Hi, please contact IMVU's billing support team by clicking on ''Help''->Get Support and then on Submit a Case. Make sure to choose Billing Support as your case category when creating your case.
Going straight to customer support is the best thing you can do as we on the forums are users just like you. We can't look into IMVU's system or anything like that to figure out what is wrong with your payment and why you're card isn't working.. _________________ Letâ€™s find a light inside our universe now
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