Account Got Banned For 3000 More Days For No Reason,Help?

TheBeutiiDisaster · Joined: 23 Apr 2010 Posts: 609 Location: Puerto Rico

Hi, My Account (TheBeutiiDisaster) Just Got Banned For 3000 Days For No Exact Reason, Im A Bit Desperate I Love My Account And I Seriously Want It Back. I Just Can't Start All Over Again, My Account Had To Much Stuff And I Worked To Hard On It To Lose It This Way Please Help, This Is Not Fair That The Imvu Staff Just Decides To Bann My Account For Reason Exact Reason, What Did I Do?,Where Is The Proof?

CandyApple · Moderator Joined: 26 Feb 2009 Posts: 12008 Location: USA

I'm a little confused. You say your account is banned, but you are posting in the forums with the account you listed in your message, which means it is no banned at this time. So I am going to assume you meant to put a different account name in that message.

IMVU does not ban accounts for no reason. If you want to know the reason you need to file a help ticket by click on the word help at the top of the page then going to request support. You can ask there as to the exact reason why your were banned.
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TheBeutiiDisaster · Joined: 23 Apr 2010 Posts: 609 Location: Puerto Rico

Ik i am confused 2 dat im still logged in dah homepage buh i cant actually log in dah 3D Chat and i did dat i "googled it"

Auntiepjl · Posted: Tue Nov 22, 2011 10:44 pm Post subject:

If you are still logged in to the homepage then your account is still active. Why do you think that you have been banned?

Am I still speaking to the OP? The style of writing has altered completely.

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TheBeutiiDisaster · Joined: 23 Apr 2010 Posts: 609 Location: Puerto Rico

O.o i typed all nerdie and straight so people could understand buh dis is my actual way of typing
And here sum picz i took of dah situation

[mod edit - removed images of customer service - Qwerty]

Qwerty · Posted: Wed Nov 23, 2011 5:12 am Post subject:

I had to remove the image of the messages between yourself and customer service as directly copying or showing messages from customer service is not allowed as they are confidential. You can paraphrase the messages, but not copy them directly.

You have filed a help ticket which is the correct thing to do and now you just have to wait for a reply. It may take up to five days for a non-VIP member to get a reply (two days if you are VIP). If you do not get a response after five days, you can give the ticket number onto a moderator to pass onto staff for escalation. But you must wait for five days first.

It is very strange you are able to still access your account on the website though, I'll ask staff if this is correct or an error.
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TheBeutiiDisaster · Joined: 23 Apr 2010 Posts: 609 Location: Puerto Rico

Mkk den sorry did not kno :/ i just hope when u ask em dey dont actually let meh bck in

ZaraKaine · Joined: 26 Jun 2011 Posts: 5963 Location: United Kingdom

I hoped you typed "all nerdie" in your help ticket or else they may just ignore it ... they can barely understand correct English, let alone whatever that is that you are typing now.

.
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TheBeutiiDisaster · Joined: 23 Apr 2010 Posts: 609 Location: Puerto Rico

I did dey actually rplyed and dey said deyre gonna "get sum1 to do it"

Auntiepjl · Posted: Wed Nov 23, 2011 9:21 am Post subject:

For future reference, please note that typing 'nerdie and straight' is actually the rule in the forums. You generally get more help if people can understand what you have written.
I hope that you get the issue sorted quickly.
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lSTnutl · Joined: 24 Nov 2007 Posts: 10 Location: USA - IN

My account, (Kiralissa) was just banned at 5:14pm today for no reason too. whats the deal here? ive not bought or purchased anything on that account. I want it back, I did nothing wrong on that account. Plz figure out what the deal is. i want this fixed asap! ive been a member here for 4 years, and have never had an account banned, and i sure didnt do anything to warrent this....The account has AP, and her name registered...thats all

Auntiepjl · Posted: Wed Nov 30, 2011 11:16 pm Post subject:

These are user-to-user forums. IMVU staff may read these threads but they will not act unless you file a help ticket.

I am a little confused. First you say that it is your account, and then you say that it is your daughter's. IMVU TOS forbids any kind of account sharing.

However the only way to find out EXACTLY what happened with the account is to file a help ticket and ask IMVU the full details of why the account has been disabled.

Click on help, click request support, click submit a case.
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lSTnutl · Joined: 24 Nov 2007 Posts: 10 Location: USA - IN

i did submit a case, but no reply as of yet

Auntiepjl · Posted: Wed Nov 30, 2011 11:30 pm Post subject:

Then she needs to file a ticket for herself. She does not need to make a new account as there is a link on the help page to use if you are not signed into an IMVU account.
IMVU usually will not discuss an issue with anyone other than the account owner.
She will need to furnish proof of ownership, such as RL details used when the account was registered.
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lSTnutl · Joined: 24 Nov 2007 Posts: 10 Location: USA - IN

This account gets rarely used. I use it as a backup account