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Guest_Selenaggc

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Joined: 08 Jul 2015
Posts: 1
Location: Japan

PostPosted: Fri Nov 27, 2015 12:39 am    Post subject: Shop Reply with quote

When i'm trying clothes there is a blank box showing up and i can't close it i have to quit the game and open it again can you fix it please
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LestatDeLioncourt VIP Club Member 18+ Age Verified

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Joined: 15 Oct 2009
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Location: USA

PostPosted: Fri Nov 27, 2015 7:05 am    Post subject: Reply with quote

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Try clicking around on the upper right corner of this box. It may close it. I think you are seeing a "blank" Shop Together Ad that usually pops up.

I have noticed it may not completely show the ad for a few seconds, at times. It mainly shows me this brief issue when my Internet Connection is not the best. You may also try resetting the Internet Connecting Equipment. You can also try uninstalling and reinstalling the IMVU Client from Here:
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Idris

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Joined: 24 Feb 2011
Posts: 12
Location: Ireland

PostPosted: Fri Nov 27, 2015 8:42 am    Post subject: Reply with quote

I'm having the same issue, and I think I can explain it a little clearer. When trying things on in the shop client you get an error message that comes up saying the product can not be loaded, even though the product loads fine. Sometimes this box shows up but fails to load, leaving a dead white box in it's place with no way of clicking ok, or [x]. You then have to quit the client and reopen it which is a pain. This problem doesn't seem to happen when you click "Try it" on the web shop though.

In both cases the product loads fine and can be brought, it's just via the client it keeps popping up a box saying there is an issue loading the product, even though there is not. I am wondering if the OP like myself is on a Mac. I fear that could be where the issue lays, with the Imvu Mac client version.

Idris
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Guest_xXenex

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Joined: 17 Feb 2017
Posts: 1
Location: USA - IN

PostPosted: Sat Feb 18, 2017 9:39 am    Post subject: Reply with quote

Idris wrote:
I'm having the same issue, and I think I can explain it a little clearer. When trying things on in the shop client you get an error message that comes up saying the product can not be loaded, even though the product loads fine. Sometimes this box shows up but fails to load, leaving a dead white box in it's place with no way of clicking ok, or [x]. You then have to quit the client and reopen it which is a pain. This problem doesn't seem to happen when you click "Try it" on the web shop though.

In both cases the product loads fine and can be brought, it's just via the client it keeps popping up a box saying there is an issue loading the product, even though there is not. I am wondering if the OP like myself is on a Mac. I fear that could be where the issue lays, with the Imvu Mac client version.

Idris

I'm still having this issue and cannot fix it xc
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LestatDeLioncourt VIP Club Member 18+ Age Verified

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Joined: 15 Oct 2009
Posts: 11207
Location: USA

PostPosted: Sun Feb 19, 2017 11:12 am    Post subject: Reply with quote

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Follow closely your Help Tickets. Give the Computer Specifications and the Client version.
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