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Product image triggers virus protection?

 
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Minaki 18+ Age Verified

Minaki <a href='/age_verify/index/'><img src='/common/img/icons/age_verified_35x18.gif' width='35' height='18' alt='18+ Age Verified'/></a> 's page


Joined: 28 Nov 2009
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Location: USA

PostPosted: Tue Feb 21, 2017 10:09 pm    Post subject: Product image triggers virus protection? Reply with quote

A certain item in my inventory has recently started triggering my virus protection when I load my inventory either in the client or the browser. My protection says it detects malware in the product image. I've had this product for a really long time and have never experienced this issue before. For now I have hidden the product so it doesn't show up in my inventory, but I'm not sure how to alert IMVU of this issue. Do I flag the product (and what do I flag it as) or is there somewhere I need to submit a support ticket for this problem? I'm not going to post the link to the product here because I don't want anyone's computer to become infected. Thanks.

Update: It seems to be happening to more items now. I also loaded a room from peer review and got the same warning message, seemingly from some texture in the room.
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Jaleman31 18+ Age Verified

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Joined: 03 Jul 2006
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PostPosted: Wed Feb 22, 2017 1:13 am    Post subject: Reply with quote

it may be just you infected someplace else and when you go to the product page and the application start, get the virus scanner triggered.
but in any case book mark those and let imvu know.
and you make sure you scan you Pc very good, if you can with more than one scanner.
for virus and malware, good luck.
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Simmulation 18+ Age Verified

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Joined: 26 Aug 2006
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PostPosted: Wed Feb 22, 2017 1:14 am    Post subject: Reply with quote

I'm seeing this as well, but in the Client shop. It's occasionally warning me of a threat being blocked, and pointing toward what looks like product thumbnail pictures. Tonight is actually the first time I've encountered it, but I haven't logged in this month until now.
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Minaki 18+ Age Verified

Minaki <a href='/age_verify/index/'><img src='/common/img/icons/age_verified_35x18.gif' width='35' height='18' alt='18+ Age Verified'/></a> 's page


Joined: 28 Nov 2009
Posts: 2
Location: USA

PostPosted: Wed Feb 22, 2017 9:13 pm    Post subject: Reply with quote

Jaleman31 wrote:
it may be just you infected someplace else and when you go to the product page and the application start, get the virus scanner triggered.
but in any case book mark those and let imvu know.
and you make sure you scan you Pc very good, if you can with more than one scanner.
for virus and malware, good luck.


I don't much think it's another application, as it's only triggered when I view certain product images either on the client or the website. I have scanned my computer, though, and two full virus scans and a malware specific scan didn't find anything beyond the blocked threats coming from the images.

As of today, I can view my inventory without the notification from my virus protection, so I hope that means that whatever was triggering it has been fixed.
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