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autumdawn
Joined: 31 May 2009
Posts: 8
Location: USA - KY
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 Posted: Wed Jun 27, 2012 12:55 pm Post subject: |
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thanks for all the hard work and updates ,lookin forward to getting back to it.
<a href="http://s805.photobucket.com/albums/yy331/autundawn/?action=view&current=dawnsnewbanner.png" target="_blank"><img src="http://i805.photobucket.com/albums/yy331/autundawn/dawnsnewbanner.png" border="0" alt="Photobucket"></a> |
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SarkoAnto  
Joined: 07 Sep 2010
Posts: 178
Location: France
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| Posted: Wed Jun 27, 2012 1:00 pm Post subject: Re: Produits Size: Product file not found |
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| PatCameleon wrote: | | bjr j'ai mes derniere crea qui sont Size: Product file not found quelle est la possibilité car je peut rien faire meme pas les rederivé si quelqu'un as une solution |
REPONSE: (TRANSLATION Varsha post)
MISE A JOUR: Aucune information nouvelle, mais repondant a quelques questions qui ont surgi. Vous n'avez pas besoin d'afficher les PID des soumissions qui ont ete effectuees le samedi alors que le probleme qui se passait. Il y a aussi pas besoin d'envoyer des billets d'aide. Vous recevrez un remboursement pour les frais de soumission et de la derivation de ces produits (voir ma mise a jour plus tot pour plus de details). Nous allons egalement retirer ces produits de vos catalogues si simplement les laisser dans l'etat ou ils sont en ce moment. Si vous tentez de modifier un de ces produits, vous obtiendrez une erreur. Vous ne serez pas en mesure de les fixer ou de les modifier. Les remboursements sont toujours en cours d'elaboration et vous les recevrez aujourd'hui. Si cette chronologie pour certains changements raison, je vous le ferai savoir. Les fonctions de creation de soumission et aussi images connexes travaillent correctement et completement en ce moment. Je vous remercie!
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Varsha - Sr. Community Manager
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Last edited by SarkoAnto on Sun Jul 01, 2012 8:37 am; edited 3 times in total |
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AlexTember
Joined: 09 Jul 2011
Posts: 39
Location: New Zealand
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| Posted: Wed Jun 27, 2012 1:14 pm Post subject: |
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Thank you Varsha for keeping us informed , much appreciated  |
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Guest_dinholover
Joined: 05 May 2012
Posts: 2
Location: Brazil
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| Posted: Wed Jun 27, 2012 1:51 pm Post subject: |
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hello.
I derived a product and there was an error sending.
The same did not appear on the site, an error message appeared on the network.
then in a creative field tried to send again.
To my surprise, when I see, had three of the same product.
Both were in error.
It is now standard, but I'm still with the product triplicate.
I look forward to rectify this situation if I finish the products and buy more credits to continue drifting.
I love this game and want to be a creator investing here in IMVU, where I have a good time and good distraction.
What should I do?
How can this be solved?
Will I have my credits back?
Sincerely,
dinholover | Varsha wrote: | UPDATE
Regarding duplicate submissions and products submitted on Saturday during our downtime that are not working.
Please do not post the PIDs here or file help tickets. We have identified all such products (about 2,000) and are automatically refunding any and all derivation and submission fees associated with them. You will receive a message when the refund has been issued (should be no later than tomorrow). The refund will appear in your Credit Balance Logs as follows:
Example: PID submitted during the downtime : XYZ
Derivation charges paid: 500 credits
Submission charges paid: 300 credits
Your refund will be for 800 credits for this PID.
It will appear in your credit balance log as:
800 credits Refund for PID XYZ
If you have multiple PIDs (as in the case of duplicate submissions) each PID 's refund will appear as a separate line.
I will provide additional information about what will happen to the broken products separately.
Thank you again for your patience. Refunds are on their way! |
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SAHER
Joined: 03 Mar 2010
Posts: 1
Location: Saudi Arabia
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| Posted: Wed Jun 27, 2012 2:21 pm Post subject: |
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Thanks for keeping us informed.
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في أفضل الظروف لغزًا وفي أسوأها شخصية غير معروف |
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xCapricisesx
Joined: 03 Jun 2009
Posts: 9
Location: Trinidad and Tobago
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| Posted: Wed Jun 27, 2012 2:48 pm Post subject: |
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| Thank you :* |
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Varsha
IMVU Staff
Joined: 01 Feb 2010
Posts: 6350
Location: USA - CA
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| Posted: Wed Jun 27, 2012 3:44 pm Post subject: |
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UPDATE:
We attempted to issue refunds for the incorrectly submitted products and there was an error in that process causing multiple refunds to be issued. Apologies for the inconvenience. We will be fixing the process, removing the credits issued to you in error.
Thank you.
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Varsha - Sr. Manager Community Experience |
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CodySteel_disabled_457652
Joined: 07 Jan 2010
Posts: 136
Location: USA - FL
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| Posted: Wed Jun 27, 2012 3:46 pm Post subject: |
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| Thanks glad you caught the mistake early on |
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CodySteel_disabled_457652
Joined: 07 Jan 2010
Posts: 136
Location: USA - FL
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| Posted: Wed Jun 27, 2012 3:52 pm Post subject: |
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| One question will the dev tokens be refunded also? |
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LaDemoness
Joined: 06 Nov 2010
Posts: 9
Location: USA
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| Posted: Wed Jun 27, 2012 3:54 pm Post subject: |
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| Varsha wrote: | UPDATE:
We attempted to issue refunds for the incorrectly submitted products and there was an error in that process causing multiple refunds to be issued. Apologies for the inconvenience. We will be fixing the process, removing the credits issued to you in error.
Thank you. |
Ohh ! ok. I was wondering why I had received 17 refunds.. Although it would be a "nice" way of IMVU to "give back" to the community !  |
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Diamondz
Joined: 23 Apr 2007
Posts: 2865
Location: USA - WA
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| Posted: Wed Jun 27, 2012 4:01 pm Post subject: |
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Was everyone who had broken products that were a result of the problems when trying to submit on Saturday given a refund? Just wondering since I haven't seen any refund nor any progress on removing the product. Also, I need to ask again - do I need to remove ckn files now or after the broken product is removed? Thanks Varsha.
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Varsha
IMVU Staff
Joined: 01 Feb 2010
Posts: 6350
Location: USA - CA
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| Posted: Wed Jun 27, 2012 4:06 pm Post subject: |
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| Diamondz wrote: | | Was everyone who had broken products that were a result of the problems when trying to submit on Saturday given a refund? Just wondering since I haven't seen any refund nor any progress on removing the product. Also, I need to ask again - do I need to remove ckn files now or after the broken product is removed? Thanks Varsha. |
As per my post above, the refund process ran into some problems so its halted now.
Regarding ckn files, please wait till the products have been removed.
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Varsha - Sr. Manager Community Experience |
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SnowWingMorte
Joined: 08 Apr 2011
Posts: 75
Location: USA
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| Posted: Wed Jun 27, 2012 4:09 pm Post subject: |
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| still wating for refund |
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iSHAYii
Joined: 23 Aug 2011
Posts: 19
Location: USA
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| Posted: Wed Jun 27, 2012 4:10 pm Post subject: |
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| thanks |
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italianDaddy69er
Joined: 22 Nov 2010
Posts: 1
Location: Italy
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| Posted: Wed Jun 27, 2012 4:14 pm Post subject: |
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i am having seeing all my photos in my albums on mvu 
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italiandaddy69er |
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