New Reseller Policy

Posted: Wed Mar 19, 2008 11:17 am Post subject: New Reseller Policy

Dear Resellers,

This note is being distributed to let you know about some fundamental changes to the Reseller program at IMVU. In order to address some challenges we’ve had with the Reseller program we restructuring the Reseller program to improve safety and security for all participants.

Please note what we mean by Reseller in this note is: Any individual or business engaged in the full-time exchange of IMVU currency. Single individuals trading in small amounts below the trading cap on the web-site are not required to follow this process, but they will not receive any access to Reseller functions or support. Also individuals who are trading to a Reseller are not Resellers, you are not required to register.
If you have any questions please contact IMVU using resellersupport@imvu.com.

Reason For the Change
Over the course of the last few months IMVU has unfortunately experienced several troubling incidents involving Resellers. These issues affect all Resellers in that it causes Users to question the trust of all Resellers. This in turn can have an impact to Creators and entire IMVU ecosystem.

At the same time we’ve also been asked to help elevate the status of Reseller in the IMVU community. In order to get to this point we need to ensure that the Reseller program represents a higher degree of safety and security for our community. We believe the restructuring of the reseller program will accelerate us to an accredited Reseller program that IMVU can fully back.

Solution to the Challenge
For the most part the changes to the Reseller program will be largely transparent to you. But there are several items you should be aware of:
1) All Reseller accounts going forward will be required to be Registered
a. To be able to be Registered all accounts will need to have a First and Last name, Address, and Email
b. Reseller accounts must be separate from Creator accounts (This is to address some fraud and customer service issues)
c. No Registration will be activated until an account’s email address has been verified via a challenge and response process
d. All Reseller accounts are required to purchase their name
2) The link to Reseller related web content can now be found at the bottom of the Credits page
a. This will provide you access without having to be a creator
b. The Reseller registration page, store, and gateway can be found from this link
3) Restricted content
a. As a registered Reseller you will have full access to the Reseller Store
b. As a registered Reseller (once verified) you will be given access to the Reseller Forum, after signing and returning a Non-Disclosure Agreement document. You may email the resellersupport@imvu.com email address to request the NDA and access to the Reseller Forum. The reason for the NDA is to ensure that any sensitive communication about fraud combat techniques or Reseller specific data is kept confidential.
c. All Reseller related API gateway functions (transfer of credits) will be restricted to only registered Resellers going forward
d. The web credit gifting method will allow for a higher transfer cap for registered Resellers than the regular user cap
e. Registered Resellers will be able to receive higher per day credit transfers from Creators via the web credit gifting method
4) Reseller credit transfer fee
a. All registered Reseller accounts using the web transfer will be assessed the same 3% fee as the API. This charge will ONLY apply to Resellers transferring credits to others, NOT to Users or Creators transferring to a Reseller. This will ensure fair and equitable treatment of all Resellers, and ensure no parties are abusing one method.

Technical Changes
The only technical requirement for all Resellers will be to adhere to the Registration process above. Any existing registered Reseller will not need to re-register, however all current forum participants will be required to sign the Non-Disclosure Agreement to maintain access.

Timing
We request that you Register your non-Creator account as soon as possible. The registration link is currently live. The entire new process will go live this week.

Benefits
The main benefit of the registration process will be to improved trust in Resellers by the community. We believe that this new process will enhance the safety and security of all Reseller by requiring a higher degree of professionalism. Additional benefits will be higher transfer caps and access to the Reseller Store and Forums.

Wrap-Up
Starting immediately all Resellers going forward will be required to be registered per the requirements and process above. Registration will provide access to functionality restricted from non-resellers and provide increased benefits. If you would like to be a registered Reseller please follow the requirements above, and follow the link found at the bottom of the Credits page.

If you have any technical questions please direct them to resellersupport@imvu.com and we will get back to you as quickly as we can.

