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UPDATE: Audio File Settlement Related Awards

 
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PostPosted: Wed Nov 16, 2016 4:49 pm    Post subject: UPDATE: Audio File Settlement Related Awards Reply with quote

This post replaces the previous post on the same topic.

Thank you all for your patience.

Previous announcements related to this topic can be found here, here, and here.

We have now entered the distribution of refunds/settlement awards phase and wanted to provide an update related to the timing and the process. As per the terms of the settlement, we have to follow due process and are working with the court-appointed settlement administrator.

We have completed the review all benefit election forms filed online by IMVU customers requesting Credits or Cash as their refund instead of the automatic Promotional Credits refund. The reconciliation of the information submitted via those forms and purchases of eligible music product purchases made by those IMVU customers is also complete in order to determine appropriate reward amounts for each eligible customer.

The details of the audio file settlement are listed on the settlement website.

Today, the actual award distribution has begun and will proceed in the following manner.

1. Cash awards: Will be distributed in July 2016 directly to the customers by the settlement administrator using the information provided via Benefit Election Forms. IMVU is not involved in the actual cash delivery process and if you are expecting a cash reward and have filed a Benefit Election Form for that purpose, please contact the administrator for any further information.

2. Credit awards: Are being distributed starting today - July 20th 2016 - by IMVU along with a message to the customers’ IMVU Inbox. All customers who filed a Benefit Election Form requesting Credits, provided correct information in order for us to identify them in our system, and are eligible as per the settlement terms will receive their Credits with this process.

3. Promotional Credit (Predit) awards: Will be distributed by IMVU starting tomorrow - July 21st, 2016. As per the settlement terms and to ensure we maintain the health of our Credit/Predit economy especially for our Creators, the distribution of Predits will be over a period of next several months. The awards will be distributed to customers in the order of their date of registration on IMVU (longest tenured customers first). The award will be accompanied by a message to the customer’s IMVU Inbox. This forum post will be updated each month to give the status of delivery i.e. registration date of the last customer who has been refunded.

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PostPosted: Wed Nov 16, 2016 4:50 pm    Post subject: Reply with quote

Reserved for updates.

This forum post is locked. Any questions/comments should be posted in the discussion post here.

November 16, 2016: Predits have been delivered to eligible customers who registered on or before August 1, 2009.

Final delivery of Predits began on February 16, 2017 and has been confirmed for customers who registered on or before November 30, 2010.
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PostPosted: Wed Nov 16, 2016 4:51 pm    Post subject: Reply with quote

FAQs:

Can I still file a benefit election form?

No. The deadline to do so has passed.

Why have I not received my refund yet?

Because of one of the following reasons:
1) You are eligible but your account registration date is not yet part of the batch(es) being delivered. We are starting with oldest accounts first. Check the updates post above to see what registration date has been covered so far.
2) You are only eligible to receive them if you purchased affected music products in the time period specified in the settlement with Credits (and not predits).

How come people get different amounts of predits

The predit refund is calculated based on how many Credits were spent purchasing affected items by that customer. So if you purchased very few products your refund will be much smaller than someone who purchased 100s of such products. There are a few individuals who are likely to get a few hundred thousand predits - the calculation is dictated by the settlement terms that IMVU is complying with.
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