The new home for the IMVU Community is help.imvu.com. For more information, check out this article.

Solutions and Answers: Master List
Goto page 1, 2, 3, 4  Next
 
Post new topic   This topic is locked: you cannot edit posts or make replies.    IMVU Forum Index -> Issues and Bug Reporting
View previous topic :: View next topic  
Author Message
Mommajack 18+ Age Verified

Mommajack <a href='/age_verify/index/'><img src='/common/img/icons/age_verified_35x18.gif' width='35' height='18' alt='18+ Age Verified'/></a> 's page


Joined: 20 Jan 2006
Posts: 30989
Location: USA - TX

PostPosted: Sun Mar 21, 2010 1:27 pm    Post subject: Solutions and Answers: Master List Reply with quote

This thread is where solutions and links to solutions for common issues and questions will be posted.


Chat Client:
Chat Client - Browser Related Issues:
'Products in Scene' page Opens in Wrong Browser

[POSSIBLE FIX] - Firefox - Try-On & Dressing Rooms
(alternate thread)



Chat Client - Errors, Failures, and Crashing:
"IMVU has crashed, do you want to start again?" Looping Error

Forced to 'Run as Administrator' on Your Machine

IMVU Client Download/Update Failure

Avatar Picture Glitch (weird colored split image)

Client Crashes When Viewing Outfits

Client Crashes Immediately After Login

Messages Received Cut into Half

Language Changed on Client

Items stuck in the TryIt room

Other Users See Me in a Different Place than I See Myself

HughesNet Issues (alternate thread)



Chat Client - How To:
To Enlarge Dress Up Window (478.0 and above)

Clear 'Recent Chats' List

How to Install IMVU on Linux

Reporting Problems with the Newest Release or Pre-Release

How to move Furniture (Type 'Furniture' in the Search bar)

Hide items in your Inventory (Old and New Inventory Links)

How To Remove Names from Above Avatar Heads in Client

Set Your Default Outfit/Managing Your Outfits/Save Outfits with Custom Poses

My Friends' Rooms Have Disappeared

How to Flag a Chat in Walk Off



Chat Client - General Info:
Client Download History (alternate page)

Differences in Client Versions

Obtaining Older Chat Client Versions

Problems Re-sizing Chat Window

Group and Public Room Guidelines (alternate forum)

I Have a Question about my Music!



Chat Client - Reducing Lag and Re-installing the Client:
How To Re-install the Chat Client/'Low Memory' Messages/Adding RAM

Tips on Reducing Lag (alternate thread)

Clearing IMVU Cache (alternate thread) (Windows XP)

Clearing your Cache, part 2 (Windows 7 and Vista)



Coding/Homepages:
Homepage Building and Design (alternate forum)

Safe Mode for your HP (direct link)

General Homepage Rules (alternate thread)

Problems Moving Badges

Stickers Missing after Panel is Removed

Stickers Missing from Stickers Panel

Special Someone Goes Blank

Link to See Just Your Homepage Messages



Credits:
Credits

I Did Something From the Earn IMVU Credits Page, and Didn't Get My Credits!

GUIDE: Earning Credits on IMVU (alternate forum)

Help! My Credits Have Disappeared!


Computer Maintenance, Anti-virus/Firewall Issues:
Guide to Regular Computer Maintenance (alternate thread)

Web Safety - Safe web surfing (alternate thread)

Allow Previewer with Norton Firewall

Norton Blocking Your Inventory Pics

Adding IMVU to Windows Firewall Exceptions List

Minimum System Requirements for IMVU (alternate thread)

Tips on Reducing Lag (alternate thread)

Connectivitiy Issues (alternate thread)



Games: EDIT - All website games removed.
How Do I Opt Out of the Games or Stop the Messages?

How Do I Opt Out of Fishdom or Stop the Messages?

