to add more payment option..
20k is only $10 if u buy from reseller.. why should ppl buy higher.
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Technoreality VIP Club Member 18+ Age Verified

Technoreality <a href='/vip_club/'><img src='/catalog/web_images/vip_35x18.gif' width='35' height='18' alt='VIP Club Member' /></a><!-- VIP Club Member Icon --> <a href='/age_verify/index/'><img src='/common/img/icons/age_verified_35x18.gif' width='35' height='18' alt='18+ Age Verified'/></a> 's page


Joined: 20 May 2008
Posts: 813
Location: USA - MN

PostPosted: Tue Apr 16, 2013 3:51 am    Post subject: Reply with quote

Let me see if I'm getting this right. You're saying that you don't get why people pay with credit cards anymore. From what I gather, people were having issues with credit cards as already stated. The fact is that 20 "dollars" is equal to "20K in credits" according to IMVU's eyes. 20K = $20. So, in essence, the price hasn't changed. I'll refer to my post on page 44 on the pricing though. The fact is, its easier for adults to get it, however its also easier for children who are really determined.

If you ask me, I think 20K, $20, and perhaps a pay by phone option would be best suited. That way there are options and people can get it however they so choose.
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CandiAluriaNight VIP Club Member 18+ Age Verified

CandiAluriaNight <a href='/vip_club/'><img src='/catalog/web_images/vip_35x18.gif' width='35' height='18' alt='VIP Club Member' /></a><!-- VIP Club Member Icon --> <a href='/age_verify/index/'><img src='/common/img/icons/age_verified_35x18.gif' width='35' height='18' alt='18+ Age Verified'/></a> 's page


Joined: 01 Dec 2007
Posts: 99
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PostPosted: Tue Apr 16, 2013 8:40 am    Post subject: Reply with quote

i like this change it kinda prevents some underage users from grabbing ap
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Guest_roanorte 18+ Age Verified

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Joined: 16 Mar 2013
Posts: 4
Location: El Salvador

PostPosted: Tue Apr 16, 2013 8:49 pm    Post subject: Reply with quote

Hi, I need some help.

I want to verify mi age, but I don´t live in the US. I've already paid the $5 for the token. I have my country's ID and driver's license, but no passport. What should I do?

PD: English isn't my native language, so sorry if you find mistakes in this message.
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Zakura

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Joined: 05 Mar 2010
Posts: 16
Location: Antarctica

PostPosted: Tue Apr 16, 2013 11:53 pm    Post subject: Age Verification.. Reply with quote

Here's a question... What if you don't exactly have an ID or a Driver's License, but you have a Birth Certificate? My mom hasn't been able to find the time to go get my Social Security card yet nor my State ID, and I don't even have a Permit due to Mom not really finding time to teach me and such, let alone looking up online for free online driving courses...

I hope I can at least use my Birth Certificate. I can take a picture of it, if you'd like, and send it in to get my Age Verified. I have a token, too... Just not the ID or License.
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Mommajack 18+ Age Verified

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Joined: 20 Jan 2006
Posts: 30987
Location: USA - TX

PostPosted: Wed Apr 17, 2013 6:41 am    Post subject: Reply with quote

You can file a help ticket to ask what other ID they will take.
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VVE04 18+ Age Verified

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Joined: 05 Feb 2011
Posts: 2
Location: Taiwan

PostPosted: Sat Apr 20, 2013 12:42 pm    Post subject: HELP ME GET AP!~ Reply with quote

im from taiwan im 23years old and i put my Passport number in the form(confirm the age) but you said "Sorry, your age could not be verified with the information provided." so how can i buy ap? can you tell me please im very urgent!!! Thanks!!
P.S please reply me faster
MY IMVU ID IS Qassl!!
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BLOCK 18+ Age Verified

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Joined: 28 Dec 2007
Posts: 68
Location: Australia

PostPosted: Sat Apr 20, 2013 12:45 pm    Post subject: Reply with quote

i have been with imvu for over 6 years and ive noticed im just wasting my money on this site

one of the things ive always noticed is that imvu has very poor customer service just recently after having the name "you" as my avatar name they decided to randomly change it without my consent i posted a help ticket and the replys were that they can no longer use my name as a avatar name but they can have names like 4u aa 33 and so on

so why is it imvu can do this stuff to there customers and not get punished for it

ive spent over 3000$ on imvu since i have been on it and i am starting to feel like my time and money has been wasted now my imvu name is changed to this ugly you_old1 i would advise everyone just to save your money from this aweful site because imvu will come and sting you eventually like they did to me i spent 100k on this name and i have never gotten a credit back from them stealing my name it would be just a good idea to keep your money in your pocket and spend it on use full things like computer parts so if you are truly bugged by the kb problems buy a better graphics card
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s4F_12416706_retired_1241

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Joined: 05 May 2007
Posts: 2330
Location: Indonesia

PostPosted: Mon Apr 22, 2013 7:24 am    Post subject: Re: HELP ME GET AP!~ Reply with quote

Guest_Qassl wrote:
im from taiwan im 23years old and i put my Passport number in the form(confirm the age) but you said "Sorry, your age could not be verified with the information provided." so how can i buy ap? can you tell me please im very urgent!!! Thanks!!
P.S please reply me faster
MY IMVU ID IS Qassl!!

click it again 3 times.. u will brought to the new page then u can upload ur scanned passport there.
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Apherblue 18+ Age Verified

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Joined: 16 Nov 2010
Posts: 303
Location: Thailand

PostPosted: Mon Apr 22, 2013 9:55 pm    Post subject: Reply with quote

Apherblue wrote:
can i use my id card for Age Verification for 2 avatars
im already use my id card for my first avatars
now i want have second ap avatars Wink



Now i know Razz
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