Cant buy ap with visa

 
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Smacky

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Location: United Kingdom

PostPosted: Tue May 10, 2011 2:48 pm    Post subject: Cant buy ap with visa Reply with quote

some friends of mine are trying to buy AP and they get this:


We are sorry, but we are unable to process your order.

We've encountered a problem while processing your order. We apologize for the inconvenience. Please select a different payment method. (Code 481)

If you have any questions, please contact us at +1.866.761.0975 between the hours of 6am and 6pm Pacific Time.


Customers outside of the US can dial +1.650.321.8334.


these 2 friends of mine has money on their card , over 10.000nor kr all together, so is there something wrong with purcausing tonight??
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CandyApple VIP Club Member
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PostPosted: Tue May 10, 2011 3:07 pm    Post subject: Reply with quote

If they are trying to use Visa gift cards it will not work.

you have to use a credit card that can verify your age to buy AP
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Smacky

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PostPosted: Tue May 10, 2011 4:15 pm    Post subject: Jeez Reply with quote

VISA is a CREDITCARD!
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SiNafay VIP Club Member 18+ Age Verified

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PostPosted: Tue May 10, 2011 4:59 pm    Post subject: Reply with quote

I think Celtic was talking about a bank issued Visa card and not one you can pick up in a shop like a gift certificate card.

If you/your friends are using a bank issued Visa, then I would file a Help Ticket under Billing and ask how the payment can be processed.
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Smacky

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PostPosted: Wed May 11, 2011 4:36 am    Post subject: Reply with quote

thanks
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PostPosted: Thu May 19, 2011 3:34 pm    Post subject: Reply with quote

i use credit card but still cant buy ap dont know why
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PostPosted: Thu May 19, 2011 5:15 pm    Post subject: Reply with quote

DAMNGIRLIVORY wrote:
i use credit card but still cant buy ap dont know why


What happens when you try to buy AP???

Is this a prepaid credit card, gift credit card, or real credit card???
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maymaylove1989_disabled_7

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PostPosted: Fri May 27, 2011 4:10 am    Post subject: Cant Buy AP with Credit Card Reply with quote

Lately having a problem for a VIP member to get the 50% off to buy AP pass...it keep showing the message error on order problem/ I tried few times and its not work and the Code 481 keep appearing. I guess tonight the processing having problem again. Sigh tried to get the AP but still cannot..bad feeling
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Guest_oooDesperadooo

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PostPosted: Sat Jul 02, 2011 8:36 am    Post subject: Re: Cant buy ap with visa Reply with quote

Same problem ..... if u found a solution plz tell me ooodesperadooo@yahoo.com


Smacky wrote:
some friends of mine are trying to buy AP and they get this:


We are sorry, but we are unable to process your order.

We've encountered a problem while processing your order. We apologize for the inconvenience. Please select a different payment method. (Code 481)

If you have any questions, please contact us at +1.866.761.0975 between the hours of 6am and 6pm Pacific Time.


Customers outside of the US can dial +1.650.321.8334.


these 2 friends of mine has money on their card , over 10.000nor kr all together, so is there something wrong with purcausing tonight??
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Auntiepjl VIP Club Member 18+ Age Verified
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Joined: 27 Mar 2008
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PostPosted: Sat Jul 02, 2011 8:57 am    Post subject: Reply with quote

Please file a billing category help ticket. It is possible that your location could be the problem. Only IMVU can tell you that for certain though
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xCallmikex_disabled_79524

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PostPosted: Wed Jul 13, 2011 1:06 pm    Post subject: Reply with quote

How about if you Have your age Verifyied will it let you?[/i]
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YokaiAkumu VIP Club Member

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PostPosted: Sun Sep 18, 2011 10:25 am    Post subject: agreed Reply with quote

yeah I checked a lot of forums and this issue is happening to a lot of people including myself. It's not going to change and most will miss out on the weekend AP deal so oh well sucks for us but we have to get over it one way or another.
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