Contest Winners page (alternate page)



Help Tickets and Safety:
Harassment (alternate forum)

Help Page Bug/Repeatedly Asking You to Log In to File a Ticket

How To File a Help Ticket if You've Lost Your Account and Do Not Have an Alt

Web Safety - Safe web surfing (alternate thread)

What can I do when my account is hacked/scammed? (alternate forum)

Hoaxes and Spam (alternate forum)



Miscellaneous:
How To Become a Forum Moderator (alternate forum)

Recruiting Bilingual Forum Moderators (alternate forum)

Forum Rules (alternate forum)

General Homepage Rules (alternate thread)

Latest Outfits (alternate page)

Problems Moving Badges

Coding Showing on Badge Banners/Badge Banner Links Not Working Correctly

Not Receiving Email Notifications of Homepage Messages

How to upload photos and use them in posts/product pages



Website:
Cannot See Friends' PhotoStream

Not Able to Post in Pulse

Forum Rules (alternate forum)

General Homepage Rules (alternate thread)

Trouble with Group Invites (alternate thread)

Recover a Lost Post

Commonly Asked Questions (alternate forum)

Group and Public Room Guidelines (alternate thread)

IMVU Toolbar for Firefox and Flock users

IMVU Garage (this page no longer exists, IMVU has removed the Garage)

'Products in Scene' page Opens in Wrong Browser

Web Inventory (alternate page)

Phantom 'Unread Messages' in Forum PM Box

Problems Moving Badges

Help Page Bug/Repeatedly Asking You to Log In to File a Ticket

How To File a Help Ticket if You've Lost Your Account and Do Not Have an Alt (alternate page)

How to Remove Disabled Users From Groups

How to Hide the 'Make Friends' Panel on your Landing Page (Pulse page)

Link to See Just Your Homepage Messages

How to upload photos and use them in posts/product pages

To Delete Multiple Photos from Your Albums


Last edited by Mommajack 18+ Age Verified on Wed Aug 27, 2014 7:47 am; edited 91 times in total
Back to top
View user's profile Send private message  
Mommajack 18+ Age Verified

Mommajack <a href='/age_verify/index/'><img src='/common/img/icons/age_verified_35x18.gif' width='35' height='18' alt='18+ Age Verified'/></a> 's page


Joined: 20 Jan 2006
Posts: 30989
Location: USA - TX

PostPosted: Sun Mar 21, 2010 1:38 pm    Post subject: Reply with quote

To delete (hide) items you no longer want, seasonal items that you won't use for awhile, products that are crashing your client, etc.:

Note: The items are not really deleted, just hidden and can be un-hidden.

For the New Inventory List:
Use this link:
http://www.imvu.com/catalog/web_inventory.php

To Delete (hide) Items:
Click 'hide' to remove it from your chat client, under the product icon. The box background will turn gray. In the client you will not see it in your Inventory list.

To Undelete (show) Items:
Click 'show' to make it reappear, under the product icon. The box background will turn white.



EDIT - Old Inventory List no longer Available!
For the Old Inventory List:
Use this link:
http://www.imvu.com/catalog/web_myinventory.php?loaded=true

You may have to adjust the tabs at the top to see the folders you need.

To Delete (hide) Items:
Check the box for 'delete' next to the item you wish to hide, then click 'Delete selected items' at the bottom of the page. In the client you will not see it in your Inventory list.

To Undelete (show) Items:
Click 'View deleted items' at the bottom of the page, then click on 'undelete' next to the products you wish to see again.
Code:

_________________
"The dumber people think you are, the more surprised they're going to be when you kill them."
~~ William Clayton ~~


Last edited by Mommajack 18+ Age Verified on Tue Dec 06, 2011 11:29 am; edited 6 times in total
Back to top
View user's profile Send private message  
Mommajack 18+ Age Verified

Mommajack <a href='/age_verify/index/'><img src='/common/img/icons/age_verified_35x18.gif' width='35' height='18' alt='18+ Age Verified'/></a> 's page


Joined: 20 Jan 2006
Posts: 30989
Location: USA - TX

PostPosted: Sun Mar 21, 2010 1:40 pm    Post subject: Reply with quote

Note: This only works with the older client versions, when the client and buddy list were separate windows.

