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oddoneout
Joined: 10 Aug 2006
Posts: 484
Location: United Kingdom
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 Posted: Mon May 31, 2010 2:31 am Post subject: Product failed PR with 16 pass votes |
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So I was checking an outfit I wanted to submit for the DOC. Had a look at one of my products and the product page says the it failed PR.
I looked at the review summary and it came up with this:
http://i50.tinypic.com/2upq003.jpg
(image too big to post here)
but the votes are 100% pass. So er, what's going on?
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DarkAngel5 
Moderator
Joined: 12 Dec 2005
Posts: 13520
Location: USA - WA
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| Posted: Mon May 31, 2010 5:38 am Post subject: |
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Hi, I'm really not sure why it would fail if it had all passing votes. Did you resubmit or edit the product page a few times while it was in pr?
Also, I will mention this to Staff.
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Mercuria
Moderator
Joined: 13 Nov 2004
Posts: 17171
Location: USA - KS
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| Posted: Mon May 31, 2010 6:59 am Post subject: |
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Aw hon that's just strange!
I hope staff can straighten this out for you quickly.
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oddoneout
Joined: 10 Aug 2006
Posts: 484
Location: United Kingdom
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| Posted: Mon May 31, 2010 9:23 am Post subject: |
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| DarkAngel5 wrote: | Hi, I'm really not sure why it would fail if it had all passing votes. Did you resubmit or edit the product page a few times while it was in pr?
Also, I will mention this to Staff. |
I did.
I tried resending it to PR as well but it just ended up the same.
I did also get a message on my homepage that the product passed, so it's all a bit confusing seeing as it still says product failed on the product page.
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DarkAngel5
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Joined: 12 Dec 2005
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Location: USA - WA
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| Posted: Mon May 31, 2010 11:57 am Post subject: |
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Oo, thats not good at all. Okay I will pass this info on to staff. I'm sorry this happened to you. 
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oddoneout
Joined: 10 Aug 2006
Posts: 484
Location: United Kingdom
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| Posted: Mon May 31, 2010 12:33 pm Post subject: |
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| DarkAngel5 wrote: | | Oo, thats not good at all. Okay I will pass this info on to staff. I'm sorry this happened to you. |
Thank you for helping!
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Marilena
Joined: 23 Dec 2006
Posts: 4851
Location: Italy
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| Posted: Tue Jun 01, 2010 12:12 am Post subject: |
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that's strange...
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oddoneout
Joined: 10 Aug 2006
Posts: 484
Location: United Kingdom
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| Posted: Sat Jun 12, 2010 12:58 pm Post subject: |
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I've since resent this product to PR but it still comes back with the same result; 16 passes but failed PR.
I don't know if it's visible in my catalog at all ([OOO] Penance Skin) so if someone with an access pass could check for me, that would be wonderful.
Should I submit a help ticket about this, as I haven't done so yet? I thought it would be best to check in here first just in case it was an easily rectifiable problem.
I'm not desperate to get this selling, since I doubt it will be popular anyway but I would like people to be able to actually buy it.
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ManiaMindkiller 
Joined: 06 Aug 2006
Posts: 1905
Location: USA
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| Posted: Sat Jun 12, 2010 1:26 pm Post subject: |
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You should file a helpless ticket for sure, and hopefully since some mods are poking staff for you it could be looked at quicker.
Sorry to hear the problem.. I hope it gets fixed ASAP.
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Wendigoth
Joined: 01 Jul 2007
Posts: 2392
Location: United Kingdom
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| Posted: Sat Jun 12, 2010 2:02 pm Post subject: |
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| oddoneout wrote: | I've since resent this product to PR but it still comes back with the same result; 16 passes but failed PR.
I don't know if it's visible in my catalog at all ([OOO] Penance Skin) so if someone with an access pass could check for me, that would be wonderful.
Should I submit a help ticket about this, as I haven't done so yet? I thought it would be best to check in here first just in case it was an easily rectifiable problem.
I'm not desperate to get this selling, since I doubt it will be popular anyway but I would like people to be able to actually buy it. |
You definitely need to file a help ticket. I just went and looked and I only see one AP item in your catty, an engel nude suit. So I dont think the penance skin is there at all.
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Tailone_disabled_46424848
Joined: 21 Jan 2010
Posts: 272
Location: India
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| Posted: Sat Jun 12, 2010 8:15 pm Post subject: Re: Product failed PR with 16 pass votes |
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| oddoneout wrote: | So I was checking an outfit I wanted to submit for the DOC. Had a look at one of my products and the product page says the it failed PR.
I looked at the review summary and it came up with this:
http://i50.tinypic.com/2upq003.jpg
(image too big to post here)
but the votes are 100% pass. So er, what's going on? |
Welcome to the "Sophisticated" system of IMVU! 
You might wanna file a help(less) ticket but, I probably already know the response you'll be getting from staff, That'd be something like this:
| Quote: | | Thank you for your email. Our engineers are currently working on resolving the issue with Peer Review. We apologize for the inconvenience and hope to have a resolution in the very near future. |
But guess what? That "future" never ever becomes present! |
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oddoneout
Joined: 10 Aug 2006
Posts: 484
Location: United Kingdom
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| Posted: Sun Jun 13, 2010 2:16 pm Post subject: |
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| Wendigoth wrote: | | oddoneout wrote: | I've since resent this product to PR but it still comes back with the same result; 16 passes but failed PR.
I don't know if it's visible in my catalog at all ([OOO] Penance Skin) so if someone with an access pass could check for me, that would be wonderful.
Should I submit a help ticket about this, as I haven't done so yet? I thought it would be best to check in here first just in case it was an easily rectifiable problem.
I'm not desperate to get this selling, since I doubt it will be popular anyway but I would like people to be able to actually buy it. |
You definitely need to file a help ticket. I just went and looked and I only see one AP item in your catty, an engel nude suit. So I dont think the penance skin is there at all. |
That definitely sucks!
I was able to use it in a DOC entry however, which would mean its not hidden...weird!
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ANOREX1A
Joined: 06 Dec 2008
Posts: 668
Location: USA
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| Posted: Sun Jun 13, 2010 2:25 pm Post subject: |
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Sorry to here this has happened to you... and like others have said file a help ticket, maybe someone will look at it sooner. i will cross my fingers for you ^^
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katiemarie
IMVU Staff
Joined: 08 Sep 2009
Posts: 1609
Location: USA - CA
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| Posted: Mon Jun 14, 2010 9:08 am Post subject: |
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Checking on this but I have a question: was this product originally submitted as AP or GA?
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oddoneout
Joined: 10 Aug 2006
Posts: 484
Location: United Kingdom
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| Posted: Mon Jun 14, 2010 1:44 pm Post subject: |
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| katiemarie wrote: | | Checking on this but I have a question: was this product originally submitted as AP or GA? |
Originally GA.
I changed it to AP when I updated the product page to include AP images (as the tattoos on the skin are not fully visible when wearing GA products) or maybe slightly before I updated the product page, as I already intended it to be AP before adding product pictures. So there was no AP material on the product page or in the product when it was rated GA.
I'm not sure if this update was done whilst the product was in peer review however.
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