New Peer Review Process (latest update on page 66)

jamidiaz · Joined: 16 Oct 2008 Posts: 1067 Location: USA - CA

We’re very excited to announce that we’ve just overhauled the Peer Review process. In response to your persistent and valid concerns, we’ve introduced many changes which should help get new products into the Virtual Goods Catalog faster and with enhanced rating accuracy.

Who Can Participate in Peer Review?First, we have broadened the eligibility of who can review products.

Now, any user who is 18 and over, has been on IMVU for at least 30 days, and uses 3D Chat may participate in Peer Review. (Existing Creators who are 18 and over and have not yet been on IMVU for 30 days will still be able to participate).

Why Should I participate in Peer Reviewer?
Second, we now reward reviewers for participating in this process.

Users can now earn 5 promo credits for each product they review, with a limit of 500 reviews per day (note: this limit is subject to change).
Users can also now get an exclusive sneak peek at new products. Users can also add these brand new products to their wishlists, so they can purchase them as soon as they have passed Peer Review and are available in the catalog.

What else do I need to know?
There are a few other changes that you should be aware of before participating in Peer Review:

- The first time a user visits Peer Review, they will see a pop-up window with an explanation of what Peer Review is and how the process works. All participants are required to learn the rules for participating and must familiarize themselves with the Virtual Goods Policy (VGP).

- Customer Support will closely monitor individual Peer Review performance and behavior. They will prohibit users from participating in this process (and earning promo credits) for routinely passing or failing products inaccurately, or in a deliberate attempt to disrupt this process.

- Additionally, Customer Support will track the product re-rating history of all Creators to look for deliberate attempts to pass UFI content through to the catalog. Creators who routinely submit mis-rated/UFI products will have their account(s) suspended or permanently disabled.

- To learn more about the Peer Review process, please read the FAQ link at the top of the Peer Review page.

We hope you are as excited as we are about this major update to Peer Review. We will be actively and closely monitoring the effects of these changes over the next few months, and we’ll continue to make changes as necessary. We encourage you to share your feedback with us by commenting below.

Thanks again for all of the feedback and suggestions you have shared with us on this process!

Jami
Sr. Community Manager

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General Frequently Asked Questions

Q. What is Peer Review?
A. Peer Review is a system that IMVU has put in place in order to give the community a voice in the kinds of content allowed on IMVU. Peer Review allows users to review product submissions before they enter the catalog to be sure they adhere to the Virtual Goods Policy and IMVU community standards.

Q. How does the Peer Review process work?
A. After a product is submitted to the catalog, it is put up for review. All products are randomly assigned to a reviewer in order to reduce any attempt to game the system. Each reviewer is asked to evaluate the product and its product details to determine 1) if the rating selected matches the content, and 2) if the product and product page adhere to the Virtual Goods Policy. Using the checkboxes on the page, each reviewer can decide if the product passes or fails. If a product passes, it will be published to the catalog. If it fails, the submitter will be notified so they can address the concerns.

Q. What do I need to know before I start doing reviews?
A. All reviewers should read and be familiar with the Virtual Goods Policy. You should also be familiar with product pages, usage, and information in general.

Q. What are the criteria I should use when reviewing products?
A. You are evaluating a product and its product page to determine if the item follows our Virtual Goods Policy. While you may not be a customer for the actual product displayed, or not agree with the actual merchandising of the product, we ask that you only consider the Virtual Goods Policy when you review the item.

Q. Can I fail a product if I don't like the submitter, or I think their product page is ugly, contains spelling errors, etc?
A. No. You should only be reviewing a product and its product description to ensure compliance with the Virtual Goods Policy.

Q. I don't have an Access Pass. Will I be able to review Access Pass items?
A. No. Only Access Pass members can review items rated as Access Pass only.

Q. Are only newly submitted products subject to Peer Review?
A. No. Any product which will be sold, gifted, or used by an avatar must be Peer Reviewed. Peer Review can also be triggered if the Creator changes an item, its rating, or its. In addition, Customer Service may force a product to be reviewed if they have concerns about an un-rated item. Creators may also choose to self-submit any item for review.

Q. I don't want to review certain types of products. Can I choose which types of products to review?
A. No. All products across all types are assigned randomly to reviewers. The only exception is that Access Pass items can only be reviewed by Access Pass holders.

Q. Do I have to review every product?
A. No. You can choose to skip a product review if you are unsure or uncomfortable reviewing the item.

DestructOGrrl · Joined: 10 Aug 2007 Posts: 2335 Location: USA - CA

I'm sorry Jami, I'm posting this again to the new thread because this is a big concern of mine, and I feel an important topic of discussion in regards to the new system:

carefreeme · Joined: 15 May 2007 Posts: 1073 Location: USA

I cannot do Peer Review for some reason - it was working fine for me yesterday!!! This is what I get!!!:
"We're sorry, but you are not eligible to participate in Peer Review. To participate, you must:

Be 18 years of age or older
Be a user of IMVU for at least 30 days
Have actively used 3D chat at least once
Have not been blocked from participating in Peer Review due to abuse "

Did I miss something? Hugs,Care
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Angelofpurple · Joined: 02 Oct 2007 Posts: 2727 Location: USA - AZ

I am able to do peer review but none of the rooms are showing up for me. When I click the view 3d the room does not show. Other than that so far so good.
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TonyTitan · Joined: 31 Jan 2007 Posts: 9037 Location: USA - VA

Jami...can instructions on how to implement the lotus pose be put somewhere in the PR process?