If your language changes on your chat to something other than English, click with your cursor in the chat window then type in *use 2224850.
_________________
"The dumber people think you are, the more surprised they're going to be when you kill them."
~~ William Clayton ~~


Last edited by Mommajack 18+ Age Verified on Sun Jan 30, 2011 2:26 pm; edited 1 time in total
Back to top
View user's profile Send private message  
Mommajack 18+ Age Verified

Mommajack <a href='/age_verify/index/'><img src='/common/img/icons/age_verified_35x18.gif' width='35' height='18' alt='18+ Age Verified'/></a> 's page


Joined: 20 Jan 2006
Posts: 30989
Location: USA - TX

PostPosted: Sun Mar 21, 2010 1:41 pm    Post subject: Reply with quote

Items stuck in the TryIt room

Thanks to Zelchirous for figuring out how to fix this:

Zelchirous wrote:
Type in *use 3234863 to try out the "shop room" in your "my room", then delete the incorrectly categorized furniture from there. Thanks, me, I'm awesome. xDDD

_________________
"The dumber people think you are, the more surprised they're going to be when you kill them."
~~ William Clayton ~~
Back to top
View user's profile Send private message  
Mommajack 18+ Age Verified

Mommajack <a href='/age_verify/index/'><img src='/common/img/icons/age_verified_35x18.gif' width='35' height='18' alt='18+ Age Verified'/></a> 's page


Joined: 20 Jan 2006
Posts: 30989
Location: USA - TX

PostPosted: Sun Mar 21, 2010 1:49 pm    Post subject: Reply with quote

Credits

Credits are paid for with real money. They are what you use to buy gifts for other users, or to give as gifts to other users. You can also buy stuff for yourself. You can do that here: http://www.imvu.com/store/store_us.php

Promo Credits (also called promos, predits, or freedits), are free and can only be used to buy stuff for yourself. This is what you get when you first open an account. These cannot be given away.

When shopping in the catalog for yourself, it will take promo credits first and then if you don't have enough it will take your real credits.

You can become a Developer.

Purchase a PrePaid Card.

There are contests you can join on the User Contests forum. They can award either real credits or gifts.

If you are a VIP you can sometimes find contests here.

You can earn more credits here and here.
_________________
"The dumber people think you are, the more surprised they're going to be when you kill them."
~~ William Clayton ~~


Last edited by Mommajack 18+ Age Verified on Thu Mar 27, 2014 6:49 am; edited 6 times in total
Back to top
View user's profile Send private message  
Mommajack 18+ Age Verified

Mommajack <a href='/age_verify/index/'><img src='/common/img/icons/age_verified_35x18.gif' width='35' height='18' alt='18+ Age Verified'/></a> 's page


Joined: 20 Jan 2006
Posts: 30989
Location: USA - TX

PostPosted: Sun Mar 21, 2010 1:51 pm    Post subject: Reply with quote

How to Allow the Previewer with a Norton Firewall

Sikk wrote:

_________________
"The dumber people think you are, the more surprised they're going to be when you kill them."
~~ William Clayton ~~


Last edited by Mommajack 18+ Age Verified on Tue Dec 06, 2011 7:25 pm; edited 1 time in total
Back to top
View user's profile Send private message  
Mommajack 18+ Age Verified

Mommajack <a href='/age_verify/index/'><img src='/common/img/icons/age_verified_35x18.gif' width='35' height='18' alt='18+ Age Verified'/></a> 's page


Joined: 20 Jan 2006
Posts: 30989
Location: USA - TX

PostPosted: Sun Mar 21, 2010 1:53 pm    Post subject: Reply with quote

If Norton is Blocking your Inventory Images

georgiejo wrote:
NORTON users, got problems with inventory pics?? Please read.

If You already got all imvu -things added to trusted sites, try this



and then:



I really don't know if it is any help, but I hope so, anyway, let us know how it goes.

Georgie

_________________
"The dumber people think you are, the more surprised they're going to be when you kill them."
~~ William Clayton ~~


Last edited by Mommajack 18+ Age Verified on Tue Dec 06, 2011 7:33 pm; edited 1 time in total
Back to top
View user's profile Send private message  
Mommajack 18+ Age Verified

Mommajack <a href='/age_verify/index/'><img src='/common/img/icons/age_verified_35x18.gif' width='35' height='18' alt='18+ Age Verified'/></a> 's page


Joined: 20 Jan 2006
Posts: 30989
Location: USA - TX

PostPosted: Thu Mar 25, 2010 7:52 am    Post subject: Reply with quote

Where to Report Specific Issues with the Most Recent Client Update

If you have a problem that occurred with the last update, please report it here. Look in the Announcements at the top to find the thread for the corresponding update. Usually it is at the very top and will look something like "Announcement: Release (number here) and prereleases (number here)".
_________________
"The dumber people think you are, the more surprised they're going to be when you kill them."
~~ William Clayton ~~
Back to top
View user's profile Send private message  
Mommajack 18+ Age Verified