Thanks,
Rob
CCM

Nefarious1 Joined: 01 Jan 2007 Posts: 407 Location: USA

Thanks 4 the note Rob
Cool

Posted: Wed Mar 19, 2008 11:30 am Post subject:

Posted: Wed Mar 19, 2008 11:37 am Post subject:

I bought from a few people who sold credits that weren't resellers. I was nervous doing it, but at that time a lot of things were new to me.

This makes me feel more confident in buying.

When you say adult content...Does that mean they will be selling the AP or AP products or both?

~Blessings~

Venzulu
_________________
Being alone is physical...but being lonely is a state of mind, a personal choice you have made.

Posted: Wed Mar 19, 2008 11:41 am Post subject:

Posted: Wed Mar 19, 2008 11:41 am Post subject:

My reseller's (bank) account was previously registered under the old system. Do I need to re-register it?

If not, how to I get my creator account off the list?

Will there still be a reseller's forum?

If so, I'd like you guys to consider adding another level of reseller... business owner. The reason for this is, I don't use my reseller account for posting in the forum. I do not wish to have to log into that account to read forum posts intended for resellers only. I would much prefer to use my creator account for that but I don't want to be charged the tax since no actual reselling will happen from my creator account.
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Posted: Wed Mar 19, 2008 11:42 am Post subject:

Posted: Wed Mar 19, 2008 11:45 am Post subject:

Posted: Wed Mar 19, 2008 11:48 am Post subject:

This is razi again in my reseller's account.

When I clicked on "verify email address" on the reseller's registration thinger, the link was broken.

EDIT to add link: http://www.imvu.com/catalog/devtools/devtools_reseller_register.php

Posted: Wed Mar 19, 2008 11:49 am Post subject:

Posted: Wed Mar 19, 2008 11:52 am Post subject:

Posted: Wed Mar 19, 2008 12:00 pm Post subject:

Posted: Wed Mar 19, 2008 2:28 pm Post subject:

So nobody else thinks this is all just an excuse to exploit the resellers and impose the %3 "tax" they've been toying with for awhile?

What does IMVU do with IMVU Credits? It's not like they need to take from others in order to sell to the public themselves. They effectively print their own money. This %3 "tax" is just a burden leveled against the resellers, and soon to be expanded to much more, so that IMVU can gain more advantage over them.

Resellers are, in essence, how IMVU pays for 3rd party artists, such as myself, to work on their game. But apparently some people in IMVU don't really want to share the wealth with the people that make their game so rich with content. For starters they give away our work for free and give us "Tokens". And now they want to tap our resellers, draining yet more money out of the system.

This is whole program seems like little more then a mask to cover up what's truly going on, IMVU doesn't want to share. They want us, the developers, to give them content, but they don't want to pay for it. This is just another squeeze tactic.

At least, that's how I see it. Feel free to argue my theory at your leisure.

Posted: Wed Mar 19, 2008 2:48 pm Post subject:

IMO I think its a good idea to have reconised names as resellers, its good to read that Imvu are improving the safety and security for all participants, since I signed up joining Imvu, I have accessed many links displayed in the shoutouts which link to home pages, I have noticed most resellers conduct their business and display their prices and purchasing information ie payment info such as sms - paypal etc, on web sites outside Imvu. will Imvu protect their members from resellers that display and conduct any link transactions from web sites outside Imvu?
_________________
Night or Day or Day or Night, No Matter What Time Zone Your in, My Catalog is Always Open

Posted: Wed Mar 19, 2008 3:10 pm Post subject:

Ok, I can see I didn't spell this out clear enough. So one more try:

What does IMVU need the %3 credits for? What does IMVU do with that?

IMVU prints credits. They have all the credits they ever need. They can't spend their own credits. They arn't like, say, the US government, who can take tax money and buy toilet seats and cruise missiles with the money. IMVU can't spend that %3 on ANYTHING. It's worthless to them.

Do you know who it isn't worthless to? Me, and every other developer on IMVU. That's %3 less money we get paid for our efforts. We are loosing %3 of our funds.

That's %3 less money developers are getting paid.

The reseller system is fine, it's great, I'm all for that. But why are developer's getting short changed for it?