It's not even included on the Peer Review screens any longer. You know the little snippet about using *use 2111? That NEEDS to be included in big bold letters....Maybe even within the 3D window itself. "Did you use the *use 2111 pose to look at everything before you voted?" Blinking and annoying so people know it's there.

And I also think that something needs to be easily visible when voting on stickers....I just came across one that was innocent enough for GA, but the outfit on the avatar was AP.

And I'm in agreement with everyone....guests should not be allowed to partake in the PR process. I think in order to vote, they need to be a registered member of the community. After all, the United States doesn't allow guests, or even illegal "non-guests", the right to vote in elections. (No offense intended to anyone with that statement)....I'm just saying, people HAVE to be "citizens" in order to vote. Any democratic society works under that principle.

Auntiepjl · Posted: Thu Oct 29, 2009 11:26 pm Post subject:

I agree with everything above.
Letting guests review is a bad idea, and paying them to do it is worse. Creators were paid with teir points and it encouraged them to blanket pass everything. I recently spent a while flagging almost every dress in one pro devs catalogue because all of them flagrantly failed the MCG test (I don't mean a couple of pixels either) .That person became pro apparently without ever learning about MCG. Another (supposedly) AP item in catalogue stated that it was within TOS but when I tested it found several triggers that put it firmly outside TOS!
Paying in predits will encourage the same thing, as already stated.
Many people will just click on pass.

As now, those of us judging correctly will have a 10-15% 'error' rate where we have failed items that others have passed. Your post in the other thread suggests that we will be penalised for incorrect votes, but does this mean genuine incorrect votes or the 'incorrect' votes that were actually correct?

Plus which many of us prefer to buy credits.
If we had a choice whether to use predits or credits in shop, it would be a different matter, the predits could pile up as they wish.

We'll see.
I hope that it goes better than I fear.

If I carry on doing it, I will continue to review according to VGP and TOS, but if I get any warnings at all for my incorrect vote rate, when I always fail according to the rules, I will stop unless someone explains exactly why my votes are incorrect.
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XtianSays · Joined: 07 Aug 2006 Posts: 49 Location: USA - ID

Quite frankly I am afraid to even do it because I gave it a try. I already have gotten one "incorrect" vote where the item was not what it was described to be, not to mention was not even in the correct part of the catalog. I would rather not be disabled because I voted correctly while others didn't. I see no difference so far in this besides the look and the predits.

And, of course, I also agree with most everyone else about the Guest accounts being able to do PR. If they cannot even create, why should they be voting?

I guess now my tier level will drop but honestly, I'd rather that than losing the thousands of real dollars and real hours I have put into this site simply because this "new fix" hasn't fixed anything.
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Angelofpurple · Joined: 02 Oct 2007 Posts: 2727 Location: USA - AZ

I have already gotten two incorrect votes and both of them shown red and with having to open the 3D window it was clear as day and I was the only one to fail it.

Jamie will failed votes be checked and will they really go against us? I flagged both items already.
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MystyRainbow · Joined: 13 Jul 2007 Posts: 6535 Location: Australia

Well i decided to try it before I commented. Sheesh , loading the 3D window froze my computer then it was slow to load, then the dress i was supposed to be reviewing kept dissapearing and the avi was in green defaults altenately with the item. I couldnt turn her, i was basicly frozen.

My puter isnt great, but i have a dual core pen4 with 3 gig ram and high speed internet connection. should be enough for volunteer work.

Sorry, thats it for me.
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Opal · Joined: 17 Jun 2009 Posts: 96 Location: Australia

I feel the same way the have been a few time something was set to ga but yet it was clear it was ap so i did not pass but it came back i was rong.
I have looked at it and not sure about the hole thing might stayway from it for now I am afraid to even do it because i dont want to be disabled because I voted correctly while others didn't.

ScruffyMutt · Joined: 25 Sep 2009 Posts: 17 Location: United Kingdom

Karboenkel · Joined: 30 Mar 2008 Posts: 61 Location: Belgium

My conclusion is simple...this is not a community,it's a dictatorship.

SerenitySarah · Joined: 24 Aug 2007 Posts: 280 Location: United Kingdom

My conclusion do you own damn jobs and stop trying to make it sound like your doing us a favour with this stupid system.

I really dont care about my precious tier level anymore I wont be doing your new pr... then again i never did much of the old one due to constnatly being wrong for failing dodgy items so i dont think so.

As for my items I will i give it a week maybe 2 out of sheer laziness and if i get an increase in predits I will be changing all my prices and make them unafforadable for people with predits people with credits will be able to contact me and I will talk to them but I am through being ripped off by you with your stupid half baked ideas.

Oh and incidently your comment

Neelie · Joined: 04 Mar 2008 Posts: 1140 Location: USA - ID

Same here I failed a trigger product that was clearly UFI and got a incorrect vote for it , also jamie I have pending votes and it shows 9 incorrect votes which has been there all month when i havent even been doing PR nothing was showing for what i had passed or had incorrect votes on ither , tonight i looked they do show now and products id of never passed into GA show as my incorrect im pretty upset about this and no i wont do PR those arent even my votes I dont want to be disabled for
votes that arent even mine

LaLilianne · Joined: 15 Nov 2008 Posts: 4258

Guest_accounts doing PR...
It sounds really bad. I will review ten nice and easy products for tiers and then log in my 30 days guest account to unclog the PR and buy my own items with predits. I will also fail my antagonists products without punishment, cause if you disable my guest account, who cares...
I'm afraid to think what else I can do with my guest_account in PR.

I won't even mention the teens who will sign up as 18+ for predits.

What do the official IMVU brands say when we shop their catalogue with predits? But I guess they are not paid the same way as we are, with useless DT?