Cant get into my account...
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VannilaLvr 18+ Age Verified

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PostPosted: Fri Jun 11, 2010 9:35 am    Post subject: Cant get into my account... Reply with quote

I am really ticked off on why I can not get into my account with error invalid name or password but can go to ur site and get to my hp only...I am also ticked for the fact I can not buy music from the music store nor be gifted....I love this site and spend tons of money on it. I will not spend another dime till ya get it fixed!!! Evil or Very Mad [/b]
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PostPosted: Fri Jun 11, 2010 10:17 am    Post subject: Reply with quote

Before anything, do not sign out of your account.

What browser are you on? If you are on a browser that isn't Internet Explorer (Firefox, Safari, Google Chrome...), open up Internet Explorer and try to sign into your account via the browser.

If you are on Internet Explorer, download Firefox here. Install it and then try and log into your account there.

If you can sign in, that means that there is a client problem and you need to file a help ticket with IMVU saying you can't sign into the client, but can to the site.

If you still cannot get in that way, I fear maybe your account has been taken over with.

While in the other browser, see if there is a link for IMVU to send you a password reset. Press it and see if you get the email or not.

If you do, follow the steps in the email and change your password to something different.

If not, go back into your normal original browser (where you're still logged in) and go here to 'Account Settings'. To the right, you'll see "Account Tools", click on 'Change email address'. Is it your email address or someone else's?

If it is yours, make sure the email from IMVU didn't get stuck in a 'junk' or 'spam' folder. The email can sometimes end up in there.

If it is someone else's, I would think that you have had your account broken into. In the other browser, make a new account and file a help saying what has happened. Note that you are still inside your account via another browser, but do not have control over password and email address.
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xDragonxLady

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PostPosted: Sat Jun 12, 2010 12:20 am    Post subject: Reply with quote

i can't get into my account either but read this too late. i tried changing pw's etc but my email address isn't showing on record... i'm using another avi to find out what i can do. i've checked the public rooms etc to see if my account is still there and so far its not disabled. any ideas on what else i can do? thanks
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Auntiepjl VIP Club Member 18+ Age Verified
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PostPosted: Sat Jun 12, 2010 6:48 am    Post subject: Reply with quote

file a help ticket to get IMVU to help you
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xDragonxLady

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PostPosted: Sun Jun 13, 2010 12:00 am    Post subject: Reply with quote

i filed a ticket yesterday. whoever is hacking the accounts is still using them to hack others. is there a phone number to call imvu? i can't find it in the contact us section.
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Auntiepjl VIP Club Member 18+ Age Verified
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PostPosted: Sun Jun 13, 2010 12:23 am    Post subject: Reply with quote

There is, but it's buried deep. Easier to google it.
BUT
IMVU will only accept phone calls about billing issues.

If your passsword is working for the website and not for the client, it could mean that something on the client has corrupted. If your password had been altered, you would not be able to log into the website either.

In that case, you should try uninstalling, deleting the remaining IMVU files (you must do this manually) and then reinstalling.

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xDragonxLady

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PostPosted: Sun Jun 13, 2010 6:12 am    Post subject: Reply with quote

i can't get in the client or the website and when i tried the 'change password' it came back that my email wasn't on record with imvu. i can't see how uninstalling then reinstalling will help with that problem but i'll try it anyway.
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Auntiepjl VIP Club Member 18+ Age Verified
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PostPosted: Sun Jun 13, 2010 7:42 am    Post subject: Reply with quote

The OPs said that he could log into the website but not the client.
I was refering to that. Which is why I said that if he can log into the website but not the client, then reinstalling may fix it.