Mommajack <a href='/age_verify/index/'><img src='/common/img/icons/age_verified_35x18.gif' width='35' height='18' alt='18+ Age Verified'/></a> 's page


Joined: 20 Jan 2006
Posts: 30989
Location: USA - TX

PostPosted: Thu Mar 25, 2010 7:59 am    Post subject: Reply with quote

Problems Re-sizing Chat Window

Do you use WindowBlinds/a skin? You can either shut that off, or:

1. Open the WindowBlinds Configuration.
2. Select "Change the look of a particular application".
3. Find the "IMVUClient application" in the IMVU folder, which can be found in your Program Files folder.
4. Check off "Ignore this application and do not skin it".
_________________
"The dumber people think you are, the more surprised they're going to be when you kill them."
~~ William Clayton ~~
Back to top
View user's profile Send private message  
Mommajack 18+ Age Verified

Mommajack <a href='/age_verify/index/'><img src='/common/img/icons/age_verified_35x18.gif' width='35' height='18' alt='18+ Age Verified'/></a> 's page


Joined: 20 Jan 2006
Posts: 30989
Location: USA - TX

PostPosted: Thu Mar 25, 2010 8:03 am    Post subject: Reply with quote

Adding IMVU to Windows Firewall Exception List

Jendoruk wrote:
To add IMVU to the exception list you need to go to your Control Panel and open "Windows Firewall"

Click the "Exceptions" Tab

Click the "Add program" Button

Click "Browse"

Navigate to your IMVU installation path (Default - C:users\username\AppData|Roaming|IMVUclient)

Click "IMVUClient.exe"

Click "Open"

Click "Ok"

Click "Ok" (Again on the parent window)

_________________
"The dumber people think you are, the more surprised they're going to be when you kill them."
~~ William Clayton ~~
Back to top
View user's profile Send private message  
Mommajack 18+ Age Verified

Mommajack <a href='/age_verify/index/'><img src='/common/img/icons/age_verified_35x18.gif' width='35' height='18' alt='18+ Age Verified'/></a> 's page


Joined: 20 Jan 2006
Posts: 30989
Location: USA - TX

PostPosted: Thu Mar 25, 2010 8:07 am    Post subject: Reply with quote

Recover a Lost Post

If, the next time you write up a post and you accidentally lose it before you can post it, hit Ctrl + Z. This will undo the last thing you did.
_________________
"The dumber people think you are, the more surprised they're going to be when you kill them."
~~ William Clayton ~~
Back to top
View user's profile Send private message  
Mommajack 18+ Age Verified

Mommajack <a href='/age_verify/index/'><img src='/common/img/icons/age_verified_35x18.gif' width='35' height='18' alt='18+ Age Verified'/></a> 's page


Joined: 20 Jan 2006
Posts: 30989
Location: USA - TX

PostPosted: Thu Mar 25, 2010 8:15 am    Post subject: Reply with quote

How to Re-install the Chat Client/'Low Memory' Messages/Adding RAM

**If you cannot see a folder, go to the Folder Options and choose View, Show Hidden Files.

NOTE: this will *not* delete your Account, nor dump your inventory, credits, etc.

>Uninstall
>My Computer
>C Drive
>Documents and Settings***If you are running Vista, see below
>Open User that has IMVU
>Application Data
>IMVU
>Delete entire IMVU Application Folder
>Start
>Search
>All Files and Folders
>Type in IMVU
>Search
>Delete everything it will let you (don't forget the desktop icon)
>Re-install

You do not have to update if given a choice, you can click 'Later'. If you are asked if you wish to update, rather than it being mandatory, they want you to test that version and it will most likely be buggy. If you choose to be a test subject, there will be a corresponding thread on the IMVU News, Announcements and Release Notes forum for you to post the results.


