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Guest_vintageaquarius
Joined: 06 Aug 2012
Posts: 8
Location: USA
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 Posted: Thu Aug 09, 2012 8:21 pm Post subject: Will my case ever be addressed? |
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| I submitted a case aaaaaaaaaaaages ago about my account being disabled due to someone hacking my account and committing payment fraud and it's STILL on new. Not assigned, NEW. Will my case ever be addressed? I requested my case to be escalated and still no response? -sighs- Case number: 10760307 |
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Loving 
Joined: 28 Nov 2009
Posts: 5593
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| Posted: Thu Aug 09, 2012 8:33 pm Post subject: |
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| How long has it been ? Standard response time can take up to a week. |
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Guest_vintageaquarius
Joined: 06 Aug 2012
Posts: 8
Location: USA
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| Posted: Thu Aug 09, 2012 9:04 pm Post subject: |
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| Loving wrote: | | How long has it been ? Standard response time can take up to a week. |
I submitted a case on my disabled account vintagemorals a week ago and it is still on new and i submitted a case on this account also a week ago and it's still on new. I call imvu and they don't answer. |
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DestructOGrrl 
Joined: 10 Aug 2007
Posts: 2335
Location: USA - CA
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Guest_vintageaquarius
Joined: 06 Aug 2012
Posts: 8
Location: USA
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| Posted: Thu Aug 09, 2012 10:05 pm Post subject: |
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Okay, thank you. |
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Loving
Joined: 28 Nov 2009
Posts: 5593
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| Posted: Fri Aug 10, 2012 7:39 pm Post subject: |
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| Guest_vintageaquarius wrote: |
Okay, thank you. |
Has your case been addressed yet? |
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BunnyCakes
Joined: 24 Oct 2008
Posts: 3966
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| Posted: Fri Aug 10, 2012 8:47 pm Post subject: |
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ages ago equals one week..............shesh
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Guest_vintagepyramids
Joined: 06 Aug 2012
Posts: 4
Location: USA
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| Posted: Fri Aug 10, 2012 10:02 pm Post subject: |
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| Loving wrote: | | Guest_vintageaquarius wrote: |
Okay, thank you. |
Has your case been addressed yet? |
Nope. |
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Alyissapearl
Joined: 30 Jan 2011
Posts: 552
Location: USA - FL
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| Posted: Fri Aug 10, 2012 10:02 pm Post subject: |
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--------------------------------------------------------------------------------
Please note that our Customer Support center located in Manila, Phillipines is experiencing some delays in providing support and responses to help tickets.
As you may have seen in the news, the area has been hit with severe rains and flooding affecting the ability of our support team members to work as per their routine schedules. We expect the conditions to improve rapidly over the next few days, however, want to let you know that you may experience some delays in getting a response. We are working diligently to return to normal response times as quickly as possible and appreciate your patience during this time.
We also wish the best to all our team members as they deal with these extreme weather conditions.
_________________
Varsha - Sr. Manager Community Experience
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Guest_vintageaquarius
Joined: 06 Aug 2012
Posts: 8
Location: USA
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| Posted: Fri Aug 10, 2012 10:46 pm Post subject: |
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[quote="Guest_vintagepyramids"] | Loving wrote: | | Guest_vintageaquarius wrote: |
Okay, thank you. |
Has your case been addressed yet? |
Sorry, i was on my other account when i responded, but yes my cases has been addressed. |
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Loving
Joined: 28 Nov 2009
Posts: 5593
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| Posted: Sat Aug 11, 2012 1:11 am Post subject: |
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[quote="Guest_vintageaquarius"] | Guest_vintagepyramids wrote: | | Loving wrote: | | Guest_vintageaquarius wrote: |
Okay, thank you. |
Has your case been addressed yet? |
Sorry, i was on my other account when i responded, but yes my cases has been addressed. |
Okay thats good, you have to deal with this matter with the Customer Support representative. |
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