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Jayydan

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PostPosted: Wed Jun 16, 2010 9:42 am    Post subject: Cannot get into my account Reply with quote

I also have an account I cant get into. The problem is I have 2 accounts that utilize the same email account. Everytime I try to reset the password for the one I forgot, the email is sent for my second account. I put 4 tickets in about it but they're closing the tickets without a solution. Does anyone have a suggestion on how to bypass this?
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Disease

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PostPosted: Sun Jul 11, 2010 6:01 pm    Post subject: Same problem for my friend ... Reply with quote

Gee'z , so aprently shes not the only one . My friend 'iJessiica' has also gotten hacked just today , i told her to try the forgotten password thing , but im assuming that the hacker probably already changed the email already as they've been doing . is there anything at all that you can do to get into it ? also is there a way to protect my account from hacking ? coz the hacker while on her account keeps trying to talk to me and sending me messages and shxt and i really dont wanna lose my account as well , also my friend really doesnt want to have to start all over again because of some idiot ,, there must be some way to fix this ? or is imvu just to slack to even care o.e please if you can help her get into her account help me out? ... thanks for anyone who can help .
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LordRiccardo 18+ Age Verified

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PostPosted: Mon Jul 12, 2010 1:08 am    Post subject: Re: Same problem for my friend ... Reply with quote

Disease wrote:
Gee'z , so aprently shes not the only one . My friend 'iJessiica' has also gotten hacked just today , i told her to try the forgotten password thing , but im assuming that the hacker probably already changed the email already as they've been doing . is there anything at all that you can do to get into it ? also is there a way to protect my account from hacking ? coz the hacker while on her account keeps trying to talk to me and sending me messages and shxt and i really dont wanna lose my account as well , also my friend really doesnt want to have to start all over again because of some idiot ,, there must be some way to fix this ? or is imvu just to slack to even care o.e please if you can help her get into her account help me out? ... thanks for anyone who can help .


Your friend has to file a help ticket under hacked account she'll need to prove the account is hers. All you can do is report the messages that get sent to you. Don't practice at keeping your passwords the same across mutliple accounts and emails. Do periodicly change do use a mix of capitals and numbers. Also don't use things like best friends name or pets name as a password.
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Disease

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PostPosted: Mon Jul 12, 2010 8:28 am    Post subject: Re: Same problem for my friend ... Reply with quote

LordRiccardo wrote:
Disease wrote:
Gee'z , so aprently shes not the only one . My friend 'iJessiica' has also gotten hacked just today , i told her to try the forgotten password thing , but im assuming that the hacker probably already changed the email already as they've been doing . is there anything at all that you can do to get into it ? also is there a way to protect my account from hacking ? coz the hacker while on her account keeps trying to talk to me and sending me messages and shxt and i really dont wanna lose my account as well , also my friend really doesnt want to have to start all over again because of some idiot ,, there must be some way to fix this ? or is imvu just to slack to even care o.e please if you can help her get into her account help me out? ... thanks for anyone who can help .


Your friend has to file a help ticket under hacked account she'll need to prove the account is hers. All you can do is report the messages that get sent to you. Don't practice at keeping your passwords the same across mutliple accounts and emails. Do periodicly change do use a mix of capitals and numbers. Also don't use things like best friends name or pets name as a password.



Alrite , so how exactly do you file a help ticket ? sorry i just havnt ever had to do one before . Also .. uh how exactly would she go about proving that the account is hers ? Yea , her password was pretty basic , but still . Also , yea tho , mine isnt easy its like numbers and letters ,, but do the letters have to be capitals ? But .. isnt there like anything at all we can do to get her account back ?
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Nimit

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PostPosted: Mon Jul 12, 2010 9:02 am    Post subject: Reply with quote

just go here

http://www.imvu.com/help/help_iframe.php
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Auntiepjl VIP Club Member 18+ Age Verified
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PostPosted: Mon Jul 12, 2010 9:36 am    Post subject: Reply with quote

Tell her to check her email junk folder and make sure that it does not delete junk immediately it receives it.
When an email is changed, IMVU sends and alert to the original email with a reset link. It may be in the junk folder, or the junk folder may have deleted it.
Either way, CS will send another email with a reset link once they are satisfied that your friend is the true owner, and she needs to be careful that it does not get auto deleted by her email account before she can read it.

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corra11

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PostPosted: Tue Jul 13, 2010 8:52 pm    Post subject: Reply with quote

im so stupid this girl said she was imvu staff i had like the best avatar lotsa creds Evil or Very Mad Evil or Very Mad i hate it then suddenlyi logged off by magic i did not even log off i think i got hacked Sad Sad SadSad im so mad plus i had fake email adress
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