***In you're running Vista instead of XP, how to locate the folder will be different:

>Make sure that Show Hidden Files is selected
> My Computer
> "C" drive
> Users
> Open User that has IMVU
> AppData
> Roaming
> IMVU
> Go back to instructions above where it says IMVU



For those with performance problems:
Kevin wrote:
* Graphics mode
Under the Settings menu there are three options: Accelerated graphics (Direct3D), Accelerated graphics (OpenGL), and Standard graphics. If your computer has a good video card, one of the first two options will likely be much, much faster than the others, and will probably look better too. Try changing between the settings and see if it has an impact on your performance. Sometimes if the client crashes (which unfortunately can happen... Embarassed ) your graphics mode will get set back to Standard automatically to prevent the client from being crashed by graphics errors. Standard is almost always slower than OpenGL or Direct3D, so this could cause IMVU to begin running slower than usual.

* Target frame rate
Under the Settings menu is a menu option that controls the Target frame rate. If this is set to a lower frame rate like 10 or 15 FPS, the client will run less smoothly but use less CPU power and graphics processing power. If you find that the client is consuming too much of your computer's processing power, try adjusting the target frame rate.

* Render 3D window when in background
Under the Settings menu there's an option labelled Render 3D window when in background. If this option is enabled, the client will likely use more of your CPU power when it is running in the background or when you're chatting with multiple people at once. Try turning it off if you feel that IMVU is running too slowly (though this means that 3D windows will stop animating when they aren't active!)

In any case, when you are reporting performance issues it really helps for us to know:
What kind of processor you have
How much RAM you have
What kind of video card you have
You can easily get this information by running the microsoft 'DxDiag' application by going to Start->Run, typing in 'dxdiag' and clicking OK.



To clear IMVU's cache:

While logged in to chat (close the chat window, but don't exit/sign out):

>Help
>Tools
>Clear IMVU cache

Note: This will make your avi appear in default mode.

To Check Your Default Internet Connection Setting:

From your desktop, go to:
> START
> CONTROL PANEL
> INTERNET OPTIONS
> CONNECTIONS (tab)
> LAN SETTINGS (button)

Make sure all of the boxes are un-checked.


To defrag:

>Start
>All Programs
>Accessories
>System Tools
>Defrag

You can also do a Disk Cleanup at the same place.


Sometimes Adding Memory Will Help 'Low Virtual Memory' Msg:

Usually a shutdown and restart will resolve this problem.

When all of your computer's physical memory (RAM) is in use, Windows will try to create virtual memory by grabbing a chunk of hard drive space and treating it like real memory. Your software can't tell the difference between real and virtual memory, but you will because virtual memory is much slower, because of the hard drive activity it requires.

If you run into the 'low virtual memory' message, then you have used the maximum amount of real + virtual memory that is supported on your system. Sometimes programs will not return their working memory space to the operating system when they're done using it. Other programs that need a large amount of memory to run may fail because Windows cannot "see" the available memory.

If you still see the "Your system is low on virtual memory" message after a shutdown then make sure your computer is configured to allow Windows to automatically manage the virtual memory. In Windows XP, follow these steps:

>Start
>Control Panel
>Performance and Maintenance<---yours may skip straight to System
>System
>Advanced tab

>Under Performance, click Settings
>Advanced tab

>Under Virtual memory, click Change

>Under Drive [Volume Label], click the drive that contains the paging file (virtual memory) settings that you want to change. This is usually your C drive.

>Click "System managed size"
>Set
>Click OK three times<---don't forget to apply
>Restart your computer

If that doesn't solve the problem, you can try these:


Eliminate Non-Essential Programs

>Start
>All Programs
>Accessories
>System Tools
>Disk Cleanup

You can also do a Defrag at the same place.


Add RAM to Your System
If your PC is more than three years old, chances are it's close to being obsolete -- adding RAM to an older computer is the most effective thing you can do to upgrade it. The more RAM you have, the better your computer will perform.

To see how much memory you have installed (for Windows XP):
>Click Start
>Control Panel
>Performance and Maintenance
>System

On the System Properties window, you'll see the type and speed of your processor (CPU) and the amount of RAM. Windows always reports that you have slightly less memory than you actually have. For example, if Windows reports 496 MB of RAM, you actually have 512 MB (Memory will always be installed in 64 MB increments).


