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Emmanuelle 
Joined: 02 Nov 2008
Posts: 4410
Location: United Kingdom
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 Posted: Thu Apr 05, 2012 10:59 pm Post subject: No access to VIP forum although subscription was renewed |
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The tilte says it all.
I have my 10 rooms slots available in the client, see both "regular" and "VIP" prices in the catalogue - but am barred from the VIP forum. |
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Loving
Joined: 28 Nov 2009
Posts: 5593
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| Posted: Thu Apr 05, 2012 11:21 pm Post subject: |
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| Were you a long time VIP member or did you just became a member? Because sometimes it takes time for the IMVU system to recognise you as a VIP. But if that is not the case you better file a help ticket via the Help Center. Be sure to file it under the VIP category to get a faster response. |
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Emmanuelle
Joined: 02 Nov 2008
Posts: 4410
Location: United Kingdom
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| Posted: Thu Apr 05, 2012 11:46 pm Post subject: |
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| Loving wrote: | | Were you a long time VIP member or did you just became a member? Because sometimes it takes time for the IMVU system to recognise you as a VIP. But if that is not the case you better file a help ticket via the Help Center. Be sure to file it under the VIP category to get a faster response. |
I have been a VIP since 2008 (with some interruptions though). I renewed my subscription 2 days after my VIP had expired.
Off to the Help center it is then - I really wish this step could be avoided.  |
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Emmanuelle
Joined: 02 Nov 2008
Posts: 4410
Location: United Kingdom
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| Posted: Fri Apr 06, 2012 10:16 pm Post subject: |
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Update: as per CS reply, I should contact the Community Team!
Sadly, I never managed to get ANY reply at all from the famous communityteam@imvu.com address.
Can anybody clarify WHO is in charge of the general forum management? |
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Auntiepjl 
Moderator
Joined: 27 Mar 2008
Posts: 25846
Location: United Kingdom
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| Posted: Sat Apr 07, 2012 1:20 am Post subject: |
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Please pass me your ticket number. Unfortunately, what with the holiday weekend, staff may not get to it straight away, but I will ask them to take a look.
They don't reply to emails sent to that address if it is something that should be dealt with by help ticket. It seems to me that this clearly is something that CS should be able to resolve.
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freebies for guests |
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Emmanuelle
Joined: 02 Nov 2008
Posts: 4410
Location: United Kingdom
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| Posted: Sat Apr 07, 2012 3:00 am Post subject: |
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| Sent you the ticket number, thank you. |
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Auntiepjl
Moderator
Joined: 27 Mar 2008
Posts: 25846
Location: United Kingdom
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| Posted: Sat Apr 07, 2012 7:42 am Post subject: |
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I have passed it on to Staff.
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freebies for guests |
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Emmanuelle
Joined: 02 Nov 2008
Posts: 4410
Location: United Kingdom
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| Posted: Sat Apr 07, 2012 10:16 am Post subject: |
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Thanks, Auntie. I just received a 2nd. reply from CS - basically without any changes, meaning they insist that granting access to the VIP forum is a CT job.
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Varsha
IMVU Staff
Joined: 01 Feb 2010
Posts: 6350
Location: USA - CA
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| Posted: Mon Apr 09, 2012 8:09 am Post subject: |
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| Emmanuelle wrote: | Thanks, Auntie. I just received a 2nd. reply from CS - basically without any changes, meaning they insist that granting access to the VIP forum is a CT job.
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We have not been able to figure out why you are not able to access the VIP forums. Is your subscription active? I do not see a VIP badge on your avatar card. Thanks.
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Varsha - Sr. Manager Community Experience |
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Emmanuelle
Joined: 02 Nov 2008
Posts: 4410
Location: United Kingdom
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| Posted: Mon Apr 09, 2012 8:46 am Post subject: |
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| Varsha wrote: |
We have not been able to figure out why you are not able to access the VIP forums. Is your subscription active? I do not see a VIP badge on your avatar card. Thanks. |
Here you go, Varsha. 
I just don't like to attract too much attention about my subscriptions. |
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Varsha
IMVU Staff
Joined: 01 Feb 2010
Posts: 6350
Location: USA - CA
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| Posted: Mon Apr 09, 2012 12:17 pm Post subject: |
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It should be working now. I will PM you with more details.
Thanks
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Varsha - Sr. Manager Community Experience |
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Emmanuelle
Joined: 02 Nov 2008
Posts: 4410
Location: United Kingdom
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| Posted: Tue Apr 10, 2012 1:11 am Post subject: |
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Thank you very much, Varsha, Auntie and Loving!
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