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I CANT GET MY PAYOUT!!!

 
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oChevi VIP Club Member

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PostPosted: Sat Feb 18, 2017 7:05 pm    Post subject: I CANT GET MY PAYOUT!!! Reply with quote

I keep getting this error message:

"The PayPal email address you have entered does not match what was provided during the verification process."

WTF?! I know for a fact my paypal is correct has anyone else had this issue?!
i keep sending in tickets and IMVU just gives me the run around!!! WTF?! is there no number i can call?!!!!!!!!! im sooooo over IMVU right now. Does ANYONE know what to do?!!! somebody please help meeee!!!!
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Mattman

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Joined: 23 Oct 2009
Posts: 1162
Location: USA - AZ

PostPosted: Sat Feb 18, 2017 9:16 pm    Post subject: Reply with quote

Have you attempted to log in to your pay pal account with the email account you are providing IMVU?
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Last edited by Mattman on Sun Feb 19, 2017 8:16 am; edited 1 time in total
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Inescia VIP Club Member 18+ Age Verified

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PostPosted: Sun Feb 19, 2017 3:25 am    Post subject: Reply with quote

Same happened to me and seems my paypal was not cooperating. Took a few days I had to log in and use the site for a bit then my payments went through. This happens when my paypal is not used for long periods of time. No idea why some sites act different for many.
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oChevi VIP Club Member

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Joined: 01 Dec 2013
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Location: Jamaica

PostPosted: Sun Feb 19, 2017 6:21 am    Post subject: Reply with quote

Mattman wrote:
Have you attempted to log in to your pay pal account with the password you are providing IMVU?


What do you mean password? I have logged into my paypal and it fine thats what i use to pay for eveything on IMVU as well
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oChevi VIP Club Member

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Joined: 01 Dec 2013
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Location: Jamaica

PostPosted: Sun Feb 19, 2017 6:31 am    Post subject: Reply with quote

Inescia wrote:
Same happened to me and seems my paypal was not cooperating. Took a few days I had to log in and use the site for a bit then my payments went through. This happens when my paypal is not used for long periods of time. No idea why some sites act different for many.


But i do use my paypal when i buy credits so i know its active, i dont understand why imvu wont give me my money they keep telling me my email is wrong, yet im able to buy anything with the same paypal i gave them. i spent hours and worked really hard creating for that money and now i cant have it.
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Inescia VIP Club Member 18+ Age Verified

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Joined: 09 Jul 2007
Posts: 7580
Location: USA - NY

PostPosted: Sun Feb 19, 2017 8:07 am    Post subject: Reply with quote

xCheviix wrote:
Inescia wrote:
Same happened to me and seems my paypal was not cooperating. Took a few days I had to log in and use the site for a bit then my payments went through. This happens when my paypal is not used for long periods of time. No idea why some sites act different for many.


But i do use my paypal when i buy credits so i know its active, i dont understand why imvu wont give me my money they keep telling me my email is wrong, yet im able to buy anything with the same paypal i gave them. i spent hours and worked really hard creating for that money and now i cant have it.


I would try with LIVE VIP HELP. I see you have VIP try there, do not give up, if one rep gives answers that you are not feeling. Go back and try another sadly not many reps use IMVU or understand much about IMVU. I have had to go back for same issues more than once and it can be frustrating but do not give up and keep at it till you get answers for your issue. Good Luck.
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PostPosted: Mon Feb 20, 2017 1:43 pm    Post subject: Reply with quote

Hi, there is already a thread in progress on this topic: Here Filing a help ticket is not the way to go. Customer service does not handle payout issues. There is a payout team that handles all creator money issues. We can contact the payout team via the creator payment link to ask all payout related questions: http://www.imvu.com/creator/payments/

Creators can also contact paypal to ask if their account can recieve payments from IMVU. IMVU can not set up our paypal accounts on our behalf. Thanks
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