Last edited by Mommajack 18+ Age Verified on Thu Jul 25, 2013 3:19 pm; edited 7 times in total
Back to top
View user's profile Send private message  
Mommajack 18+ Age Verified

Mommajack <a href='/age_verify/index/'><img src='/common/img/icons/age_verified_35x18.gif' width='35' height='18' alt='18+ Age Verified'/></a> 's page


Joined: 20 Jan 2006
Posts: 30989
Location: USA - TX

PostPosted: Thu Mar 25, 2010 9:02 am    Post subject: Reply with quote

Phantom 'Unread Messages' in Forum PM Box

Jackalope wrote:
How to get rid of a phantom "1 unread message" in your forum PMs in 8 easy steps:

1. Message yourself.

2. Right-click your outbox and open it in a new window/tab.

3. click your message in this new outbox window/tab (do NOT click the one in your inbox - yet).

4. Hit "edit" and edit a bit of your text, but don't hit "submit" yet.

5. Now go back to the original window with your inbox, and open the PM from yourself. You can now either close that window, or go back to the forum. But don't delete the message yet.

6. Go back to the other window, where your edited PM is waiting to be submitted and hit submit.

7. stay in the same window and open the message from yourself in your inbox again (you will see that it's marked as unread again).

8. Delete the message.


Voilá, the phantom message notification should be gone now.
If you have more than one phantom message notification, just repeat the steps.

_________________
"The dumber people think you are, the more surprised they're going to be when you kill them."
~~ William Clayton ~~
Back to top
View user's profile Send private message  
Mommajack 18+ Age Verified

Mommajack <a href='/age_verify/index/'><img src='/common/img/icons/age_verified_35x18.gif' width='35' height='18' alt='18+ Age Verified'/></a> 's page


Joined: 20 Jan 2006
Posts: 30989
Location: USA - TX

PostPosted: Thu Apr 08, 2010 6:35 am    Post subject: Reply with quote

Having Trouble with Group Invites?

Special thanks to SensuousKitty for posting this bit of helpful info:


SensuousKitty wrote:
In going through every possible remedy and making ourselves crazy in the process, we found one simple anomaly being that my friend had IMVUINC on their block list. You see he had grown tired of receiving all the spam about credit sales and bundle offers, so he simply blocked them. Lo and behold, he unblocked them, I tried re-inviting and bang he got the invite successfully and was able to successfully join the group. So it would seem that group invites are actually sent through IMVUINC. I recommend that you all make sure that you have that account unblocked and try asking for invites again. As well if you are having issues inviting people ask them to ensure that IMVUINC is unblocked and try reissuing the invite. Hopefully this resolves alot of peoples' issues regarding group invites, if not I wish you all the best with your help tickets. ~Kitty~

_________________
"The dumber people think you are, the more surprised they're going to be when you kill them."
~~ William Clayton ~~
Back to top
View user's profile Send private message  
Mommajack 18+ Age Verified

Mommajack <a href='/age_verify/index/'><img src='/common/img/icons/age_verified_35x18.gif' width='35' height='18' alt='18+ Age Verified'/></a> 's page


Joined: 20 Jan 2006
Posts: 30989
Location: USA - TX

PostPosted: Fri May 07, 2010 10:06 am    Post subject: Reply with quote

Problems Moving Badges

If you are having problems moving your badges and are using Internet Explorer, try using the compatibility mode button, to the right of the address bar. It looks like a torn piece of paper.

For IE:
> Right click the top bar of your Internet Explorer 9 window and click "Command Bar".

> When the new bar pops up, click on "Tools" then click on "Compatibility View Settings".

> When the Compatibility View Settings pops up, you should see a list of sites for Compatibility View. Type in the sites you want to add for Compatibility View and click Add to add them to the list.


Last edited by Mommajack 18+ Age Verified on Sun Jul 28, 2013 1:31 pm; edited 3 times in total
Back to top
View user's profile Send private message  
Display posts from previous:   
Don't want to see these ads? Join the VIP Program!

Don't want to see these ads? Join the VIP Program!

Hide ads? Get VIP!
Post new topic   This topic is locked: you cannot edit posts or make replies.    IMVU Forum Index -> Issues and Bug Reporting All times are GMT - 8 Hours
Goto page 1, 2, 3, 4  Next
Page 1 of 4

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


 FAQFAQ   UsergroupsUsergroups   RegisterRegister  ProfileProfile   Log in for private messagesLog in for private messages 

Search the forums:


Powered by phpBB