help ... broken mesh

Sparkklejay · Joined: 27 Aug 2009 Posts: 3 Location: Trinidad and Tobago

http://www.imvu.com/shop/product.php?products_id=2260487

I derived from this product which is a pirate ship ride and the ship has moved away from the base. The owner of the parent product is not answering my messages and my customers are complaining that the ship has disappeared. I checked in shop and the ship is outside in the black while the base is where I am standing. Try it. see photo

http://i764.photobucket.com/albums/xx283/sparkkle/imvu%20products/pirateshipmoved.jpg

I cannot remove or edit it since I am getting an error message and it is not loading in create mode.
http://i764.photobucket.com/albums/xx283/sparkkle/imvu%20products/errormsg.jpg

Some customers' ship disappeared before others. What do I do now?

Maticb · Joined: 30 Aug 2006 Posts: 635 Location: Slovenia

Some of my products have been messed up to because imvu used to allow characters like š,č,ć,ž nov they suddenly dont allow it anymore without informing anyone.

And i believe neo is no longer active on imvu so messaging him would be hard yeah, and hes probably the only one who can fix it since he has the original blender files.

ShiningForever · Joined: 23 Sep 2007 Posts: 866

Can't IMVU fix any broken or messed up product if the developer is no longer active on IMVU or left ????
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Auntiepjl · Posted: Thu May 03, 2012 10:20 am Post subject:

If you file a help ticket, as the product will not load into create mode you may be able to get it disabled by IMVU. This will, however, inevitably involve refunds. All products are sold as seen ad the TOS states that if they break imvu doesn't take responsibility.
~Moving this to the correct forum where you may be able to get more expert help.

I just tried deriving from that ship and I get an error about invalid asset names. I will poke staff about this.
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SqkyC · Joined: 22 May 2008 Posts: 1325 Location: USA

There was a problem where the old export for blender was showing the full file path for assets as the asset name.. which wasn't a problem with the old previewer (apparently) but with create mode caused an error. Those with blender products had to manually fix the file name. The problem is fixed with the new exporter as far as I know.

That would not cause the mesh to be moved off the standing node though. That is something else.
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