Paranoid I might get disabled x_x

Jibrielle · Joined: 27 Jul 2008 Posts: 2122 Location: Antarctica

I have this annoying fear that if they do take action, it will be against the wrong user. I spoke in very simple English as to not confuse anyone handling the tickets. Even provided the user ID who sent the credits.

I do customer service, and I know how mistakes happen. However this is really incompetent on their behalf, for not only selecting the wrong opening sentence in their little drop-down menus they use for corresponding with customers, but also disregarding the specific user ID I provided and instead checking the latest item on my credit balance log. What in the heck is going on there?

Ha, I could comfort myself by saying "Oh, probably just someone new, let it be a learning experience."

But this like, occurs with every customer service agent.

Next time I'm calling my ex boyfriend. He's Filipino. Let him write the damn ticket for me.
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Auntiepjl · Posted: Wed Aug 01, 2012 11:29 pm Post subject:

Mod hat on,

Have you tried sending the credits back?

Mod hat off
Reply to the ticket.
Suggested start:
Hi, I would appreciate it if you would actually read my ticket this time.
Your first reply was completely incorrect, and did not address any part of my problem despite the fact that I gave you full information in my ticket.

If you are unable to address it correctly please pass it on to your supervisor.

Then
Write the REALLY sarcastic reply that you WANT to write, and then take a deep breath and remove most of the sarcasm, because leaving it in won't help. They won't understand it. (I have also tried beginning aaaarrrrrgggghhhhh!!!!! and that doesn't usually help much either).
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Jibrielle · Joined: 27 Jul 2008 Posts: 2122 Location: Antarctica

I did not think about sending the credits. I still have the user ID, but I no longer have her name since the message she sent me vanished after she became disabled.

And that's pretty close to what I wrote. xDD

"You did not read a single thing I wrote. I provided the user id. My issue is NOT with (user's name). Please escalate this to somebody who can read."
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Seed · Joined: 03 Mar 2011 Posts: 142 Location: Australia

Unfortunately, I've had something like this happen twice to my other account because I used to sell art in GASR (back when there was a GASR) and I would get unknowingly fraudulent credits.

The first time they finally re-enabled my account after over a month of slow replies and unhelpful staff, but they didn't seem to really understand my situation.

The second time, the staff were even more dragging and months and months after, they decided it was final that my account was to be disabled without further information and stopped replying.

Perhaps I should have stopped selling art because of this but that was definitely not going to happen for me.
I guess I was just put into an unlucky situation not once but twice, but I would have liked a bit more cooperation from the IMVU staff.
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Jibrielle · Joined: 27 Jul 2008 Posts: 2122 Location: Antarctica

I would have emailed Community Team and complained. That just is not acceptable. x_x
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Seed · Joined: 03 Mar 2011 Posts: 142 Location: Australia

I don't think much would have helped.

When I asked for a little more info or at least a chance for me to show them some proof, such as a collection of my art or anything else, they just said they were sorry but did nothing.

I don't even know if justice was served to the people who sent me the credits. B(
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