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ZaraKaine
Joined: 26 Jun 2011
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 Posted: Thu Jun 21, 2012 11:43 pm Post subject: |
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Seriously how can it take so long ... I know for a fact that things you wouldn't believe are possible with a few clicks of a staff member's mouse, and yet with all the information supplied, a badge for a sexual supplies site isn't taken down?... something smells very fishy indeed.
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Mommajack  
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Joined: 20 Jan 2006
Posts: 28472
Location: USA - TX
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| Posted: Fri Jun 22, 2012 6:51 am Post subject: |
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| I just brought this up with staff again. |
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ZaraKaine
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Celyng
Joined: 05 Feb 2008
Posts: 3933
Location: USA - CA
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| Posted: Fri Jun 22, 2012 9:48 am Post subject: |
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Maybe they saw that the person that made the badge had AP. So it was alright.
That was the response I got on my help ticket previously.
CS just doesn't understand I don't think. They have never gotten that badges cannot be rated on creation, so all badges have to be GA.
They will take action against specific examples, after pointing out directly what the issue is (escalating and repeatedly), but I have not seen the flagging system work since they moved the bulk of CS off shore.
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Lyrica
Joined: 28 Nov 2009
Posts: 46
Location: USA - IA
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| Posted: Fri Jun 22, 2012 10:24 am Post subject: Badge Flag not working |
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| Perhaps IMVU should work on giving a AP option when creating badges to help solve this issue it would save them alot of time in the long run and save the minds of our younger players from being subjected to as many AP badges. |
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ZaraKaine
Joined: 26 Jun 2011
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| Posted: Fri Jun 22, 2012 10:47 am Post subject: Re: Badge Flag not working |
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| EchoVeUlf wrote: | | Perhaps IMVU should work on giving a AP option when creating badges to help solve this issue it would save them alot of time in the long run and save the minds of our younger players from being subjected to as many AP badges. |
Then they would also have to rewrite the part of the TOS that states that all material posted on profile cards must be GA appropriate ... combined with the fact that imvu coding often fails to stop users seeing what they shouldn't see, I would rather they just educate CS how to handle flags correctly and ensure the safety tools work as they should.
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ZaraKaine
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DarlinLila
Joined: 29 Mar 2007
Posts: 6285
Location: USA - MI
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| Posted: Sun Jun 24, 2012 5:29 am Post subject: |
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Yep. I believe every AP/UFI badge I've flagged is still showing.
Bravo CS!
imvu, I have an idea. Properly train CS. Be sure they completely understand the TOS as much as you guys do and will enforce it without bias. Make sure they know how to properly respond to a ticket.
Help Center would run so much smoother if you actually invested in that.
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xxWildOrchidxx
Joined: 24 Aug 2010
Posts: 115
Location: Australia
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| Posted: Sun Jun 24, 2012 8:46 am Post subject: |
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| ZaraKaine wrote: | | Another day goes by and those badges are still out there. |
I understand where you're coming from. Ive flagged pics in albums and yet they remain.
The issue is there are so many "happy flaggers" that flag anything and everything the system is overworked and the true items that do need to be flagged slip through.
Well thats my opinion anyway.
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ZaraKaine
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| Posted: Sun Jun 24, 2012 10:06 am Post subject: |
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I'm not so sure the system is overworked due to happy flaggers ... there is a major difference between the way the same image is handled if it is on a badge, or, for example, a profile picture.
The profile pic gets taken down within a few hours usually, whereas the badges hardly ever get removed unless you cause a huge stink.
What I want to know is, why is this the case ?... bad staff training, coding errors in the safety tools ... or is it for financial or other reasons ?
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xxWildOrchidxx
Joined: 24 Aug 2010
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Location: Australia
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| Posted: Sun Jun 24, 2012 10:39 am Post subject: |
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Maybe they aren't so quick to take down badge images because of the huge financial cost to the person. I only have 4 badges and that came at a significant cost. It depends what you're flagging it for too, an image or words.
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Celyng
Joined: 05 Feb 2008
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| Posted: Sun Jun 24, 2012 11:03 am Post subject: |
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From what I gather of the process, you still maintain the badge 'slot'. Just your image, title and/or banner are removed (depending on the violation). So there is no issue with the cost. (Although that might be an option for repeat violators)
All aspects of the badge are supposed to be suitable for General Audience. It says that right on the badge creation page.
The responses I have gotten from CS, have ranged from "The creator has AP so it is okay" to "flagged items are reviewed accordingly".
A lot of what is being flagged is pretty obvious. These are things that CS traditionally re-rate AP or UFI.
It just leads me to believe that, in the case of the AP stuff, they are not aware that badges must be GA, or that flags on badges are ignored and not actually actioned upon.
They asked me for the specific badge I flagged, and I sent them a screenshot of the violations. They can look in their flags and find it.
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ZaraKaine
Joined: 26 Jun 2011
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| Posted: Sun Jun 24, 2012 12:20 pm Post subject: |
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| xxWildOrchidxx wrote: | | Maybe they aren't so quick to take down badge images because of the huge financial cost to the person. I only have 4 badges and that came at a significant cost. It depends what you're flagging it for too, an image or words. |
There is no financial cost to the owner ... in the same way that profile pictures are removed and replaced with a default, so should badge images until the owner finds time to upload something that doesn't break the TOS.
I was speculating that maybe there is some other financial reason, in the same way that UFI products with low sales get permanently deleted from the catalogue, whereas those with high sales and therefore potential refunds from imvu's own pocket get "modified".
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xxWildOrchidxx
Joined: 24 Aug 2010
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Location: Australia
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| Posted: Sun Jun 24, 2012 2:28 pm Post subject: |
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| ZaraKaine wrote: | | xxWildOrchidxx wrote: | | Maybe they aren't so quick to take down badge images because of the huge financial cost to the person. I only have 4 badges and that came at a significant cost. It depends what you're flagging it for too, an image or words. |
There is no financial cost to the owner ... in the same way that profile pictures are removed and replaced with a default, so should badge images until the owner finds time to upload something that doesn't break the TOS.
I was speculating that maybe there is some other financial reason, in the same way that UFI products with low sales get permanently deleted from the catalogue, whereas those with high sales and therefore potential refunds from imvu's own pocket get "modified". |
Actually i was talking about the 90,000 credits it costs to make a one tiled badge. If you're flagging it simply because it has a sex store website on it, well i don't see how thats breaking TOS. Its NOT a sexual theme and there is no nudity its just the name of a website.
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AzmeraldaSoraya
Joined: 12 Mar 2011
Posts: 259
Location: USA - MI
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| Posted: Sun Jun 24, 2012 2:41 pm Post subject: |
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Here is an idea - how about IMVU makes it so that the badges have to pass peer review just like any other product? Even the free ones. This way there is no issue about if it is appropriate or not, as since it is supposed to be GA ONLY it would be rated appropriately!!!
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