Please someone hacked into my account!
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LadyMizra

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PostPosted: Sat May 01, 2010 8:16 am    Post subject: Please someone hacked into my account! Reply with quote

i was stupid and thought she was imvy staff and i agave her my email and password, please i have to get my account back someon e help me
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Auntiepjl VIP Club Member 18+ Age Verified
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PostPosted: Sat May 01, 2010 1:20 pm    Post subject: Reply with quote

immediately go to your email account and look for an email from IMVU saying that your information has changed. It should contain a reset link and if you are quick then you may be able to get the account back. (thelink doesn't work for very long.)
If youcan't see it, check your junk folder.
If your junk folder is set to delete junk automatically then change the settings to save junk and file a help ticket.

If you use the same password for your email account, change it immediately as the hacker now has access to your your email address and also your real name from your account.

Whether ot not you find the email;
File a help ticket. General category and then choose hacked account from the drop down list of topics. Do this even if you were able to reset your information on your IMVU account because the hacker is probably using your account to scam others, so it is at risk of being disabled. If you have file a ticket about it being hacked you may get it returned to you more quickly if that happens.

And in future, remember that if something seems too good to be true, then it probably IS too good to be true.

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Zahriel

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PostPosted: Mon May 10, 2010 5:12 pm    Post subject: Reply with quote

if she gave this other person her password, that person is not a hacker, merely someone who's taking advantage of something given them.

all she had to do was, when logging in, click "forgot password" and a new one would have been sent with instructions on how to change it.
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PostPosted: Mon May 10, 2010 5:18 pm    Post subject: Reply with quote

Whether this person hacked or scammed their way into the OPs account makes little difference at this point. The point is her account has been compromised and she wants it back. You pointing out it was not a hacker, without bothering to give her any helpful advice, really doesn't help you know.

Do as Auntie says LadyMizra, as that is your best chance to get your account back quickly. I wish you the best of luck. Just remember to report the person that scammed you as well, so imvu can disable them.
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Loving

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PostPosted: Mon May 10, 2010 7:09 pm    Post subject: Reply with quote

Hie LadyMizra, do follow Auntiepjl's instructions immediately without wasting time at all.

In future please remember that IMVU will NEVER in any circumstances ask you for your password or id or even email address. I hope you will pass this info to your friends and warn them on your mistake.

Lastly I do hope you will get your account back. All the best
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PostPosted: Mon May 10, 2010 11:32 pm    Post subject: Reply with quote

no, imvu staff will never ask you for a password, try to change email first...open a help ticket or try to recover your password! i hope you'll fix your problmes! Never give your password!
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Zahriel

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PostPosted: Wed May 12, 2010 7:21 pm    Post subject: Reply with quote

I never said don't do what else she was told. I simply gave easy instructions on how to regain control of her account.
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PostPosted: Wed May 12, 2010 10:29 pm    Post subject: Reply with quote

Zahriel wrote:
I never said don't do what else she was told. I simply gave easy instructions on how to regain control of her account.


Which wouldn't work because the first thing the hackers do is change the email address associated with the account. So the reset would get sent to another email address.

You have to do it the way I said, but as the account is now disabled, I guess that her account was used to continue the scam and was reported.

If the OP returns with a new account, she can file a help ticket and explain and may be able to have the account reactivated back into her control.

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PostPosted: Thu May 20, 2010 5:56 am    Post subject: acout disabled Reply with quote

That is not always the case. Some people get their accounts hacked then deleted. The account will then say disabled as well. And at this time IMVU has no help for those people who have this done to them that I have seen. Because without access to the account, how can you email support?
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DonCdoddsy

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PostPosted: Thu May 20, 2010 7:40 am    Post subject: Re: acout disabled Reply with quote

ValkyrieLeilahNyx wrote:
That is not always the case. Some people get their accounts hacked then deleted. The account will then say disabled as well. And at this time IMVU has no help for those people who have this done to them that I have seen. Because without access to the account, how can you email support?


You have to make a new account and pay the 99 cents for VIP...
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DiaaNeumos

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PostPosted: Wed May 26, 2010 10:43 am    Post subject: Re: acout disabled Reply with quote

ValkyrieLeilahNyx wrote:
That is not always the case. Some people get their accounts hacked then deleted. The account will then say disabled as well. And at this time IMVU has no help for those people who have this done to them that I have seen. Because without access to the account, how can you email support?


What does it really matter anyways? IMVU has specifically said that if you give your password / information to another user, you will be disabled for that, anyways...
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Auntiepjl VIP Club Member 18+ Age Verified
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PostPosted: Wed May 26, 2010 1:53 pm    Post subject: Reply with quote

you do not have to make a new account. You can file a help ticket without making an IMVU account. (or so Staff have said).
These accounts often ARE reinstated so it is always worth asking. IMVU doesn't disable someone who was tricked out of their info.

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AceShowOut16

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PostPosted: Wed Jul 21, 2010 1:35 pm    Post subject: Reply with quote

someone help me get my profile back it was hacked Embarassed
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LordRiccardo 18+ Age Verified

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PostPosted: Wed Jul 21, 2010 1:38 pm    Post subject: Reply with quote

You have to file a help ticket this is a user forum only the staff can help you. Link in the top right corner next to where it say's download.
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AristoCratica 18+ Age Verified

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PostPosted: Wed Jul 28, 2010 12:11 am    Post subject: Reply with quote

Hi to all! someone has theft my alt account password,that i used rarely, change it the name so i can’t find it anymore, and then delete it!
i’ve fill an help ticket on 2010-06-16 but i have not answer since one month now, how many time i have to waiting for a reply in this case?
hope imvu help me to have my account back Crying or Very sad
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