Lowering price controversy

Posted: Wed Jun 13, 2007 4:44 pm Post subject:

"(not an easy task.)"

Can be read as sympathy. Might sincerely BE sympathy. But it is not Necessarily a posit of an imvu corporate position of sympathy. Could be an attempt to indicate it might take time to complete.

Agreed, today isn't the day to be unclear or vague about anything out to fewer than 14 decimal places. There are good relevant questions being asked.

But I'm sincerely not in the mood to rake Nino over the coals for possibly tipping off a little sympathy for the devil.

And if imvu managed to hire a guy for C.S. who is prone to err on the side gentleness and tact when referring to people, by God I can live with that....

Posted: Wed Jun 13, 2007 4:44 pm Post subject:

And rederive my friend if you don`t learn the first time Sad

I will never do it again, I am felling really bad I did . I don`t do bussines like this....I like to keep my reputation and name clean ....

Posted: Wed Jun 13, 2007 4:45 pm Post subject:

Nino 10 Joined: 27 Feb 2007 Posts: 330 Location: USA - CA

Folks,

A quick response to some of the comments out there:

1. This is not going to be a quick fix. I'm sure most of you know that with the amount of products ACS has in their inventory, it will be a small feat to look through their sales reports to ensure each product is priced accordingly. Yes, they will be making sure each product receives it's original price. THAT is what I was referring to when I said "not an easy task". It will definitely take days, but I have insisted they prioritize this project.

2. I don't have a response for you all about reimbursements for submitting products from her lower priced versions. However, I will get an answer for this by end of day tomorrow.

3. Now that I have taken over Customer Support, I have no intention of "playing favorites" or "biting my lip". If someone deserves to be disabled, they will be. In regards to what happened with Goose, I've spoken with him directly and it's up to him if he'd like to fill anyone in on our discussion.

In discussing this issue with ACS, I determined that there was not malicious intent behind the usage of this bug. ACS agreed to fix the changes they made through the hole caused by the bug and that was a satisfactory response.

I am also going to be working on refreshing the TOS and putting together a "Conduct Enforcement" policy. Going forward I want to make sure that the community is well versed in how we intend to enforce our policies at Imvu. This will also put to rest any thoughts of unfair enforcement (one user was disabled and one wasn't). The "Conduct Enforcement" policy will dictate what happens to a user and Imvu will simply follow through.

Once I begin to work on this policy (very soon), I will be calling on folks to assist. So stay tuned.

Nino